Customer Reviews for Coopers Automotive
(U-Haul Neighborhood Dealer)

841 reviews

2843-C Lebanon Pike   Nashville, TN 37214

(615) 228-4878

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(615) 228-4878

2843-C Lebanon Pike
Nashville, TN 37214

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

What UHaul needs to work on is their phone system! I needed to change my drop off location; the on hold message said to do on the website; but there was no way to do so. The website instructed to call 800-GO UHAUL. I called 3 different times; spending a total of over an hour on hold. When I finally got a live oerson, I was told I needed to call another number! RIDICULOUS!!!

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
1.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Nothing, it was great

Willie W. 
Rating:
1.0

Customer did not leave a comment.

GIN T. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Jazzmine N. 
Rating:
4.0

The rent is high

Maitham A. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
2.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
1.0

I was over charged and unable to get a rep on the phone.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Freddge A. 
Rating:
4.0

Customer did not leave a comment.

JACKIE P. 
Rating:
3.0

Not charge someone for turning the equipment in early.

Gregory W. 
Rating:
5.0

Everything was great and we will use again if necessary

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Quick, easy and at a reasonable price. We moved from Nashville to Arizona in a 20' truck and a tow trailer. Mr Cooper, himself, set-up the trailer for us. Very friendly. The truck drove great through six states. No problems, at all. Highly recommend Coopers Automotive.

jim B. 
Rating:
4.0

Explain Charges. I paid over $270 for a One Way Rental, less than 65 miles??

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
4.0

Don't schedule a pickup at a location that is closed that's why had go to different location and get a truck and when returned it they were closed and the mobile return wasn't working had to call customer service and try get taken care of so I'd say they mobile procedure needs updating or adjusting but got what needed and taken care of

David C. 
Rating:
2.0

The truck was not available at my reservation time and they could not give me a time when they expected the truck to become available.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
4.0

Customer did not leave a comment.

Jarod P. 
Rating:
4.0

Customer did not leave a comment.

RALPH N. 
Rating:
4.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

People at this location are very helpful, and pleasant to work with. I had booked a truck on the internet for 9 am and for some reason I did not receive a confirmation number. I went to get the truck and there was no truck reserved for me. In no time they were able to create a new reservation for 3 pm at the same day. When I left I received a phone call at 11 telling me that the truck will be ready for me at noon which is 3 hours earlier I recommend this location and gives them 5 out of 5 STARS

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Best place to go for great customer service

Valerie M. 
Rating:
5.0

THE GENTLEMAN THERE WAS VERY NICE AND VERY INFORMATIVE AND KNOWLEDGEABLE OF ALL MY QUESTIONS

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Good customer service

David P. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Friendly people and great service on both the rental and pick up of the trailer and when dropping off the trailer!

stephen E. 
Rating:
4.0

Customer did not leave a comment.

Jerome W. 
Rating:
4.0

Nothing

Tom A. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
3.0

Employees should be trained not to ask specifics about private medical conditions that keep some from being able to wear a mask over their face. I stated “medical reasons” and that should've been the end of the conversation.

Jeffrey M. 
Rating:
5.0

Awesome customer service!!!!

David D. 
Rating:
5.0

Mr. Cooper was great. Thanks so much

Genarro O. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Mr Cooper and staff we great friendly and well informed and very helpful

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Maurice H. 
Rating:
3.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

Joanna B. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Drivers side window handle broken.Your ad says 30 miles are free with “ANY “ rental which was not the case.

Delmas R. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
2.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

Per above, unbelievable bad experience with both locations.

jack N. 
Rating:
5.0

Customer did not leave a comment.

JEFF L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
3.0

Answer the phone at the number provided when we call for assistance.. instead I had to deal with main customer service which had me in hold for 20 mins.

Julie D. 
Rating:
5.0

The gentleman helping was very kind and helpful.

Agustin C. 
Rating:
5.0

Location was close To us and worker was so helpful with turning around in the tight space.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Keep doing what you do

Katina M. 
Rating:
5.0

Great service...no complaints...highly recommend!!

