Customer Reviews for Cross Properties
(U-Haul Neighborhood Dealer)

241 reviews

161 Park St   Orono, ME 04473

(207) 866-0253

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/26/2022: Closed

Services at this Location:

Contact Us

(207) 866-0253

161 Park St
Orono, ME 04473

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Crack in windshield. So much bug guts on windshield didn't notice crack. Wipers did not work well Very difficult picking up truck online. Took 30 minutes

John D. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

I had a great experience utilizing this storage location. Staff were helpful and quick to respond to questions. The ONLY reason I did not renew my contract was b/c I am no longer in need.

Suzanne S.  |  Overall Experience 
Rating:
5.0

The reservation system at this location was very slow and had trouble loading. But other than that everyone was extremely helpful and accommodating.

Dimitrje H. 
Rating:
5.0

My unit had poor construction that resulted in water damage to some of my things. Unfortunately my contract holds the facility not liable for any water damage, so despite this being their fault I had to eat the cost. My unit was also frequently accessed by mice, even when there wasn't any food in it, and they damaged some of my stuff as well. For these reasons I wouldn't recommend anyone store anything here that could easily be damaged, since I experienced so much damage to my things

Benjamin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Taylor T.  |  Overall Experience 
Rating:
5.0

Excellent

JANE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Somayeh K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAYMIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R.  |  Overall Experience 
Rating:
5.0

Affordable rates. Easy to load and unload storage bin.

Janmarie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Griffin S.  |  Overall Experience 
Rating:
5.0

Thank you for such an easy process to store my daughters belongings for the summer months. Very nice people to speak with and answering any questions I had. Definitely would use and refer to others.

Wendy B.  |  Overall Experience 
Rating:
5.0

I got out of work at 4:30 the placed closed at 4pm. I did like using the storage shed I would highly recommend them

Joseph L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Mike F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erika F. 
Rating:
5.0

Thank you for a year of convenience for storage. It was worth the affordable monthly fee and the staff from first day of use to last day were friendly and very informative. I would highly recommend this facility.

Michele C.  |  Overall Experience 
Rating:
5.0

I had a great service and would use them again. v

Cynthia H.  |  Overall Experience 
Rating:
5.0

Hi; I really appreciated your facility and how convenient it has been to me and my family over the past 20 years. This was my third time renting from you. The pricing and access hours are good. Thank you for letting me stay past closing when I cleaned out my locker. I so appreciated the hand truck and the pallet jack usage. The only constructive criticism is that the lighting could be better than the minimum it is. I have heard this from other tenants. Might I suggest some motion-detecting and brighter/more light bulbs down each aisle? Thanks again for existing, Eric Berntson

ERIC B.  |  Overall Experience 
Rating:
5.0

Truck does not run right.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall E.  |  Overall Experience 
Rating:
1.0

When i went to pick up the Uhaul it would not start. The battery was dead. Had to call road side assistance and waited forty minutes . pick up was at 10am but didnt actually get the truck until 11am. Return time was still at 10am the following day. The truck was a piece of crap, the truck needed a front end alignment bad. I would not recommend this location .

Corey B. 
Rating:
2.0

This was not the agreed location to pick up the truck. We had to drive 50 miles to pick up the vehicle. Then they added an extra day charge and told us we would be credited for that once we delivered the truck early. This did not happen. In addition we were asked to drop off in Saco which was not the location we chose for a discount. However this took us over by a few miles which we were then charged for!?!?

