Customer Reviews for Costume and Magic
(U-Haul Neighborhood Dealer)

235 reviews

701 N State St   Elgin, IL 60123
(State Street Markets)

(630) 503-7816

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/19/2021 - 10/20/2021: 12:00 pm - 4:00 pm
  • 10/27/2021: 12:00 pm - 4:00 pm

Services at this Location:

Contact Us

(630) 503-7816

701 N State St
Elgin, IL 60123
(State Street Markets)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/19/2021 - 10/20/2021: 12:00 pm - 4:00 pm
  • 10/27/2021: 12:00 pm - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Individual owes me $60.45

Lucas H. 
Rating:
2.0

They were not helpful - took way too long- incorrect drop off location- additional items on bill - wanted them removed - was told i had to call and he had to help someone else - also just dump what I did not want on ground and not even a receipt for leaving it there. Spent 2 hours in the phone trying to resolve amid a super busy packing and moving time. Drop off location was quick and professional. The only good part of the experience.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO G. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Best truck rental experience I have had. Will absolutely use them again.

Kerry T. 
Rating:
5.0

Customer did not leave a comment.

Emiliano G. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Obtaining the Truck/Van a little easier from the location would be nice. However I was using 27/4 check out.

Brian G. 
Rating:
5.0

the manager that I dealt with was vary helpful. However, I did notice that the transmission was strugling in first gear. once in second it was fine. overall, All was easy and had no problems.

SCOTT R. 
Rating:
5.0

Thanks! Will use you again!

LISA M. 
Rating:
5.0

I had selected mobile pick up but the morning I was supposed to pick up the truck, the business was closed. A couple of hours before my selected time the business-owner called me to confirm he'd be there. Upon my arrival, he had the truck running and cooling off, and completed the check in process from his tablet with ease, as mobile check in was taking awhile. Super nice man to have everything ready for me, even cranking the A/C on a 90 degree day. Highly recommend this location!

Samuel O. 
Rating:
4.0

WAY-Too long of a wait time when calling 1-800-GO-UHAUL

Scot H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

NA

Kelvin A. 
Rating:
4.0

Customer did not leave a comment.

Valerie P. 
Rating:
1.0

The guy there us an asshole

ROMELO P. 
Rating:
4.0

Customer did not leave a comment.

PRISCA M. 
Rating:
5.0

Everything was great!

EDGAR N. 
Rating:
4.0

Clear out the snow where the lock box is to prevent a trip hazard from snow/ice.

Johanna R. 
Rating:
5.0

like owner. I would rent again with you.

Siripong L. 
Rating:
3.0

No improvements really needed. Doing the process on my phone was actually pretty easy and there's a phone number if you have any issues.

Vivian R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

DO. NOT. USE. The rental process here was a joke — had to call someone to come to the site, they took over 15 minutes to travel there ("be there in a minute"), had to write down my information, including billing, on paper, travel back to their other office, another half-hour, file the paperwork, then come back with the keys. (! in the meanwhile, they parked the vehicle where it blocked the entrance to a store and I had to stand there while people glared at me and apologize for being unable to move it!) When I returned the vehicle, I had to do the check-in process (including creating a U-Haul account) on the website anyways. This was such a huge inconvenience — over an hour wasted when I could have gotten an equivalent vehicle from the Home Depot down the street for less. I requested this vendor price-match because of the inconvenience and they ignored my asking; lying, "It's actually more expensive." Repeatedly, I informed the vendor I was only using the vehicle for 5-miles, but they still authorized my card for 20 miles. A promising location and a good product was ruined by poor service. I'd still like my price-matched.

Spencer E. 
Rating:
5.0

Orian was very helpful and quick. I will use this location in the future if I ever need a truck rental again.

ZAYYA O. 
Rating:
5.0

Very pleasant dealer to work with.

Orrion F. 
Rating:
5.0

Mr. Ferguson was so helpful. It was a breeze to rent from him.. It took all of 5 minutes.. The van was clean and ready to go.. Thank you for your business Mr. Ferguson, I will definitely be using your services and recommending you to all my family and friends..

Jennifer R. 
Rating:
4.0

Computer issues with the corporate server caused delays.

Donald K. 
Rating:
5.0

No comments. Everything went smooth.

MARTHA R. 
Rating:
5.0

Customer did not leave a comment.

Linda N. 
Rating:
5.0

Customer did not leave a comment.

edward K. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

MARCIA S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

This pick up location was very far from my home, despite there being other uhaul outlets nearby. I would have like uhaul to accommodate me more by moving a truck.

Gillian T. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Curt S. 
Rating:
5.0

Customer did not leave a comment.

jill H. 
Rating:
5.0

Love this location. Use it often. Proprioter is so nice.

JULEE F. 
Rating:
1.0

Agent was 1 hour late showing up to work, 0930 pickup appointment and was not ready until 1030; unable to properly hook up my trailer and was extremely rude. Uhaul needs to consider dropping this location as a dealer.

David L. 
Rating:
5.0

it was fantastic he was super helpful and was very engaged and ready to help out explained everything on safety and helped putting the trailer on the truck with correct attachments 100% would go again

Jose Luis P. 
Rating:
5.0

Customer did not leave a comment.

celia J. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

ORRION F. 
Rating:
4.0

Owner is super friendly and helpful.

September AND V. 
Rating:
5.0

Customer did not leave a comment.

FELIX S. 
Rating:
4.0

Customer did not leave a comment.

edward G. 
Rating:
4.0

Continue to upgrade vehicles. No remote or back up system on cargo van. Person managing facility was very nice.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo P. 
Rating:
2.0

The gentleman renting it was very kind but he was SO SLOW at the computer part of it, that i was about to lose my mind. The truck was clean but it rode hard. I think it needs an oil change or some routine maintenance.

