Cottrells Detailing Centers
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing

Rating:

1.0

First of all, the rate was changed from $29.95 to $39.95 and no discount applied as promised by a representative. I reserved a 15' truck at $29.95, but when I tried to pick it up, the representative suggested to try a bigger truck at the same rate, and I said yes. However, the bigger truck back door was locked and it took so long to get the correct working code. i almost waited for more than hour. The guy said that a discount would be applied dur to long wait. But when I get the email for the final bill... big disappointment. There's no discount, but $10 added for the bigger truck. I am not sure if the guy was completely misleading me or the company system got screwed up. Please resolve this error asap. Thanks, Ben

Rating:

3.0

Need instructions in advance if personnel are not present. Someone else had to tell me where to drop off the truck and paperwork.

Rating:

2.0

Our contract for return was not completed at time of return - we left truck more fuel than pick up - our mileage (took picture upon return) did not correspond with email receipt. Had to involve Recovery to get charges returned- charged for 4 additional days. If you use this facility don't leave until you have all your paperwork!

Rating:

4.0

No one was at the location even though I came during posted business hours. Had to call their number and the guy finally came to the drop-off location.

Rating:

5.0

Give this location more trucks customer service was great