Customer Reviews for Cool Spring Storage
(U-Haul Neighborhood Dealer)

287 reviews

258 Mallory Station Rd   Franklin, TN 37067

(615) 224-8995

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(615) 224-8995

258 Mallory Station Rd
Franklin, TN 37067

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

Always a great experience! Tammy (who is the manager) is wonderful! She is always helpful and has great customer service skills!

Marlon S. 
Rating:
3.0

The contract needs to be correctly explained to us.

Frank B. 
Rating:
5.0

The personnel was super friendly and helpful. However they said I was good to go with no charges and I noticed they did charge 15.00 on my account. It definitely had more gas than when I got it. And everything was returned. Having to call to figure out what that's for just isn't even worth the 15.00. So may return in a different location next time. This rental experience definitely has come with some frustrations!!

Cheree N. 
Rating:
5.0

Customer did not leave a comment.

Ariel W. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
3.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Nothing

William G. 
Rating:
5.0

Tammy was fantastic. Extremely friendly and helpful.

Beth C. 
Rating:
5.0

The employee working was so sweet, personable and very professional.

Cheree N. 
Rating:
4.0

Better parking and entry onto the property

JAN B. 
Rating:
4.0

Customer did not leave a comment.

Brandon F. 
Rating:
2.0

I ordered a 10' truck for a few hours to move some furniture to my new house. I ordered a day in advance, and in my order, I requested a furniture dolly, furniture pads, and a hand cart (as I was going to be moving several heavy items by myself - some of which were breakable). When I arrived the next day to pick up my order, I was told that they didn't have any of those things at this location - all I was getting was the truck. Then I was ASKED if I wanted the additional charges for those items removed from my bill... To which I been obviously answered "yes". I was very kind to the woman working the office as I know this was not her fault. But my Lord what a terrible overall experience. My move ended up taking twice as long, and being twice as difficult. And if I had been made aware ahead of time that they weren't going to have that equipment, I could have made other arrangements.

Dane M. 
Rating:
3.0

Dropping off had to change to this location due to no parking in the original. I took the last possible spot at this location.

Ronald L. 
Rating:
1.0

We picked the truck up at night. The location was not well lit. The trucks were not in one location. We had to drive around the facility looking for the truck that was assigned to me. We did not feel safe.

Debra M. 
Rating:
5.0

Tammy was very helpful !

Robert B. 
Rating:
5.0

No issues- excellent overall trip. Friendly courteous staff

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Anita W. 
Rating:
5.0

Customer did not leave a comment.

DARIN M. 
Rating:
4.0

Clean windshields before the customer picks up the truck.

Russell D. 
Rating:
3.0

The truck we received was filthy inside and out. The cab had what looked like chunks of cat food and spilled drinks in it. My hands got dirty from something on the steering wheel. The box had not been swept out. There were someone else's rental blankets in it, and they were flecked with dead grass or hay. It's almost like no one checked the truck before they sent it out with us. Very disappointing.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

When arrived I was greeted but was just told to park the uhaul and could leave. I was asked if I needed a receipt I said yes. Then he said he would email it to me later. I wanted to walk around the vehicle with him to make sure everything was clear and I wouldn't get charged any random fees. I was randomly charged with a $25 cleaning fee. The vehicle was in perfect condition with nothing in the back or in the front of the vehicle. No trash or anything. So, I'm not sure why I would be charged $25.

gavin M. 
Rating:
5.0

I had the best experience with TammyWeston at this location that I have ever had with UHaul! She was a fantastic staff member and had me in and out with every need and question answered in quick time. I wish she could be duplicated and spread out to all the UHaul offices!

Valery H. 
Rating:
5.0

Customer did not leave a comment.

Luke F. 
Rating:
5.0

The young lady in the office is really kind and friendly. She helped me out a lot with my questions and needs. Would recommend this location to anyone!

Mayon O. 
Rating:
4.0

Their drive and parking were filled with trucks on Sunday. They were not open on Sunday. I had to come back on Monday to return the truck.

tom B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
1.0

I am very disappointed, because I was issued a 10' truck that didnt have a working latch. This was dangerous and a HUGE inconvenience to me since I had to pull over and try to secure the roller door that kept popping open whole driving. I had to use a bungee cord that was being used to secure a fridge I was hauling. Vehicles should be CHECKED before being hired out to customers!!

ROSEMARIE L. 
Rating:
5.0

Customer did not leave a comment.

Vettina G. 
Rating:
3.0

Customer did not leave a comment.

Riley M. 
Rating:
5.0

Great service

RUSS O. 
Rating:
5.0

Truck wasnt cleaned out

Caleb W. 
Rating:
5.0

Very professional associate. She was smart and informed and so friendly. Easy going and nice much better than the Mallory Brentwood UHaul.

TINA P. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Nothing

RUSS O. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Cleanest and best UHaul I have ever rented. The lady working the desk made the process super easy. I will definitely be renting from here in the future!

Brianna M. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The UHaul representative where I dropped off the UHaul was excellent! She was very helpful and accommodating! Excellent job!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Iris B. 
Rating:
3.0

I actually meant to book reservation at the Mallory lane location. I prefer it because it's closer to my apartment, next to a gas station, and full service to buy boxes, dolly, moving supplies, etc.