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Atik F. 
Rating:
4.0

Nice people's

ISSAC S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Very helpful.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

I wish the truck was filled with gas versus just half a tank. It's difficult to fill a rank to half when returning it

RUTH L. 
Rating:
1.0

I arrived at 255pm to pickup my rental truck and there was a sign on the door saying we'll return at 3pm. I guess it was an ice cream trip for both employees as I returned they had their dairy queen dishes. I returned the truck approximately 1230 pm he next day when it was due at 315 pm. I was erroneously charged over $9 for fuel. Nobody came out to inspected the fuel gauge and as far as I'm concerned it was in the appropriate area of the gauge as to where I was told it needed to be when I returned it. Approximately 3 hours later I received my final bill with an appalling $9 fuel charge. I assumed since no came out to look over the vehicle with me I was all set with the amount of fuel I left the vehicle with, how do I know what happened to the fuel level from when I dropped it off until when i got my bill? When i use Budget or another competitor next time I'll be sure to make sure someone goes over the fuel level and the vehicle condition before I leave as I dont want to be falsely charge for fuel or vehicle damages I didn't use or do. So what can you do for the next customer I don't care. For me you can reimburse me my $9 fuel surcharge.

Sarah H. 
Rating:
2.0

We didn't even get the UHaul in time, because there was nobody in the office. We ended up with much less time with the truck than scheduled.

Kelley H. 
Rating:
5.0

faster and better app. it took forever and we wasted almost an hour just trying to get it to work

Allysa P. 
Rating:
5.0

Customer did not leave a comment.

Alicia A. 
Rating:
5.0

I was rented a 15' truck that only had 1/4 of a tank of gas in it. I needed to go 45 miles round trip so had to estimate how much gas to put in it before I could go. 1) It was pretty inconvenient to have to get gas first. And 2) It's hard to estimate how much gas to put in it if it wasn't full to begin with. I'm sure I left a couple of gallons more than was in it when I took the truck. And yet, I would be charged $3.75 a gallon if I left less in it? If the last person was charged that much, why wasn't it full for me??? I find this to be awfully rude of UHaul to rent truck that aren't full. The staff was fine. The truck was otherwise fine. The gas issue was frustrating and offensive.

Lance C. 
Rating:
3.0

I received the truck and found out late that the windshield had a crack in it. This was not listed in the rental agreement or shown in the photo's of the unit. I followed the initial inspection procedures and the crack was not visible at night. Customer service was great pickup was easy.

Cameron T. 
Rating:
3.0

The on line pick up process was a pain. We had to go over to the Stillwater Ave location and have the employee help us because we stayed on hold for over 30 minutes. Once she helped us, though, we were able to access the lock box and be on our way.

Daniel C. 
Rating:
5.0

Everything was excellent—no improvements needed!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

No smoking truck. And easier computer program for girl rental

CATHERINE B. 
Rating:
3.0

Have it be a manned operation. It is a self serve drop off.

lance O. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
3.0

I was surprised to find that my reservation included outdoor parking. It was not clear on the website that it would be a parking spot in an unsecured lot. The description said 10x15x10. secure space?

Nancy C.  |  Reservation 
Rating:
4.0

The staff was very friendly and accommodating, the storage units were very clean. The only negative is that the stairs to the second floor are steep and narrow. Upper small units are hard to reach.

Anna S.  |  Reservation 
Rating:
5.0

Really nice place, everyone was friendly and the storage unit was clean.

Emma L.  |  Reservation 
Rating:
4.0

There were bugs in the unit when I checked my things but they may have come in on the tires I stored. When I had some confusion about booking a U-Haul truck to move, I was met by some annoyance from

Ronda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

service excellent. very happy

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

No issues with this location, when I received a phone call to complete my check-in the person was helpful and friendly.

Adam H. 
Rating:
3.0

None at the present time (Monday, November 19th, 2018).

John G.  |  Overall Experience 
Rating:
4.0

Thank you, a satisfied customer !

John G. 
Rating:
5.0

Getting the unit was very easy and the staff was very nice.

JAYMIE S.  |  Overall Experience 
Rating:
5.0

I always have appreciated the convenience of the location. Jessica at the office always helpful and very kind in trying to make all of my truck rentals easy for me. Thank you.

