Customer Reviews for Cool Spring Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cool Spring Storage
Mark B. on
Service was fine, but mileage was listed as 300 more than actually on the odometer. If we hadn't looked ourselves, we would have been charged. We were told it would be fixed, but when we got to our destination, it was the same situation
Josh P. on
Nice job
Niloy D. on
Car passenger door had a problem. alert for open passenger door never went off. Need better inspection.
James W. on
I did not see any additional convenience by having the reservation go through my cell phone. The manager at this location did a good job.
David L. on
I order the Uhaull through my Woodstock GA location. I told the person that I would be leaving Atl at 8am. He scheduled my pick up at 10:45 (not possible), so when I arrived they were closed and had cancelled my truck. Luckily I was still able to rent a truck from another Uhaul
Jackson S. on
DO NOT BUY U HAULS INSURANCE OFFER IF YOUR PERSONAL AUTO INSURANCE COVER'S OTHER VEHICLES YOU DRIVE... AND,,, U Haul should change their Insurance Purchase Policy to give the customer back "One Half of U HAULS INSURANCE Charge" upon return of the unit if the Insurance was not used !!!
Joseph T. on
did not have as many furniture pads as I ordered, and three of them weren't U Haul pads so they were throw aways at the drop off, but the manager was very helpful and friendly
Mary Y. on
The mobile app would not work for me. I tried multiple times to “turn in” the vehicle using the app. The first time it stopped after making me create an account; it did not redirect to the turn in process. Then several times in a row the website hung up on the step following the last cleanliness photo. It was very frustrating.
Alan P. on
Van was mostly clean, but inside windshield needs to be cleaned. No where on survey to distinguish.
Vickie D. on
Property Manager,Justin is friendly and professional. Equipment was in excellent condition.
Donna H. on
The truck needs some TLC
Kevin M. on
Brakes were terrible Drivers door would not unlock from the outside Ramp hook location bent making loading/unloading dangerous