Customer Reviews for Corner Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was extremely disappointed with my truck pickup experience. I specifically reserved my truck for 9:00 AM and completed all of the requested online check-in steps ahead of time, including uploading my driver's license, providing an additional contact person, and entering my payment information. I did this specifically to make the pickup process as quick and efficient as possible on moving day. When I arrived at 9:00 AM, I informed the attendant who I was and that I was there to pick up my reserved truck. Instead of helping me, he immediately walked away and spent several minutes on speakerphone while continuing to assist other customers. After nearly 10 minutes, he finally asked for my ID, despite the fact that I had already uploaded it online. The frustration only continued from there. After another lengthy wait, I was told I needed to go into the back office and re-enter all of the information I had already submitted days earlier, including my emergency contact and payment information. When I explained that I had already completed those requirements online, I was simply told I had to do it again. No explanation was provided as to why the online check-in process had apparently been ignored. By the time I finally received the truck keys, it was 9:22 AM. While 22 minutes may not sound significant, moving days operate on tight schedules. I had already arranged for friends to meet me at my apartment at 9:30 AM to help with the move. As a result of the delays, I arrived late while people were waiting on me, creating unnecessary stress and putting us behind schedule before we had even started loading the truck. The most frustrating part is that I went out of my way to complete every step in advance specifically to avoid this exact situation. The online check-in process felt completely pointless, and the lack of urgency or communication from the staff made an already stressful moving day even more frustrating.