Customer Reviews for Coyote Lakes Cool Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coyote Lakes Cool Storage

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DARRYL EARL W.
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I would highly recommend Coyote Lakes Cool Storage to anyone looking for storage space! Kaylin and her staff were personable, professional, and was quite a pleasure to work with! Thanks guys!

DEBRA F.
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JAMES F.
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CARLA B.
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Unfortunately there's no place to add my opinion about the first part of our experience with U-Haul. I reserved a 26 foot truck a month in advance. Two days before we were set to pick it up the store at I17 and Dunlap called and said they wouldn't have a truck available after all. We were directed to 35th Ave and Cactus to pick one up. When we got there it was a lock and key place and they didn't have a truck for us either. We were consistently told that your company can't determine when a truck will be returned. We ended up with a 20 ft truck which wasn't large enough for our entire move and we ended up having to spend more money. Fortunately the Surprise office and the Mesa office were absolutely wonderful, so you have been redeemed.

JANICE M.
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THOMAS H.
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FAIRES ALAN B.
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Roxanne D.
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Scott B.
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Ez online check out and return! Awesome!

ARTHUR D.
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Eilleen V.
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SONSEEAHRAY T.
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Ira R.
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All was exceptional , plus being only 3 miles from home

Quentin C.
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LESTER O.
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Great service from both of the people I dealt with at this location.

Allan F.
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The representative was very helpful and pleasant. These are tough times and she went out of her way to get my rental truck ready. I recommend this place for any rental needs.

Curtis T.
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Customer did not leave a comment.

Bradley F.
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CALIN IS SO VERY HEALTHY , POLITE , HONEST ABOUT THE FEES AND ANSWERS ALL QUESTIONS , ALWAYS HAVE BEEN ABLE TO FIND THE RIGHT TRUCK FOR OUR NEEDS,

Gennifer M.
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Perfect Experience. The staff was wonderful, everything was seamless.

DAWN G.
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Great service.

Eric L.
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Customer did not leave a comment.

Theresa B.
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JIMMY W.
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clean the cab and remove debris left by previous customer. wheels seals leaking, cause for concern by customer. windshield dirty with dried bugs and whatever. hatd to see at night. used windshield water & wipers, just smeared the bugs, made it more difficult to see out. not the best experience.

DANIEL S.
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Jeffrey M.
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JEANEEN MARIE L.
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Loved that they knew who I was without me telling them, they saw the number in the truck as we parked it! Great m, quick service!

Gloria A.
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Paul M.
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I cant think of a thing.

Paul M.
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Everything was perfect. Kailyn is terrific! Couldn't be happier

BRADLEY F.
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we where treated wonderful by kylan she always had time for , she always had a truck for us when we needed , great place to rent a truck

Jason F.
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Timothy P.
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Michael H.
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Wouldn't change a thing

Flordeliza W.
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Thisnisnour families second time renting with Cailyn this month. She is awesome and efficient. Super wuick process, in and out within 10 mins each time, maybe less. Vehicles bith tines were new with low miles and tons of HP to pull our 4BR house's belongings. Definitely recommend Coyote!

JODY H.
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Awesome customer service at pick up and drop off.

FLORDELIZA W.
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Caitlyn was amazing and easy to deal with. She made an agonizing moving experience much more pleasant. Pls give her a nice raise ... ! The truck was bew with only 1500 miles and pwrfirmed hetter than our 2019 Ford!!

Tony A.
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No improvement needed. We have used another UHAUL in Surprise and have not had good experiences so my brother recommended this location. No long line and I was able to use mobile app to pickup and return. This was the smoothest and easiest UHAUL experience. I will only use this location in the future!

David D.
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Cute office girl.

BRENDA V.
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Cleaning out truck my son opened glovebox found fentanyl paraphernalia and and actual pill. When I called to address this issue. The person I spoke to really just basically brushed off like if was something common. Unbelievable, not acceptable by no means ill never use uhaul again .

KATHLEEN D.
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Customer did not leave a comment.

JEROME S.
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Caylin Miller was very professional and friendly. Great asset to your company.

Mary A.
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Very friendly and helpful.

BRADLEY F.
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Patricia W.
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Randy F.
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This was a great experience. The people were very nice and friendly.

Gloria M.
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Customer did not leave a comment.