STACY T. 
Rating:
4.0

Nothing to add

Jane B. 
Rating:
5.0

The checkout was smooth and the service was good. I would definitely use this location again.

Kenneth P. 
Rating:
5.0

I know there is only one person at this place. I was so used to a staff member bring the truck up to you instead of you going back in a fence to go find your truck.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

Kim N. 
Rating:
5.0

Miss Tammy is kind, professional, helpful. She made the whole experience much more smooth and pleasant.

Dasha M. 
Rating:
3.0

Not my original location. Scheduled pickup at other locstion, because earlier pickup available (2 hours earlier). Notified 2 days before pickup of change. Also, when picking up truck, found new location did not have appliance dolly and packing blankets that I reserved. Not their fault, clerk said they never had it. Delay and much time wasted trying to find a dolly and return home for blankets/towels. Again, this is Uhaul's fault via app, not location. Based on this, will seek out any possible Alternative before using Uhaul again

Adriaan V. 
Rating:
3.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Windshield was dirty. Clean it.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

It might help the next customer if the return instructions were made a little more clear. Online instructions were not helpful. No real issue here, but just a suggestion for improvement

Howard F. 
Rating:
5.0

Friendly gal at the front desk, very helpful, happy with the transaction.

David P. 
Rating:
5.0

Tammy was great!! Very helpful and accommodating.

Joliat N. 
Rating:
5.0

Very friendly representative, she was awesome!!

TAYE N. 
Rating:
5.0

Customer did not leave a comment.

Jerod H. 
Rating:
5.0

Tammy was very welcoming and knowledgeable!

Laura C. 
Rating:
4.0

Tami was great helping and advising me through the rental process. A real professional ! Thank you U-Haul !

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Nothing. Everything was great! Thank you

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Pretty smooth transaction, not much. Thanks.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Tami was absolutely Incredible!!!! Best experience I have ever had

Clint M. 
Rating:
5.0

Ensure USB ports / power sources are functional. My truck had USB ports that were pushed through the dash and I was not able to power my phone, which was needed for GPS purposes. Truck was clean and worked perfectly other than that.

MARK M. 
Rating:
5.0

The customer service gal was excellent!!! Polite. knowledgeable. The office was very clean. I will recommend!

Rourk M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Tammy was friendly and helpful

JACK S. 
Rating:
5.0

Customer did not leave a comment.

ORLIN D. 
Rating:
4.0

No uhaul personnel available. But storage unit rep was very kind and helpful

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

matthew T. 
Rating:
3.0

The people working at the time of pickup was really young. The guy asked if I wanted him to hook up the Uhaul to my vehicle. I said yes. I have been using that Uhaul location for the past 10 years. They have automatically hook up and unhooked my Zuhaul equipment during every encounter. If I had to hook up and unhook my equipment, I would go elsewhere. He was a young male kid. I wasn't convinced he knew what he was doing. He was also asking his female co-worker if what he was doing was correct. He shouldn't be working there. I won't be using his services again. Mitt confident my equipment was hooked up correctly.

Hulet T. 
Rating:
1.0

I was scheduled to pick up a 10' truck at 5:00 am. It was behind a locked gate and didn't have the code to get in. I was able to chat with someone online to get the code, but then the key wasn't left for the truck, so I was not able to use it.

Donna B. 
Rating:
3.0

I know you subcontract labor but when navigating their website, I was asked to check AM, afternoon, or evening. I didn't realize that specifying a time came later in the process. A note to that effect would be nice for newbies.

Arthur D. 
Rating:
5.0

The person who helped me was very polite and well organized.

Ben B. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Already very good, doesn't need improvement.

JP R. 
Rating:
5.0

Very friendly at the pickup location, he needs commended! Uhaul rep Jim Price who I talked with on phone was very professional, friendly, and able to help me out when there were issues with 24 guarantee. Very pleased with this rental

TEDDY B. 
Rating:
2.0

Unfortunately, I had to wait for over an hour for an employee to arrive to rent me the truck. I waited in the hot sun and made 2 separate attempts to call the corporate office to get a manager there to finalize my rental. I was assured both times that a manager would be on site within 15 minutes and in neither case did that occur. When the manager finally did arrive, he had VERY little interest in providing good customer service. He didn't even walk me to the truck I was to rent. Honestly, this ranks as the lowest of all of my experiences with U-Haul. I chose U-Haul precisely because I've had such great success with the company. In this case, however, I would not recommend this location to anyone without change in management.

ALLISON A. 
Rating:
1.0

They didn't have any furniture pads. The original invoice showed a charge for the pads. I went in to get it corrected and he said there was no charge but then my final invoice showed the charge. I was also Then for some reason I was charged for 2 rental periods. Even though the facility was closed and it was after hours and I was assured I could return it when I was done.

ROGER B. 
Rating:
4.0

The truck was pulled in forward. This location requires a backout and turnaround. I have a CDL which is the only reason I was able to complete it. The location has space available for the truck to be put into a straight pull-out.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Arrange the equipment where customer want to pick up.

Muhammad Zafar J. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

Lucille S. 
Rating:
5.0

Customer did not leave a comment.

Rocky B. 
Rating:
4.0

Very friendly.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

The employee was so nice and professional. Very convenient location. Thank you!

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Polly C. 
Rating:
4.0

The only issue was parking.

Robin D. 
No reviews have been submitted for this location.

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