Thank you for teaching me and helping me! You will never know how much your customer service and patience meant to me!
Shana Lundwall
Customer Reviews for Creative Choices
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at Creative Choices was very helpful and a pleasure to rent from!
MIchael PayantVery friendly staff at both locations.
brian emmrichGreat service.
Ana AvellaVery friendly and had everything ready
roberta DarlingI moved 2 hours away. I reserved a 26 ft truck to be picked up in my town. I got a phone call two day before pick up that I had to drive 30 min to pick up the closest available truck. Then, the next day, I got called saying that I now had to drive 45 min to pick up the closest available truck. The dealer in my town was nice enough to get the truck and bring it to our location. I went in and paid for 6 days. Picking up Tuesday and dropping off the following Monday. I recieved no paperwork or specific instructions. I took the truck home, I packed it, Saturday morning we left. We got to our new house and started unpacking. We got done Monday afternoon and took the truck back at 445pm. As I went through the return process I was charged an extra 116.00! The dealer didn't put in the correct return day and did not relay that I had to return the truck at pick up time, so I was charged 2 extra days plus an extra insurance coverage. I called the 1-800 number and talked to a representative. She helped me understand why that happened. Still not right, but I understood why. She told me she wrote down notes and if there was a problem someone would call. I checked my bank account and there was an 11.25 charge from u-haul for a fuel charge. I picked up the truck at a half a tank. I dropped off the truck at just under 3/4 tank. My entire experience was unacceptable. I was lied to and overcharged, and then accused of and charged for fuel that in actuality, I left more than what I was supposed to. I am several disappointed.
Colleen KloskeThe woman who runs it is outstanding! She is one of the nicest people to work with. Very respectful and a real sweetheart
donna beecherThe People a this location are the best..
debra lindemannI was in the parking lot waiting for online rental to go thru. Racist area! People kept pulling up checking to see if I was stealing
Monique WilliamsMy sales lady was incredible period she went above and beyond period Period
Ashley GundrumFriendly and efficient
John RintamakiNothing I can think of. A top notch dealer for U-Haul. Don't loose them, you can't afford it.
Tom KrautkramerThis is one of the best places to rent a uhaul. Extremely knowledgeable, friendly and helpful.
Cheryl LiporiThe website is super glitchy. I put in the addresses ill be going to and it COMPLETELY put the wrong miles and tried to get me to pay HUNDREDS more. Very disappointed in the quality of the website and it seriously needs to get fixed. I didnt get a U-Haul in the town i was moving from because of the website said it would cost almost 300 because of the incorrect expected travel mileage, and still tried charging me that after going through another U-Haul service. A professional had to go in and modify to put in the correct distance. The Antigo U-Haul owner was great though, only bad thing was the online website stuff.
Alicia MelicharFriendly, helpful, knowledgeable and super fast.
Sheryl LiporiWonderful, helpful staff
Kandice MosherEverything was great. People were friendly and very helpful. Pick-up and return were quick and easy.
BRIAN BLINKI got charged for an extra day when it said I had it until noon on Monday. I returned it and put the key in the dropbox on Sunday evening. But otherwise the drop off area was easily accessible and the dropoff was easy
Stefanie NicholsonEverything was so enjoyable, and I shared the experience with my wife and friends. The owner made it very enjoyable for us and entertaining.
Doug TheisenThis was a good experience. Wound up renting a small trailer for last items of a move. Price was better than the gas I’d have spent using my cargo trailer. Pick up and drop off were very convenient, and the people were friendly at both locations. Trailer towed very well even in higher cross winds on highway.
lisa henslinBest U-Haul I've ever driven. Friendly and good conversation. A+
Jeremy SimmonsLori was a God-send in helping us through a difficult situation. I highly recommend her and her craft store is amazing too!
Tracy RichterOnce again they did not want to give me a cash refund when I pay cash for my deposits. And had attitude.
Danny UranExcellent experience
Michael LawtonExcellent customer service
Russ BachmanJust continue the same way .Lori did a fantastic job. i am well pleased. Ron Mach
Ronald MachEasily accessible
John NeddenI returned the truck Suday after hours and used the key drop box. They did call the next day to let me know that the return was processed, and everything checked out. So very good follow-up.
Brian BlinkNeed to fix the exhaust on the truck that we had
Jeff PaisterNot speak ill of other people.
KELLEN LEWISThe lady was too lazy to take the trailer off my SUV and I had to do it myself. This location is very disorganized . Location was pretty much down a deadend street in the woods, with no clear signs about where to drop off rentals.
William WissbroeckerWe did have an issue with the first truck but Lori handled it very quickly and got us great truck a we were back on the road in no time
John SchmidtShe was very very helpful and accommodating Thanks again Marilyn Dedrick
Marilyn Dedrick