DEBRA S.  |  Overall Experience 
Rating:
3.0

The only problem I had was that the bolts were not removed from the U-box when they loaded it on the trailer for us to move it. I had to find a tool to remove them myself.

CAROL S.  |  Overall Experience 
Rating:
5.0

Helpful staff and frindly service.

Thomas t.  |  Overall Experience 
Rating:
5.0

It was not clear that I needed to account for all furniture pads or had to return them folded. My first box had no pads This was not a problem as I only had boxes to load, However, I was concerned that I might be charged for them. Happily, I was not. Overall a great experience and I will definitely recommend.

Thomas T. 
Rating:
5.0

Close and convenient to UMaine. Great place to store belongs, never have problems accessing our storage locker, well maintained and I never have a problem getting hold of staff. I highly recommend it!

JOHN C.  |  Overall Experience 
Rating:
5.0

I live in Missouri, my son goes to U Maine. Needed a place to store a few of his things over the summer. This facility was very friendly and made the long distance deal easy.

Bill C.  |  Overall Experience 
Rating:
5.0

Everyone there was friendly and helpful.

Robert B.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Easy, simple check in and check out. Will definitely use again.

Lisa J.  |  Overall Experience 
Rating:
5.0

All went well with the storage and appreciate the flexibility with the one extra month. We did move out on Sunday officially

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Would definitely rent from again as we have in the past.

judy f.  |  Overall Experience 
Rating:
5.0

I really enjoyed using this storage place it went very smoothly and was fairly inexpensive for a college student.

Ivy T.  |  Overall Experience 
Rating:
5.0

The process was very smooth, I just gave them my identification and they led me to my storage unit right after, no hassle or wait. Great service.

Jasmine O.  |  Reservation 
Rating:
4.0

Mobile pick up was awful took over an hour

michael W. 
Rating:
4.0

We were pleased with your storage facility. Jessica was always very helpful and friendly.

Margaret E.  |  Overall Experience 
Rating:
5.0

The women in the office are always helpful, friendly and very thorough in explaining all my questions. I have continued to count on that office in particular because I know I can depend on great service every time. Thank you to the staff in Orono, Old Town U-Haul and Storage on Park St. In Orono, Maine.

Debra S. 
Rating:
5.0

Awesome.

Christopher D. 
Rating:
5.0

I am always going to Cross Prop. For my moving and storage needs. I believe the prices are the lowest and my storage is safe and secure. The ladies in the office are wonderful and helpful.

Debra S. 
Rating:
5.0

Very helpful and friendly staff. Very efficient. Best UHaul experience we have had to date. Thank you!

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Normand B. 
Rating:
5.0

Very friendly staff. Clean facility.

Privacy R.  |  First Impressions 
Rating:
5.0

My mirror was not oositi I nable so that could be improved

HARRY K. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Dale D. 
Rating:
4.0

The employee assisting me was very kind and efficient, despite there being a long line of people. Thank you!

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom V. 
Rating:
5.0

Customer did not leave a comment.

jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Darren L. 
Rating:
5.0

Great customer service!

DAVID M. 
Rating:
5.0

Great service here!!! Thank you.

Michael C. 
Rating:
5.0

Great location and excellent service. Jessica, the person who works there was very friendly and helpful.

Ella W. 
Rating:
3.0

Customer did not leave a comment.

Amber R. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The inside of the truck that I rented this morning smelled like vomit and dirt. I was very surprised about that. I have used equipment at the Stillwater facility and it was very clean and smelled new. It ran fine and very friendly people, I am very pleased with how they accommodated me at such short notice. I have a storage unit at the Orono facility(Park S.) I am very happy with. Cleaner vehicle would have made the little trip nicer. Thank you.

