Customer Reviews for Crain Equipment
(U-Haul Neighborhood Dealer)

81 reviews

8610 Hwy 49 N   Brookland, AR 72417

(870) 972-4604

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 972-4604

8610 Hwy 49 N
Brookland, AR 72417

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICKEY L. 
Rating:
4.0

N/A

Edgar M. 
Rating:
1.0

I was guaranteed a rental for Thursday at 8 am for a rate of $440 for 700 miles with the first several hundred included in the $29.99 rate. On the day of pick up someone canceled our order even tho we needed it. The story gave us my truck and told me that we would get it for the same price as we were quoted on the quoted on the phone. Today they charged us $400 extra dollars and tried to tell me they couldn't do anything about it.

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

Roy O. 
Rating:
5.0

Customer did not leave a comment.

Libby M. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Great service will be using the location I got the uhaul again

christopher W. 
Rating:
4.0

Everything went great! Renting a trailer is the only way to go, and very reasonably priced.

Mike A. 
Rating:
5.0

Best UHaul dealership I've ever dealt with! Very friendly and super helpful! I won't go anywhere else!!!

Rick E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

clean Inside of cab

Taya L. 
Rating:
2.0

Customer did not leave a comment.

CASEy S. 
Rating:
3.0

The unit needed to be swept out.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

They were super helpful with getting the trailer hooked up and setup on a very nasty and cold day! Thanks!!

kody M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

I was charged multiple times for a product because of the receiving locations error. The problem has been fixed but by multiple calls by me. I do not have the time nor do I get paid for correcting Uhauls mistakes. Very dissatisfied with poor service. Had I not noticed the mistake I would've been charged an additional $280.

Nathan H. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Great service!

TERESA H. 
Rating:
1.0

Customer did not leave a comment.

ERIK S. 
Rating:
4.0

Customer did not leave a comment.

brian W. 
Rating:
1.0

the truck was a harazard and nothing of yet was done about it so yes i am still pissed off i did do a phone complaint

gilbert S. 
Rating:
1.0

We were charged for extra mileage, but not refunded for over filling fuel in truck. That's shady business and a bad practice. I feel that Crain Equipment should approach your employer to ensure this does not happen again, considering this reflects your business negatively.

clare W. 
Rating:
4.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

rhonda W. 
Rating:
5.0

trailer ready and staff assisted me with hook up. very professional.

ray H. 
Rating:
5.0

Great service, great people!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

MISAEL J. 
Rating:
3.0

Yes, but they need a much better drop off location.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

SHAMIKA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

It was great doing business with this location!

Bruce L. 
Rating:
4.0

Easy in and out, convenient.

james L. 
Rating:
5.0

Customer did not leave a comment.

JO H. 
Rating:
3.0

Customer did not leave a comment.

joey B. 
Rating:
4.0

Customer did not leave a comment.

Aaron T. 
Rating:
4.0

Customer did not leave a comment.

KARA J. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Crain Equipment was very nice and helpful. I highly recommend.

Billy I. 
Rating:
4.0

Customer did not leave a comment.

ShinHan W. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

The Reason for the equipment was rated no was the tiedown strap wasn't useable, but it was quickly replaced and we were on our way with very little delay. We were very pleased with the service.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY S. 
Rating:
2.0

I was notified on short notice about this drop off location. It was difficult to find and was not open so I had to keep making calls in order to a uhaul representative in order to find it.

KORI R. 
Rating:
4.0

The lady spent a lot of time to help me find a truck and although it took 2 hours to find something she was very nice and helpful.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

SHELLBIE M. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
2.0

Customer did not leave a comment.

NORMAN S. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

georgia S. 
Rating:
5.0

The customer service was as good as any I have ever experienced, excellent communication, and things were done as expected.

JOHN W. 
Rating:
4.0

My rental point was not my pick up point, but about 10 miles further. I was NOT notified by reservations and this created a schedule issue. Both the locations, Jonesboro and Brookland, we're professional and apologic

LARRY C. 
Rating:
5.0

Excellent customer service!

KRISTIN R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

This transaction could not have been better. Excellent people to work with. Thank you for the pleasant experience.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

charlotte D. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Delbert B. 
Rating:
5.0

Customer did not leave a comment.

RANDY K. 
Rating:
5.0

The people were very pleasant. Access was easy & has 24 hr drop off.

edwin C. 
Rating:
5.0

Customer did not leave a comment.

RICK W. 
Rating:
5.0

Excellent!! Very friendly and worked with us to pick it up!!

TIM T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
3.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

The lady that rented the U Haul to me was very nice and helpful, She even called on my moving day to see if everything was going well. Very nice lady.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

Would recommend extra care in having the equipment clean. The windshield was dirty and a window had been left part way down and it had rained into the equipment on the passengers seat. In addition the selected location that I had selected for pickup was much closer to my locational needs than the final pick up. Not sure why the need to move this.

RANDOLPH S. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA L. 
Rating:
4.0

Customer did not leave a comment.

janet C. 
Rating:
3.0

Make sure the employees know how to work the trailers. It took two hours to pick up the trailer because the trailer lights wouldn't work.

BILLY M. 
Rating:
4.0

Nothing the trailer rental couldn't have went smoother

No reviews have been submitted for this location.

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