Sloan S. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

Antonio M. 
Rating:
2.0

Our wipers would not work and this location was no help at all nor were they concerned. They over charged us for an extra day when the man working on Friday told us to have the truck back around 8:30 am on Saturday would be good. Then we did not sign any exit paperwork. He just said, “Awe, you're good man.” Very poor customer service!

David C. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Joaquin A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Very efficient.

JASON R. 
Rating:
5.0

Getting the truck was awful it took 3hrs to access the information in order to pick up the truck. Nothing should ever be that difficult.l liked the truck and the prices readable but unless you change the way you pick upthe truck l would never use your r recommend others to

Robbye H. 
Rating:
5.0

Great customer service! I had to change my truck because it was too large and he made the process super easy and was very kind about it all!

Cherifa M. 
Rating:
4.0

Customer did not leave a comment.

Ben M. 
Rating:
3.0

Customer did not leave a comment.

Larry R. 
Rating:
1.0

I was not provided with furniture blankets or the dolly, but was charged for both. There needs to be a way to notify people based on location whether these items are available, because I expect a refund for the items I did not receive. Furthermore, the employee was rude when I asked about if they had a dolly: “Not here.” Then when I asked if he had a truck with a ramp, he laughed and said “not available.” I did not find the situation humorous or pleasant in any way. My friends and I will be using Budget, Penske, or another competitor from here on out. Thank you for your time.

Johnathan R. 
Rating:
5.0

NOT this locations fault; but I reserved a truck at a location .5 miles from the pickup location, and got a confirmation the truck was there. Then, the afternoon before pickup, they told me I had to drive 15 miles to another location to get my truck. So much for your reservation system, very disappointed in service. No one even tried to make this easy on me, just made it easy on U-Haul. Will definitely consider a competitor for my future rentals.

Lynn C. 
Rating:
2.0

cleaner equipment and equipment that is in working order. lights didn't work on trailer,had to disconnect,back up to a different dirty banged up trailer. swept it out myself too.

brad L. 
Rating:
5.0

Highly recommended! Mr. Cooper made the process quick and simple. No issues with truck. Another Uhaul success story. Goodnight!

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

Master Mufflers on Lebanon Road was not a good starting experience. Pushing their opinion that the personal truck we were using would not work to tow an SUV. After a few discussions with different people in our group, eventually we moved our reservation to Coopers and everything worked just fine. 2019 Ford Ranger (with the full tow package and 6000 LBS hitch) pulled a 2004 Ford Escape just fine.

rachel O. 
Rating:
5.0

All way very easy

Richard H. 
Rating:
5.0

Customer did not leave a comment.

CLIFF S. 
Rating:
2.0

Upon arrival the gentleman who unhitched the truck had us wait for him to get off the phone with his 11 year old daughter because it was her birthday. He complained a lot, did not welcome us to the location and informed me that I was lucky he was there.

Ikeuchi F. 
Rating:
5.0

Customer did not leave a comment.

LACRETIA C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

I wasn't given the equipment I ordered, the wait time was extremely long even though I reserved, and my bill was incorrect.

David B. 
Rating:
5.0

Customer did not leave a comment.

CLIFF S. 
Rating:
5.0

Customer did not leave a comment.

Charlene O. 
Rating:
1.0

I would give a zero star if there was the option. This location has worst customer service ever.. only one person handling this from his car and getting a hold of someone on the phone is a nightmare and office is never open. They charged me extra more than what it was already agreed on the contract I called the guy at about it he is telling me you went extra miles but contract says 49cent per mile I was charged $13 for 10 miles extra. there is not honest customer service at this location I don't even recommend it for my enemy.

Ahmad A. 
Rating:
1.0

The site had no idea what was going on, he refused to answer his phone or come to the door so we could pick up the keys. It was so frustrating and time consuming that we lost our window to do what we needed with the truck so we canceled; only to wake up the next morning and the site had UNcancelled the appointment and charged us. We decided to go with another company.

David C. 
No reviews have been submitted for this location.

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