Customer Reviews for Cox Muffler
(U-Haul Neighborhood Dealer)

421 reviews

1006 S Timberland Dr   Lufkin, TX 75901

(936) 634-9323

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 634-9323

1006 S Timberland Dr
Lufkin, TX 75901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

caroline D. 
Rating:
5.0

The owners were beyond amazing. I cant give them enough good words, the bathroom was insanely clean. The staff (husband and wife) went above and beyond, we had a long hard day and they were the best part of my day honestly. 100 stars by far

Allison B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Great customer service

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Great Service. Great experience. Would highly recommend!

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The site was convenient and since they are closed on Saturdays, there was no wait.. the pickup was handled via phone, which the agent was very helpful

Rene M. 
Rating:
5.0

The problem was that the truck was not at the agreed upon location. Doing it online was a disaster. I had to go to 3 locations before I found my truck, it took one and a half hours. I was upset, frustrated and burning up in the Texas sun before I ever loaded the truck! Communication was terrible. I would never recommend it. Thank God returning it went well.

James S. 
Rating:
4.0

Customer did not leave a comment.

Candice S. 
Rating:
2.0

It was very difficult to check out online.

al S. 
Rating:
2.0

Noond on site.1st truck dash was torning apatt and would not start.Had to another truck.Truck was 3 quarts full.Service there no good.

Pamela B. 
Rating:
5.0

Can't think of anything that could improve on my last experience it was perfect

Earl T. 
Rating:
5.0

The truck was very clean & well maintained . The gentleman who rented us the truck was very courteous and very neat and professional. U-Haul is the perfect go to place. Prices are Great. We highly recommend this company.

Billy H. 
Rating:
5.0

The one way fee and alternate location fee is absolutely ridiculous. I am unbelievably unhappy about the service at the national call line, and also at the Kanis Road store in Little Rock Arkansas.

Galen S. 
Rating:
5.0

Customer did not leave a comment.

Wadean Renee O. 
Rating:
5.0

Nothing, Cox was very efficient, nice and very helpful, I will use them always,, and tell anyone to go there first before calling someone else _

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell I. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
2.0

Customer did not leave a comment.

colton P. 
Rating:
5.0

This location and the personnel are the absolute best.

Kendrick S. 
Rating:
5.0

Nothing, this business was very accommodating for an early pick up and helped with the hookup to my truck, I truly appreciated this

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Office location is less than desirable.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell I. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

When a customer asks for help think outside the box to assist the customer service experience, listen to the customer for ideas, ask your supervisor for assistance when you don't know the answer and think outside the box. Following a script is not customer service

MICHAEL W. 
Rating:
5.0

Every body was helpful.

edith M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Can swayed from left to right quite a bit!

Kendrick M. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Lashonda P. 
Rating:
5.0

Cox Muffler is my Lufkin location of choice.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Lozenia R. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Nothing. Everything was easy. The location had awesome customer service.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Shenequa C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Valeria G. 
Rating:
5.0

Customer did not leave a comment.

Glenn Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Cerman J. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

blanca H. 
Rating:
5.0

Customer did not leave a comment.

Allen E. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

Georgina R. 
Rating:
5.0

nothing they are fast and great

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Kim I. 
Rating:
5.0

Quick, easy, painless

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
1.0

They did not give me the furniture blankets I asked for(2 dozen), so I had to break the seal and use only the 6 that were in the truck that I'm sure I was charged for. There was still mud in the back of the trailer when I picked it up, but the picture upload wouldn't work so if I wanted the truck I had to click clean and move on. I tried to do 24/7 pick up, and mentioned there was no dolly. Then the guy basically chastised me and tried to make me feel like an idiot for choosing the 24/7 option and not walking in after they open. (Pretty sure you shouldn't advertise a feature as easy and convenient while proceeding to make the customer feel stupid for trying to use it. At no point in the online check in process did it tell me “now go inside and beg for your stuff.” I thought the blankets in the truck were all 24 that I ordered, not just an extra 6 to bust into if I needed. So I guess I would have gone in and begged for the blankets too if I knew I needed to. The guy just handed me a key. He didn't review any extra equipment I requested and only talked down to me when I asked where it was. 0/10 Do not recommend

John W. 
Rating:
5.0

Customer did not leave a comment.

Lorin S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

great experience!! Very helpful!!

conner W. 
Rating:
5.0

The service was excellent. This is a business that cares about their customers. Great working with them and I look forward to doing so again!

Cynthia D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very friendly and professional!

Jeffrey C. 
Rating:
5.0

Friendly and helpful. Thank you!

Logan S. 
Rating:
5.0

I dropped off the truck during closed hours so I can't really rate Cox muffler.

Jimmie L. 
Rating:
5.0

I originally reserved the trailer at Almands Mini Storage in Lufking tx. when I arrived they are no longer renting at that location. why does the system take a reservation for a closed vendor?. they sent me somewhere else, that was an inconvenience that shouldn't happen.

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

Great provider.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Roman C. 
Rating:
4.0

Nice convenient location. Everyone that worked there was helpful.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

delores N. 
Rating:
4.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Thank for the great service.

orasa B. 
Rating:
5.0

Everything was perfect. The guys and this location were very helpful. This is one place I would recommend and also return to.

LaQuinda R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Nothing..they're already awesome!

Tonja G. 
Rating:
4.0

Customer did not leave a comment.

conseta R. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
4.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Customer did not leave a comment.

CARROL B. 
Rating:
5.0

Customer did not leave a comment.

esther T. 
Rating:
3.0

Return time was inaccurate by an hour I dropped it off at 120 pm not 230pm

Earl T. 
Rating:
5.0

The guys at Cox Muffler, Lufkin are the best!

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
3.0

Customer did not leave a comment.

Kynteryn M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Everything went smooth to checking in and attaching the trailer. Best U haul place to use in Lufkin

Eric M. 
Rating:
5.0

Quick and easy service highly recommended

Randy S. 
Rating:
5.0

Excellent experience, only thing I can say is that the headlights were dim.

Michael E. 
Rating:
5.0

Over all it was an excellent service. The owner was very professional.

Marcos E. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
No reviews have been submitted for this location.

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