Just a gas station with a couple trucks. They keep moving my pickup and drop-off locations, I wouldn't have picked this normally. It was about 6 miles from where we picked initially. Also it will automatically cancel the order if you do not pickup at the exact time, despite having an order.
David M
Cancun Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Old Hickory, TN 37138
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Customer Reviews
- 3.0 Average Customer Rating
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I had reserved on line. The person at the store said he had to re-enter everything. I had requested the minimum insurance for $30 but was charged the higher $45 option. I picked up the truck at 3:06 and made it clear I needed it for 2 days. I asked specifically what time I needed to have it returned. He said to just have it back before they closed. I brought it back at 6:00 and the return was processed at 6:10. I was charged for three days. So, I feel like I was ripped off $44.99 (plus taxes) by this location. Of course, he did not offer me a receipt, but said it would come through email, so I was not able to question him on the charges. It just seems very underhanded to me.
Timothy PI did find it odd that I picked this up at a gas station and returned it to a gas station and that when I picked it up and returned it I just got a nod from the attendant. No signatures were needed? I know we are moving towards a paperless society. But I thought I would have had to at least sign something electronically. The box truck was new and in pristine condition, drove like a dream, so I was very happy. Was not bad on gas either.
brenda oDifficult to understand shop keepers English. Extremely strong accent. Also, I’m requesting a call back regarding my bill. It seems I was overwhelmingly overcharged. Looking forward to hearing from you! Thanks, Edward, 615-414-8711
EDWARD TI picked it up from a store i frequent almost daily. The store owner is not the problem. They have two trucks, the first one had a tire pressure light on AND a visibly low tire. I asked for another truck, he said they both have lights on them. I chose the second bc i did not want to get stuck on the road with a flat tire. The store owner assured me if I got stuck uhaul would help but why rent trucks that both have issues. Cleanliness??? It doesn’t take too much to sweep out the truck from a previous rental, I know bc I had to clean it before I could put my couch in it. Uhaul, you’re a huge operation with a vast legal team. I don’t expect they would be on board with customers being given vehicles with known engine/operational issues. Had i had any issues that resulted in an accident uhaul could post a heavy price. When i told the owner that i had to clean the truck the response I got was, what do you expect for $19. I simply replied a safe reliable vehicle without known operational issues. I’m no attorney but as a legal aide to a very prominent one my opinion is Uhaul should change its practices and never rent a truck you know has lights ablaze on the dash, it makes you liable. I was so nervous driving it but had no choice then to drive the vehicle uhaul knew had issues. Shame shame shame. Kindly, Noah Raper
NOAH R