Staff was informative and helpful.
Erin W.
Customer Reviews for Creekwood Pizza & Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car was dirty inside and out, check engine light was on and we sent pictures to customer service. The contract stated that the gas was full but i told the attendant and showed her the picture she told me that she will leave a note ! i demanded that my contract be amended but she really didn't care. later we got a call from a guy named Suliman who identified himself as the area manager who really just made excuses on why the truck was in that shape instead of doing the right thing which is to compensate your customer for the genuine inconvenience.
Ebram I.Be awre going to this location, owner of this pizza store is crooked and will charge you extra by finding any way. I got my vehicle quarter tank which I told owner right away and his response bring at same level. I was late and got call from girl that we will charge you extra $50 which is totally incorrect. I picked up rental Van for first time from this location, I thought 4 hours good enough and I was late about an hour so this location owner cleverly charge me for two days including insurance. I though I was late so I put $15 extra Gass and fill the tank, when I returned my van found insurance extra charge right away and owner response was call customer service, which I called today and I found out that I was charge for days when I returned on same day. Don't trust the owner or cashier on this location at all.
Numan J.happened submitted to another agency, but not submitted, and called to correct it, hope never happen again, and access simplely.
Abraham J.To be honest I was a little concerned about a “community†pick up and drop off location. However the process was remarkably smooth and efficient. The charges were all very clear (including the specific mention of not dropping off the rental later than indicated - $250 charge from UHaul of that happens!). I would definitely rent from UHaul again and would definitely do so from this location.
Andrew S.Frustrating and disappointing experience to say the least!!! Set up rental for 24/7 pickup and couldn't at this location. Wasted my time in the morning when I attended before the location opened to get the truck as I was directed by the uhaul site and was unable to access the truck. Ordered a dolly and found out they do not have any on site. At no time during the rental process was I informed of this. Found out when I had to RETURN to get the truck AFTER the store opened. Unacceptable and terrible communication by Uhaul in regards to this. As for the store itself…the worker on site, who I believe was the owner, had issues trying to complete the rental, had no idea how to work through the uhaul site to complete the process and at one point I was unsure I would even be able to get the keys as he was completely confused and frustrated. Nice enough man, but poorly trained on the system. ALL the preregistration documentation I completed for the purpose of having an expedited process to pick up the truck was for not. Everything had to be done again on site…multiple times (I.e. photo of DL). The entire process was hugely disappointing and frustrating. Not a process that bodes well for Uhaul. Prior to leaving I asked about our next rental we have set up for July 02 for a 20' moving truck and he indicated they do NOT carry those trucks on site. Why would Uhaul allow someone to rent a vehicle to pick up at a location knowing they wouldn't be able to??!! That's asinine! I have since moved my pickup location only by happenstance and because I had such a horrible experience with a truck pickup. Unfortunately Uhaul is one of the few rental, if the only, that provides inexpensive options and the option for a one way trip so they seem to be able to provide a horrible experience and get away with it. Shame on Uhaul.
Nicole C.The vehicle was not typical rental car clean- had lots of bugs on grill and windshield. Floors had light dirt and in bed of truck. Fuel level was not full and is hard to refill to the partial % it is at. I ended up over filling based on my estimated fuel use for km driven. It should be filled/ topped up so that when you are done you go to a fuel station and top it back up to full. Rental paperwork was not in order even thou I did this prior to the rental including scanning my DL and entering my CC info. This all had to be redone wasting time for me and the rental agent. The rental agent was good as he got me on my way as best he could following the Uhaul procedures. He also fixed an overcharge for the $15 damage insurance that was showing up 2X on the same rental.
Paul P.I booked a dolly and wasn't provided it on the rental day. I wasn't informed about the unavailability and the guy at the convenience store was definitely not trained properly. It took me about an hour to actually start driving because the online check in wait time was long and the guy inside was trying to start a new rental and had no idea what the 'get the key' screen on my phone means. The truck was clean but that was the only thing I liked about using your service.
Byung Woo L.Took to long to check out. Women didn't know what to do.
Tom G.