Debra S. 
Rating:
4.0

Very clean and people working at facility are very helpful

Privacy R.  |  First Impressions 
Rating:
1.0

1. Limited business hours, which made it difficult. Old Town has better hours. 2. Had to get them to accommodate me in order to have the auto transport/truck system hooked up by them, the professionals, instead of me reading their printout and attempting to do it myself, which they would have preferred. Really?? Kinda important that the hook up is done by someone who knows what they're doing. 3. The straps that go over the wheels came off as I travelled. Completely off. My tires were on top of them. No safety chain to hold the car to the rig. My car could have fallen off the flatbed, and it's a miracle it didn't. The 800 number never answers, so I called a relative to send an email (evidently their preferred method of communication) and got a response that way. The patronizing woman who "helped" me couldn't find the rest area I was at because I didn't have a mobile device with GPS so she could find me. I was denied road service for help getting the straps on & secured because I admitted to not inspecting the straps every 100 miles. BE SURE TO INSPECT WHEEL STRAPS EVERY TIME YOU STOP, or know enough to lie about it. Or you will be trying to find a trucker (in the rain, at night, at a remote rest area) to help you out. No one has ever told this detail to me, and I've rented this kind of set-up a few times in the past. My neighbor, who was with me, verified that the guy at the Uhaul in Orono never told me to inspect the straps. They kept coming loose, needing ratcheting every time I got gas. A gas station attendant who owns horses taught me how to ratchet the straps tight. God bless her. It may be more inconvenient, but I will be renting from Penske in the future. People would have been killed if my Subaru hadn't somehow, miraculously, stayed on the flatbed on the pot-holed interstates I travelled. 4. Don't count on Uhaul.

Cindy L. 
Rating:
4.0

Customer did not leave a comment.

PERCILLA M. 
Rating:
5.0

Customer did not leave a comment.

CATHALINA M. 
Rating:
4.0

would have been good to know that the storage units have no lighting

Privacy R.  |  First Impressions 
Rating:
1.0

Everything was excellent except the $6.95 charge. I was not notified of the charge and it came across as a scam or identity theft. I will avoid your services in the future.

Privacy R.  |  First Impressions 
Rating:
5.0

The service of the office staff was very helpful and friendly. I trust that my belongings will be safe in their facilities. Safe and convenient location.

Privacy R.  |  First Impressions 
Rating:
3.0

Theyoung lady at the desk was polite, professional, and processed everyone very efficiently.

Privacy R.  |  First Impressions 
Rating:
3.0

Staff had nice attitude, property was clean.

Privacy R.  |  First Impressions 
Rating:
3.0

We had to postpone the move until next week!

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
4.0

Dropped off truck on a Sunday after hours. Process was online and easy.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Ellen A. 
Rating:
3.0

have another customer rep available in case one becomes busy

HOWARD G. 
Rating:
4.0

Customer did not leave a comment.

KIRK B. 
Rating:
1.0

The truck practically had no drive the transmission was SO bad. The truck spent most of the "u hauling" actually struggling in first or second gear instead. Aside from the crappy vehicle, both staff members weren't exactly "up to par" the first one had maybe NO clue what she was doing and had to call around took us um TWO HOURS to rent a truck that wasn't in convenient at all and then we were promised not to be charged an extra day bc thanksgiving week Friday uhaul wasn't open well gee that's not really OUR fault now is it? No I'd say not so the girl swears up and down we can bring the truck back Saturday morning and then the not so pleasant employee on Saturday morning tried to charge us an extra day anyway being like "oh well I have to charge you..." Ok and calling us at 8:18 when the truck wasn't due back until "between nine and ten" which is what employee of the month number one initially told us she said "Saturday morning between nine and ten should be fine" then Saturday morning sunshine calls up at eight eighteen being snotty as hell "it's due back at nine I hope you're coming" um yes I'm coming I don't want this about to break down piece of crap... Over all bad and rotten attitude from one employee and total incompetence from the other AND a shitty gas guzzling tinder box of a truck. Not a favorable experience.

KATHRYN T. 
Rating:
5.0

Easy to reserve, and great customer service!

REBECCA H. 
Rating:
4.0

Customer did not leave a comment.