SARA T. 
Rating:
5.0

Customer did not leave a comment.

lisa C. 
Rating:
5.0

Nice person to work with. Great Experience.

Adam M. 
Rating:
5.0

Nothing

STUART G F. 
Rating:
5.0

I am not sure. My experience went very smooth, I used the mobile pick up for my vehicle pick up and the online assistance worked well. You may want to add an extra step to the online assistance asking the renter of the vehicle to check for all add-ons that were purchased with the vehicle such as the utility dolly, appliance dolly, furniture dolly, etc. and that they are located somewhere in the truck before leaving the lot upon receiving the vehicle.

Nathaniel P. 
Rating:
5.0

Nothing

tonald T. 
Rating:
2.0

Pickup location was changed and I was not notified until after my pickup day/time. It was extremely far away and opposite direction. If a truck is not available at my preferred pick up location, I should be notified immediately, not after I am supposed to pick up to the truck. Extremely dissatisfied! New pickup location was not very helpful.

Karen H. 
Rating:
5.0

Friendly- good customer service. We needed help with directions and he took his time to get us on the right track

SHARON M. 
Rating:
5.0

There was a major problem with the gas gauge when I refilled the gas. It showed 3/8 if a tank. It never moved while fueling even when I started the truck. Finally it moved but by then it was up to past 3/4 of a tank and $50 of gas.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
4.0

Customer did not leave a comment.

Myron C. 
Rating:
4.0

Rear right tail light for the lights did not work.

GREG B. 
Rating:
5.0

Customer did not leave a comment.

LOUIE L. 
Rating:
3.0

My problem is not with this location. The operator was awesome. My problem is Uhaul in general. Having to go 2 locations to find my reserved truck. Noone advised logistics that my truck was dropped elsewhere. I found out 30 minutes before my movers were to arrive, that I didn't have a truck. Went to another location in aurora they found me a truck, but all the way to south elgin. In snow and ice. My move in crew had to cancel because I was 3 hours late. This was all the while when my child was in the hospital. Communication is necessary in this buisness, and the lack of communication made this a horrible experience. This place was great but the journey to get there was not and the aftermath of losing my move in crew was the cherry on top.

ann R. 
Rating:
5.0

Friendly

STEVE O. 
Rating:
5.0

Customer did not leave a comment.

naz K. 
Rating:
5.0

Customer did not leave a comment.

melissa W. 
Rating:
5.0

Customer did not leave a comment.

JB L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Except for the fact that my reservation was at a different location and when we arrived the van I reserved had been rented - so this was the second pick up location.

HANNAH R. 
Rating:
5.0

Nothing. Everything is good!

JEANETTE K. 
Rating:
2.0

hard to find

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Bogdan S. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

MICKEY D. 
Rating:
5.0

Winter supplies /windshield ice was bad /in the truck

SISSAY A. 
Rating:
5.0

There was not much tread on the trailer tires

Carol H. 
Rating:
1.0

The store could be open on the day of my scheduled pick-up. The store was supposed to be open from 10 - 5 on Saturday, Jan 19 but never opened.

Scott P. 
Rating:
5.0

easy peasy

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Tony Q. 
Rating:
5.0

The older fellow who runs that Costume and Magic shop is great. The location was really fortunate, and the shop manager was extremely helpful.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
3.0

The trick has a problem with the fuel gauge. I bought gas when it was 1/4 and it only took 7 gal. Then out read 3/4. The second time I bought gas it was almost to empty. It took 8 gal and there gauge then read a little over half. Having to buy has twice in a 200 mile trip is bad and both times put together I could only get about half the gas the truck should hold. I am glad ii wasn't going on a longer trip.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Was great to deal with so very nice would use again. Thanks Jackie

JACKIE T. 
Rating:
5.0

The owner is awesome! Helpful and friendly !! A++++

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Edgar A. 
Rating:
3.0

Customer did not leave a comment.

DENNIS F. 
Rating:
2.0

The attendant said the safety chains are long and uhaul.uses the same.size on all.trailers. In light of this during my trip.tbe safery chains little by little broke apart and then the safety brake.chain couldn't onnect any longer.It was the.final 220 miles into Ca. so I chanced it would.be ok as I drove 1700 already. Receiving location was excellent.

Robert B. 
Rating:
1.0

He Did not connect trailer well enough to the towing vehicle - came off of towing vehicle while loading car into the flat bed. I was straddling the trailer tongue guiding the car on and was struck between the legs with the trailer tongue when it forcefully shot up- lost skin on inside of both calves and have deep tissue bruising to inner thighs. Not happy at all. Could have lost (the boys) if I was closer to the truck. He also connected the brake chain to the other chains and not the vehicle....all around a bad hook up on his part

Dan L. 
Rating:
5.0

Store owner was super friendly and helpful. Thank you!

Steven M. 
Rating:
5.0

No issues at all. The owner of this shop was wonderful to work with; very accommodating and made it easy for us. I will use this facility again!

Aimee C. 
Rating:
5.0

Ryan was fabulous!

amanda D. 
Rating:
5.0

Great experience! Convenient location, VERY well kept vehicles, and easy experience. Will recommend!

Michael J. 
Rating:
1.0

I returned the trailer after one day. You charged me for two.

howard T. 
Rating:
3.0

I'm being overcharged by 175 miles. Also the transmission on the truck was revving high when downshifting and the unit leaked water from 4 different spots in the roof getting my stuff all wet.

SHANNON H. 
Rating:
5.0

Everything was quick and easy for us!

Gloria M. 
Rating:
4.0

Customer did not leave a comment.

bruce W. 
Rating:
5.0

Excellent customer service

Daniel K. 
No reviews have been submitted for this location.

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