Customer Reviews for Cool Spring Storage

Nothing the customer service was excellent!!!

I received a charge with 50 miles charged when I only drove 21 miles. I was told just guess how many miles I would drive before I left. That I would be charged for actual miles driven. I called the rental location and still have received no response. Ripped off for twenty something dollars. Other than that the service was fine.

Very happy

Stay the same

Location drop off was handled very quickly and they took care of documentation of checkout . Did not check inside truck while I was present Which was swept with folded furniture pads. Took my word for it. Was gone in 5 minutes.

sorry, i did not go to this u-haul site

When a reservation is made for a specific type of truck it should be guaranteed. I rented a 10' truck and found out that they changed locations on me and didn't have any available so they gave me a 15' truck. What's the point of reserving something if you don't get it?

The online UHAUL where I reserved the vehicle did not recognize my location when I went to pick up it up. Tammy had closed for the day and was leaving when she saw me standing there (lost). She directed me into the office logged in to take care of me. Tammy is awesome! I'm very happy with the service from Cool Springs Storage. Not satisfied with the online experience however.

Pick up person was lovely, drop of person gave me a massive sigh and eye roll when I'd parked the van instead of leaving it right outside. I guess she didn't want the extra walk.

The truck was supposed to be left a a half tank of gas. I left it w only slightly less than that; between 1/4 and 1/2 a tank after hours. This location lied and said the gas tank was almost empty, and charged me over $92 for gas. When I emailed, disputed that and asked what could be done, I received no answer. My suspicion is that they do this to everyone to make money. I am NOT happy.

EVerything went well, thank you.

Charged a full day rate, for admittedly being 6 minutes late, without being given the option to keeping the van until the next day when I was scheduled to pick up another reservation for the same vehicle. PATHETIC

Jason was superb!

The lady that assisted me at the counter was extremely friendly and helpful

Experience was good.

If I had known there was a drop off charge for after hours (Sunday) I would have chosen a different location with better hours. I dropped the truck off early to your benefit and you charge me!!

none

I asked for 3 bags of furniture pads upon returning to different location he stated she charged me for 48!

I reserved a truck 10 days in advance for the location just off I-65 in Franklin. However, the day before I wasupposed to pick it up, I was informed by text that the equipment was not available and I had to go to another location to pick one up. This forced which forced me to drive through a lot of traffic congestion in an unfamiliar area. I chose the original location specifically to minimize traveling on such roads. After loading, I drove the truck 400 miles and it performed fine. Cruise control would have been nice, tho.

Since the location was closed, it was difficult to know where to park the truck. The online guidance indicated that once I created an account, they would tell me where to park at that specific location.

Service was fine, but mileage was listed as 300 more than actually on the odometer. If we hadn't looked ourselves, we would have been charged. We were told it would be fixed, but when we got to our destination, it was the same situation

Nice job

Car passenger door had a problem. alert for open passenger door never went off. Need better inspection.

I did not see any additional convenience by having the reservation go through my cell phone. The manager at this location did a good job.

I order the Uhaull through my Woodstock GA location. I told the person that I would be leaving Atl at 8am. He scheduled my pick up at 10:45 (not possible), so when I arrived they were closed and had cancelled my truck. Luckily I was still able to rent a truck from another Uhaul

DO NOT BUY U HAULS INSURANCE OFFER IF YOUR PERSONAL AUTO INSURANCE COVER'S OTHER VEHICLES YOU DRIVE... AND,,, U Haul should change their Insurance Purchase Policy to give the customer back "One Half of U HAULS INSURANCE Charge" upon return of the unit if the Insurance was not used !!!

did not have as many furniture pads as I ordered, and three of them weren't U Haul pads so they were throw aways at the drop off, but the manager was very helpful and friendly

The mobile app would not work for me. I tried multiple times to “turn in” the vehicle using the app. The first time it stopped after making me create an account; it did not redirect to the turn in process. Then several times in a row the website hung up on the step following the last cleanliness photo. It was very frustrating.

Van was mostly clean, but inside windshield needs to be cleaned. No where on survey to distinguish.

Property Manager,Justin is friendly and professional. Equipment was in excellent condition.

The truck needs some TLC

Brakes were terrible Drivers door would not unlock from the outside Ramp hook location bent making loading/unloading dangerous

Changed my pick up location and time. Wanted earlier then avaliable. Update you online ordering to keep up where your trucks are. Dont offer a location if no trucks there.

Super easy! Walked in and handed the keys and she emailed me my receipt.

From start to finish was excellent , Tammy was amazing it's nice to do Business with her I will be back if I need a U-Haul

We rented a truck and a dolly to make our pick up. Then we had to go to an additional location to pick up the dolly. This cost up additional millage to have to go to the others location.then we didn't have the help to off load the item we purchased. That cost us time away from work.

Windshield and windows dirty.

Was overcharged. Called multiple times and no resolution. Had to dispute charge with credit card company.

When we reserved the truck, we asked for a 15 foot. The price on the website was $29.95. We arrived and could only rent a 20 foot truck for more money. was not happy with the experience.

Great staff

Took 45 minutes to get the contract printed and get me in a truck. Th3 guy ahead of me took 5 minutes.

I expect my vehicle to rent to be at the location I go to to rent it . The wonderful Larry had to work to allow me to pick up the truck I wanted at his location. Seems your computer system had sent me a few miles away. Had I had to go elsewhere for my vehicle I would not have been happy. Thank you Larry!!!!

hidden gem! Great service

The location was closed and the gate was locked. I parked the truck in the parking lot in front of the store. I was using the self checkout but it would have been helpful to know what to do if the location was closed.

This comment has nothing to do with the Franklin location. I booked online and it was not clear that the rental I made had a limited amount of miles. I'm sure in the small print somewhere it Indicated this but should be transparent.

nothing

Larry and Kyle were great!! Fantastic customer service.

the gentleman at the office was friendly and helpful at time of rental and time of return of vehicle-easiest and best rental in Cool Springs area(second time customer)

Easy to get to location Super clean store neat displays professional manager knowledge friendly concise instructions Pleasurable experience.

Service was excellent and location was super easy.