Kreg E. 
Rating:
3.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
3.0

Customer did not leave a comment.

Harris R. 
Rating:
5.0

It is nice for renting a truck from U-HAUL.

ZHILONG L. 
Rating:
3.0

Customer did not leave a comment.

MIKE A. 
Rating:
3.0

Customer did not leave a comment.

DEVIN G. 
Rating:
5.0

very clean,easy access,perfect for university of maine students as it is two minutes from the campus

Privacy R.  |  First Impressions 
Rating:
5.0

very clean,easy access,perfect for university of maine students to use over the summer.we have used it two years in a row and will go back

Privacy R.  |  First Impressions 
Rating:
5.0

I was so pleased with the friendliness of staff. There were dollies to help move boxes. Although, a big flat bed type like Cosco and BJ`s have would have been sweet! Well worth the rent!

Privacy R.  |  First Impressions 
Rating:
5.0

The staff was helpful and efficient and the storage unit was more than enough space.

Privacy R.  |  First Impressions 
Rating:
4.0

Would like longer access hours

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
3.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

Very handy pickup/drop off place for me as I work at UMO. The lady who worked the desk was very friendly and helpful. The cargo van I rented was clean and in great shape.

NANCY S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
3.0

The size truck I reserved several weeks ahead was not available and was given the next smaller truck with a discount on mileage. Luckily I only needed to make one trip with the smaller truck. My card was charged twice--for the reservation and then the actual rental. When I called the worker was polite and offered to refund me if it was still there in a few days; it was Monday and I had rented the truck for the weekend. Extremely friendly service overall.

GENEVIEVE T. 
Rating:
4.0

Customer did not leave a comment.

STAN T. 
Rating:
5.0

Customer did not leave a comment.

EUGENE P. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

She was awesome and helped a lot. She was one of the nicest people I have had the pleasure of working with. She made things easy and no hassle at all.

BRIDGET S. 
Rating:
5.0

Customer did not leave a comment.

ELAINNA B. 
Rating:
5.0

Cross properties in orono, ME was great. The truck was clean and the service was excellent. I would rent from them again

DALE L. 
Rating:
4.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK K. 
Rating:
5.0

excellent friendly service.facility is clean ,no dampness.room access is easy,facility is next to u of maine so its great for student stuff during the summer.would definetly recommend it.

Privacy R.  |  First Impressions 
Rating:
4.0

I honestly like this place. This is my second tone using the storage for the summer and it`s a reasonable price.

Privacy R.  |  First Impressions 
Rating:
2.0

hours are short unable to check in as reserved. Access to storage not available nights or weekends. Charge for storage up front. price was more than reserved. will not use uhaul for storage again.

Privacy R.  |  First Impressions 
Rating:
4.0

Maybe have a few more vehicles available

GILBERT C. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

DIANE B. 
Rating:
4.0

These folks were amazing and genuinely wanted to help. I was very please with the service I received.

RUSS L. 
Rating:
5.0

My understanding is that there is supposed to be a joint inspection by the owner and the renter. We did not do that. I would have been more comfortable if we had. My overall experience was excellent.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

CATHY C. 
Rating:
1.0

The staff at this location was difficult. We placed the request in July for this vehicle. We asked for a 17' received a 14'. Set up request for August 29 - Sept 3, was called and told to have it back on August 31 by 8a. When we gave them a copy of our original agreement they told us that there were too many requests and they couldn't let us keep the vehicle. They called later and I was told "well I hope you realize I had to make a customer very unhappy because of your needs." We were then told we had to take the truck back to Bangor we were not able to bring it back to this location. Over all this was a very poor experience and I will not use the services again.

ANNMARIE R. 
Rating:
3.0

Woman who spoke with me on the phone after I returned the truck was rude.

robin A. 
Rating:
4.0

Customer did not leave a comment.

Cross D. 
No reviews have been submitted for this location.

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