The front tires were balding badly - quite unsafe actually. At first it drove fine, but then it starting revving high in first gear before switching to 2nd gear. And the check in procedure was laborious and time consuming. The lady's English wasn't great and she had trouble verifying the order and getting me the keys. Also, everyone should be aware that, although the base price is $19.95, the way U-Haul makes you put in gas AND pay HIGH mileage, it's going to triple the price, typically. Mine came out to $78 today. Awful, and unsafe equipment. Also, very low gas when I picked it up.
Larry J
Lake Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hermitage, TN 37076
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Customer Reviews
- 3.5 Average Customer Rating
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Kinda bad rental place
ANDREW PPurchased fuel to refill to the mark and was still charged an additional 25.00$ for the same 25.00$ that he saw me put in at the location. Love UHaul, but won’t rent from this one again.
Eric AI booked my reservation online and got confirmation it was ready for pick up. I arrived at the location at 4:45pm and I didn't leave the location with my U-Haul until 5:45pm, which caused me to be very late. The gentleman at the Lake Express pick-up location was too novice on how the system worked and had to call a manager who was 10–15 minutes away, and there was little-to-no communication about why it would take a full hour to pick-up a U-Haul that I had confirmation for. The trucks are really bad. The windshield visors are falling and get in the way of seeing the road when you drive. There's pieces missing from the dashboard. Did the U-Haul truck get me to/from and accomplish what I needed? Yes, but I am not going to use that location or those U-Haul vehicles again and I will tell my neighbors to stay away.
Trenton WI reserved an appliance dolly with a truck rental and they didn’t have one when I showed up. Instead of helping maybe find a location that had one, they just offered to cancel the whole reservation. Had to rent one from Home Depot. Truck had NO air conditioning and window defrost didn’t work. It was raining bad and the windows were fogging up. Engine RPM’s also almost red lined a few times going down any hill, regardless of speed or how much I braked. Also shook bad going over 55. Would not rent from Uhaul again. Lined at times
Brian H