Customer did not leave a comment.Alexis C.
Customer Reviews for Cool Spring Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Angela P.
The employee was so nice and professional. Very convenient location. Thank you!DONNA C.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Polly C.
The only issue was parking.Robin D.
Nothing. It was great and the person working the desk was outstanding!EDWARD T.
Great customer service! Thankyou!ROGER C.
Overall, the person working the front desk was nice, but the logistics & wellbeing of the equipment were not great. When I called to book the uHaul, I was given inaccurate information about which uHaul option would be cheaper (in town v. drop off). I was told a drop off in Nashville would be cheaper, when it would actually be 2x the price. Then, when I went to pick up the truck the gas was lower than described and the truck was filled with broken glass. I went to report the problem after reaching my location and could not report it online. Then, when I went to check the truck back in the website would not allow us to check in because of a glitch with location services. There was another group nearby having the same difficulty.HANNAH L.
Customer did not leave a comment.FRED M.
Myself and someone else who were returning trucks couldn't photo the mileage, and fuel because of location detection and my phone was set to be found by location, as it always is . That's was frustrating and I better not be charged more for something that wasn't my fault. I took photos of those things for record.JOHNATHAN V.
We utilized the after hours drop off process. The next morning we received a correctly priced receipt. The location was clean and also was a storage unit while we did use the storage units it is well equipped and IHUAL specificMICHAEL JOSEPH S.
It was okâ€¦.ROBERT S.
Cab of truck was filthy - otherwise truck in good conditionJeffrey B.
Quick and easy with great customer service!IVAN C.
I was told I can drop off at any uhaul location and when I went to drop at this location 1.5 miles away, the person there simply made no effort to help. I had to call 800 number and have the drop off changed and then he took it. Felt like he wanted no part of this.MURALIDHAR P.
Customer did not leave a comment.GERRIT W.
Customer did not leave a comment.PAUL M.
Friendly service. Fast check in. Convenient location. Overall a great experience.WENBIAO C.
Do not have drop off location different from pick-up location. I parked my car at the pick-up location and had no way to get back since the drop off location was different and no ride was offered. Very, very poor service!!!DANIEL S.
Customer did not leave a comment.RON T.
Never got my furniture dolly or furniture padsLeonardo A.
They were extremely helpful in helping me with the on line requirements which j found difficult but he took care of everything for me, very helpful, I will definitely rent from this location again.LAWRENCE D.
Nothing. It was great as was property manager Tobius!Samuel B.
Customer did not leave a comment.FRANKLIN W.
Nothing the customer service was excellent!!!EDWARD M.
Customer did not leave a comment.JANNA T.
I received a charge with 50 miles charged when I only drove 21 miles. I was told just guess how many miles I would drive before I left. That I would be charged for actual miles driven. I called the rental location and still have received no response. Ripped off for twenty something dollars. Other than that the service was fine.RANDOLPH S.
Very happyCynthia M.
Stay the sameClaude P.
Location drop off was handled very quickly and they took care of documentation of checkout . Did not check inside truck while I was present Which was swept with folded furniture pads. Took my word for it. Was gone in 5 minutes.Eric F.
Customer did not leave a comment.Kevin G.
sorry, i did not go to this u-haul siteJoseph R.
When a reservation is made for a specific type of truck it should be guaranteed. I rented a 10' truck and found out that they changed locations on me and didn't have any available so they gave me a 15' truck. What's the point of reserving something if you don't get it?Brian S.
Customer did not leave a comment.James S.
The online UHAUL where I reserved the vehicle did not recognize my location when I went to pick up it up. Tammy had closed for the day and was leaving when she saw me standing there (lost). She directed me into the office logged in to take care of me. Tammy is awesome! I'm very happy with the service from Cool Springs Storage. Not satisfied with the online experience however.CINDY L.
Customer did not leave a comment.Jessica M.
Pick up person was lovely, drop of person gave me a massive sigh and eye roll when I'd parked the van instead of leaving it right outside. I guess she didn't want the extra walk.Mark S.
The truck was supposed to be left a a half tank of gas. I left it w only slightly less than that; between 1/4 and 1/2 a tank after hours. This location lied and said the gas tank was almost empty, and charged me over $92 for gas. When I emailed, disputed that and asked what could be done, I received no answer. My suspicion is that they do this to everyone to make money. I am NOT happy.TRACEY D.
Customer did not leave a comment.Special Event S.
Customer did not leave a comment.Tim O.
EVerything went well, thank you.Todd G.
Charged a full day rate, for admittedly being 6 minutes late, without being given the option to keeping the van until the next day when I was scheduled to pick up another reservation for the same vehicle. PATHETICDavid S.
Jason was superb!Steven K.