Russell C.
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Caylan was GREAT to work with. Storage unit was a good deal and was clean and convientent. Will rent here again

Robert C.
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The inside of truck was full of dirt. I had to sweep it out so I wouldn't get charged for a dirty trailer.

linda M.
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Superior customer service. Went out of her way to take care of us. Five stars

phillip P.
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Customer did not leave a comment.

Sam O.
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The computer was not working...we were late for our next appointment because of it. The desk person didn't check the fuel gage nor the mileage so both were incorrect and she tried to overcharge us a great deal of monies...thankfully the manager believed us and because of that and the great inconvenience we were caused, the next day she fixed the overages and charged us the correct amount. The whole ordeal was very frustrating and difficult as my wife is ill and a stroke person, making it that much more difficult on her...we normally don't complain but this was yuck...again,the manager did everything she could at all times to get us going, and then the next day to correct the mistakes so thank you, Caitlin?? Not sure name is spelled right, sorry, but thank you again!!

ROBERT H.
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The attendant informed us that the check-in system always messes up during the first session of the day. That was us. And true to her warning, it did. Thankfully we only had to re-enter the payment card twice in order to process the paperwork. Mileage on the paperwork did not match the truck odometer, thankfully in our favor. So when we returned the vehicle it was less than our starting mileage according to the contract. In the end, we paid a fair price and the truck performed well. The attendant was courteous and pleasant, but the facility needs an upgrade for their computer system.

Jeffrey B.
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Don't charge me for furniture pads when I didn't use them and returned them unopened.

robert P.
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very courteus

Tracy W.
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Customer did not leave a comment.

Rachel K.
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Kevin W.
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Best location and service. Caylin is a great communicator and manager of this location.

Kevin W.
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Caylin is the best customer service rep/staff at this location, knows her product and service is excellent.

Bryce B.
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Employee on duty did an excellent job helping multiple customers at the same time when checking out and provided friendly service at check in. Van used was almost new vehcile and worked to perfection

Michael E.
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Super fast and easy process. The two ladies I worked with were very helpful and friendly. I'll definitely recommend you guys, and rent from you again. Thanks!

Lyle T.
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TOM B.
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Dana K.
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Lyle T.
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Kevin W.
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Great service at this location. Very pleased with the staff, they are very helpful and greet you with a friendly smile every time you walk into the facility. Equipment was excellent as well.

Lyle T.
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Gary H.
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lisa L.
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Susan B.
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they answered my questions quickly and made me feel confident in the truck return.

terrence W.
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Paul S.
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Everything was great!!

william W.
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Kevin W.
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Awesome location, and best of all awesome service from the staff.

Gary H.
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Ashley B.
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Better training

Randy D.
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Michael E.
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Could have done without the crackhead that drove by and stared us down, blocking the truck. Apparently not a great part of town.

Glen W.
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The staff at the location that I rented from was prompt, courteous and very friendly. It was an enjoyable experience.

Brandon C.
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Customer did not leave a comment.

Kevin W.
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Always the best location and facility for excellent service.

Johnny C.
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Customer did not leave a comment.

Margaret D.
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Kevin W.
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Great Staff, always welcomed, easy access to vehicle, easy exit and return.

Kelsey L.
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Customer did not leave a comment.

Anton I.
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Diana over at the Coyote Lake location in Surprise Az was one of the best customer service reps I've ever worked with. She earned my business and also my referral. From start to finish she was committed to ensure that I received the best possible experience and it was a pleasure working with her.

Melissa G.
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Kaylynn was great to work with. We used the 24/7 mobile pick up option and I loved it. Everything was really smooth from pick up to drop off. We'll be using this location again for our U-Haul needs.

Keith K.
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Customer did not leave a comment.

Kevin W.
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Service was awesome, truck ready when I showed to pick it up, check out and check in within seconds, great service. Coyote Cool Storage, Surprise, AZ

gloria K.
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Rental of UHaul was excellent from beginning to end.

Kevin W.
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Very Friendly, in and out very quickly, great location, best staff. Thank you for great service.

Ernest D.
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Everything was perfect

linda K.
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Get a twin of Ms. Miller. She provided the best customer service I have had in. a very long time.

Kevin W.
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The staff at this location is awesome. They had the truck ready for me prior to arriving. All I had to do is check in and go. Great service.

Julie D.
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Robert C.
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Larry G.
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Jeff N.
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William N.
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RITA P.
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kevin W.
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Great service at this location, awesome staff

No reviews have been submitted for this location.

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