Customer Reviews for Cox Muffler
(U-Haul Neighborhood Dealer)

388 reviews

1006 S Timberland Dr   Lufkin, TX 75901

(936) 634-9323

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 634-9323

1006 S Timberland Dr
Lufkin, TX 75901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Lashonda P. 
Rating:
5.0

Cox Muffler is my Lufkin location of choice.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Lozenia R. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Nothing. Everything was easy. The location had awesome customer service.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Shenequa C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Valeria G. 
Rating:
5.0

Customer did not leave a comment.

Glenn Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Cerman J. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

blanca H. 
Rating:
5.0

Customer did not leave a comment.

Allen E. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

Georgina R. 
Rating:
5.0

nothing they are fast and great

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Kim I. 
Rating:
5.0

Quick, easy, painless

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
1.0

They did not give me the furniture blankets I asked for(2 dozen), so I had to break the seal and use only the 6 that were in the truck that I'm sure I was charged for. There was still mud in the back of the trailer when I picked it up, but the picture upload wouldn't work so if I wanted the truck I had to click clean and move on. I tried to do 24/7 pick up, and mentioned there was no dolly. Then the guy basically chastised me and tried to make me feel like an idiot for choosing the 24/7 option and not walking in after they open. (Pretty sure you shouldn't advertise a feature as easy and convenient while proceeding to make the customer feel stupid for trying to use it. At no point in the online check in process did it tell me “now go inside and beg for your stuff.” I thought the blankets in the truck were all 24 that I ordered, not just an extra 6 to bust into if I needed. So I guess I would have gone in and begged for the blankets too if I knew I needed to. The guy just handed me a key. He didn't review any extra equipment I requested and only talked down to me when I asked where it was. 0/10 Do not recommend

John W. 
Rating:
5.0

Customer did not leave a comment.

Lorin S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

great experience!! Very helpful!!

conner W. 
Rating:
5.0

The service was excellent. This is a business that cares about their customers. Great working with them and I look forward to doing so again!

Cynthia D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very friendly and professional!

Jeffrey C. 
Rating:
5.0

Friendly and helpful. Thank you!

Logan S. 
Rating:
5.0

I dropped off the truck during closed hours so I can't really rate Cox muffler.

Jimmie L. 
Rating:
5.0

I originally reserved the trailer at Almands Mini Storage in Lufking tx. when I arrived they are no longer renting at that location. why does the system take a reservation for a closed vendor?. they sent me somewhere else, that was an inconvenience that shouldn't happen.

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

Great provider.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Roman C. 
Rating:
4.0

Nice convenient location. Everyone that worked there was helpful.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

delores N. 
Rating:
4.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Thank for the great service.

orasa B. 
Rating:
5.0

Everything was perfect. The guys and this location were very helpful. This is one place I would recommend and also return to.

LaQuinda R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Nothing..they're already awesome!

Tonja G. 
Rating:
4.0

Customer did not leave a comment.

conseta R. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
4.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Customer did not leave a comment.

CARROL B. 
Rating:
5.0

Customer did not leave a comment.

esther T. 
Rating:
3.0

Return time was inaccurate by an hour I dropped it off at 120 pm not 230pm

Earl T. 
Rating:
5.0

The guys at Cox Muffler, Lufkin are the best!

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
3.0

Customer did not leave a comment.

Kynteryn M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Everything went smooth to checking in and attaching the trailer. Best U haul place to use in Lufkin

Eric M. 
Rating:
5.0

Quick and easy service highly recommended

Randy S. 
Rating:
5.0

Excellent experience, only thing I can say is that the headlights were dim.

Michael E. 
Rating:
5.0

Over all it was an excellent service. The owner was very professional.

Marcos E. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
1.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

LaNya M. 
Rating:
5.0

I have rented from this location several times and I am always treated with respect and professional service

doug E. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Honor customers request and quote you gave client do not over charge customer .make adjustment to charges if not correct .return client money if unsatisfactory service .Be honest.Be sensitive to inconvenience location cause customer who isn't near in distance to another specific locations. Equipment like pickup trucks should be made available at all centers.Lastly solve resolutions fairly.

Melody B. 
Rating:
5.0

The staff was very friendly and explained everything to me.

Samuel E. 
Rating:
5.0

Great Service!

Tom S. 
Rating:
3.0

It would help if the staff didn't seem to bothered by the fact that a customer was there

al S. 
Rating:
1.0

When I went,the keys weren't in the lock box.i got the run around trying to get another truck. I was given a truck way larger than what i needed so i ended up not using the truck at all. Yet i was still charged for it because i couldnt change the reservation date.

kenneth C. 
Rating:
4.0

truck was clean, fueled and ran well.

Lenox B. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

teacy D. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

Cory was extremely helpful & provided great customer service. He listened to my situation & made suggestions for the best way to transport my items.

deborah I. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Everything went as expected!

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Excellent customer service at this location!

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
3.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

Theron B. 
Rating:
4.0

Customer did not leave a comment.

Britoshjoni D. 
Rating:
5.0

They always take care of their customers.

Drew K B. 
Rating:
5.0

great customer service

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Earleen A. 
No reviews have been submitted for this location.

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