The lady that assisted me at the counter was extremely friendly and helpfulJosh B.
Experience was good.Pamela P.
Customer did not leave a comment.CALVIN L.
Customer did not leave a comment.Kendall D.
If I had known there was a drop off charge for after hours (Sunday) I would have chosen a different location with better hours. I dropped the truck off early to your benefit and you charge me!!Lynn P.
I asked for 3 bags of furniture pads upon returning to different location he stated she charged me for 48!Bryan S.
I reserved a truck 10 days in advance for the location just off I-65 in Franklin. However, the day before I wasupposed to pick it up, I was informed by text that the equipment was not available and I had to go to another location to pick one up. This forced which forced me to drive through a lot of traffic congestion in an unfamiliar area. I chose the original location specifically to minimize traveling on such roads. After loading, I drove the truck 400 miles and it performed fine. Cruise control would have been nice, tho.Mike R.
Since the location was closed, it was difficult to know where to park the truck. The online guidance indicated that once I created an account, they would tell me where to park at that specific location.David D.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.mark V.
Customer did not leave a comment.Clairann V.
Customer did not leave a comment.Roy P.
Service was fine, but mileage was listed as 300 more than actually on the odometer. If we hadn't looked ourselves, we would have been charged. We were told it would be fixed, but when we got to our destination, it was the same situationMark B.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.Kyle R.
Customer did not leave a comment.Julian P.
Customer did not leave a comment.Willy G.
Nice jobJosh P.
Customer did not leave a comment.Tammy M.
Car passenger door had a problem. alert for open passenger door never went off. Need better inspection.Niloy D.
I did not see any additional convenience by having the reservation go through my cell phone. The manager at this location did a good job.James W.
Customer did not leave a comment.Marcus D.
Customer did not leave a comment.Branden A.
I order the Uhaull through my Woodstock GA location. I told the person that I would be leaving Atl at 8am. He scheduled my pick up at 10:45 (not possible), so when I arrived they were closed and had cancelled my truck. Luckily I was still able to rent a truck from another UhaulDavid L.
DO NOT BUY U HAULS INSURANCE OFFER IF YOUR PERSONAL AUTO INSURANCE COVER'S OTHER VEHICLES YOU DRIVE... AND,,, U Haul should change their Insurance Purchase Policy to give the customer back "One Half of U HAULS INSURANCE Charge" upon return of the unit if the Insurance was not used !!!Jackson S.
did not have as many furniture pads as I ordered, and three of them weren't U Haul pads so they were throw aways at the drop off, but the manager was very helpful and friendlyJoseph T.
The mobile app would not work for me. I tried multiple times to â€œturn inâ€ the vehicle using the app. The first time it stopped after making me create an account; it did not redirect to the turn in process. Then several times in a row the website hung up on the step following the last cleanliness photo. It was very frustrating.Mary Y.
Van was mostly clean, but inside windshield needs to be cleaned. No where on survey to distinguish.Alan P.
Property Manager,Justin is friendly and professional. Equipment was in excellent condition.Vickie D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Benjamin R.
The truck needs some TLCDonna H.
Customer did not leave a comment.Tyra V.
Customer did not leave a comment.Ken F.
Brakes were terrible Drivers door would not unlock from the outside Ramp hook location bent making loading/unloading dangerousKevin M.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.MaLisa T.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Johnny P.
Customer did not leave a comment.Terri K.
Changed my pick up location and time. Wanted earlier then avaliable. Update you online ordering to keep up where your trucks are. Dont offer a location if no trucks there.Dustin A.
Super easy! Walked in and handed the keys and she emailed me my receipt.Cecily P.
From start to finish was excellent , Tammy was amazing it's nice to do Business with her I will be back if I need a U-HaulPAT H.
We rented a truck and a dolly to make our pick up. Then we had to go to an additional location to pick up the dolly. This cost up additional millage to have to go to the others location.then we didn't have the help to off load the item we purchased. That cost us time away from work.Johnnie N.
Windshield and windows dirty.jerry B.
Customer did not leave a comment.Holly S.
Was overcharged. Called multiple times and no resolution. Had to dispute charge with credit card company.Panagioti L.
Customer did not leave a comment.Glen A.
Customer did not leave a comment.jeffrey A.
When we reserved the truck, we asked for a 15 foot. The price on the website was $29.95. We arrived and could only rent a 20 foot truck for more money. was not happy with the experience.Claire C.
Customer did not leave a comment.Wyatt M.
Great staffJeffrey S.
Took 45 minutes to get the contract printed and get me in a truck. Th3 guy ahead of me took 5 minutes.Chris T.
Customer did not leave a comment.andy S.
Customer did not leave a comment.Wael M.