Customer Reviews for Crossroads Inn & Suites
(U-Haul Neighborhood Dealer)

263 reviews

3807 Houston Hwy   Victoria, TX 77901

(361) 541-5605

Location Hours

  • Mon-Sun: 8 am - 10:30 pm

Services at this Location:

Contact Us

(361) 541-5605

3807 Houston Hwy
Victoria, TX 77901

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 10:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service.

joseph T. 
Rating:
4.0

Customer did not leave a comment.

TERENCE G. 
Rating:
3.0

Spent two hours cleaning dog hair beyond imagination disinfecting with bleach multiple times cleaned the front of vehicle windshield mirrors and it goes on so a deep show of compensation would be greatly appreciated then the turbo seemed to have been getting stuck consuming more fuel throughout five day trip so also at my desired location were plenty of trucks and trailers was not sure as to why we were inconvenienced with other location on Navarro where our Storeage locker was !!!! Be waiting for response to this review in the form of compensation on total of contract….!!!!!

Dale Z. 
Rating:
5.0

Very courteous and super fast rental. I will be choosing this place for all my u haul rentals

jamal S. 
Rating:
5.0

Customer service was great!

CarmenLouis L. 
Rating:
5.0

👍👌doing good

Aavind P. 
Rating:
2.0

I was behind schedule an hour because I reserved for 7:30 to the Sam Houston location which was open, only for it to send reservation for 7:30 to a place that wasn't open and we had to wait. The whole point was to beat the heat. We were an hour behind. Then I get the vehicle that isn't completely full. I have pictures for proof. When I turned in I showed them the picture and how I filled it up all the way. Their response was I should have told them before I left so it's basically my fault. I would have been even more behind schedule if they had to go fill it up. This shouldn't be my responsibility and honestly I should get my gas money back.

Chelsea F. 
Rating:
5.0

I use UHaul for all my moving needs- I am So very pleased & the rental fee is very affordable for me and my family's needs.

Gracie M. 
Rating:
5.0

Steve, a manager on duty was very very helpful. He helped me a lot to hook up the trailer to my car.

purvi S. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

The uhaul was full of the stuff from a employee at the hotel, the man showed up to pick up the stuff from the uhaul claiming there was drugs in that uhaul the day before and he was looking under the hood for them . Did not feel comfortable that the employee came to my residence. Worst experience I've had with uhaul.. very unprofessional to let the employees drive around and use the truck for personal use.

Sabrina B. 
Rating:
5.0

Nothing I always rent from this location and it's always wonderful.

JOSHUA G. 
Rating:
1.0

Needed light adapter. None available. Man who connected the trailer did not put in the cotter pin. Made a turn coming home and trailer came off the receiver. Very dangerous!

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Nothing. The drop off went perfectly and was done in no time.

Jon F. 
Rating:
5.0

very personable people. very competent and got me the best options possible.

augustine P. 
Rating:
5.0

Nothing, these guys and gal were extremely helpful especially with loading my car on the trailer.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

ROGERS F. 
Rating:
2.0

Shady people walk around/live there

Alexis F. 
Rating:
4.0

Customer did not leave a comment.

ben S. 
Rating:
1.0

I was issued a 20 foot truck with a bad tire, the radials where exposed. This truck should of never left the store in that condition. Roadside assistance showed up 3 hours later after being on hold for 45 minutes with roadside assistance dispatcher. I'll be hard pressed to rent form uhaul again, i rather pay more at Ryder or Penske.

Scott C. 
Rating:
5.0

Kavita (sp?) Is an excellent customer service representative who is very friendly, helpful, and easy to work with!

STEVEN G G. 
Rating:
1.0

Customer did not leave a comment.

Joe R. 
Rating:
3.0

Actually clean the truck, had mud everywhere

HIEU N. 
Rating:
4.0

Trailer road well and tracked well.

John H. 
Rating:
5.0

Personally it was a great experience, no improvement needed.

Matthew G. 
Rating:
4.0

None

Aaron Z. 
Rating:
3.0

When our destination was in Dallas, Tx to drop off, we were given the address and then told at that address there was no room and had to drive up to another address. Very inconvenient.

YOUNG B. 
Rating:
5.0

Customer did not leave a comment.

BRISA V. 
Rating:
2.0

The rental smelt like a pack of cigarettes', there was some side discussion that started after I was at the counter that stop me from being helped. This delayed me leaving the pick up site and put me behind on my move.

Davis L. 
Rating:
5.0

You don't have improve anything excellent service that is all I can say.

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

JUZER R. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

chou hsih H. 
Rating:
1.0

More involvement with customer. NOBODY helped hook-up trailer nor did they offer. All they did was Handel your money. Could barely speak English. Would never go back, and plan on putting it in Social Media.

RONALD A. 
Rating:
5.0

Was very thorough. Outlined my options for additional day rental if needed.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

VLADIMAIR L. 
Rating:
5.0

Both interactions at pick up and drop off were pleasant! I

Angela T. 
Rating:
5.0

Customer did not leave a comment.

MELVIN P. 
Rating:
5.0

Customer did not leave a comment.

denton J. 
Rating:
5.0

N/A

Wallace W. 
Rating:
4.0

Customer did not leave a comment.

erin M. 
Rating:
1.0

I wish the location had a chart of what will fit in the trailer. I rented for nothing. I told the girl I was transporting a side by side ATV. She assured me it would fit. I made my 1.5 hr drive to pick up just to find out the trailer was too small. Then I drove another 1.5hr back to drop off. I was told I had to still pay for the 24hr rental. I am very mad that I have to pay for something not used due to the employee not having good knowledge of trailer.

Kimberly P. 
Rating:
5.0

The Victoria location is phenomenal.

Helen B. 
Rating:
1.0

It's hard to believe that I drove a truck for 160 plus miles in less than 24 hours. I don't understand how 2-30 miles round trip could have generated 160 plus miles on those short trips. I feel like I have been taken advantage of and I will tell people to NOT go to U-Haul for rentals. I feel stupid for trusting and not writing the mileage before and after and this is what I get **** without being kissed.

reyes S. 
Rating:
1.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Safety chain end links were bent and unable to be used as hooks. It was extremely hard to pass the chains through a standard hitch rings designed for safety chains. The manager was not very helpful, however, hi maintenance man was very capable and helpful.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Great place. Would go back.

Tanweer M. 
Rating:
5.0

Customer did not leave a comment.

Jeri W. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Worked real well for me.

tony F. 
Rating:
1.0

Too much of a problem with the rental process , company rules for doing business not worth being a customer..

CHAS B. 
Rating:
5.0

Nothing - keep up the good work.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

SURYA D. 
Rating:
4.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

I arranged for a15' box truck and when I went to pick it up they didn't have one so they upgraded me to a 26' which I don't think was a upgrade because the truck was a whole lot bigger than what I actually needed not to mention the amount of fuel this 26' box truck used they really didn't do me a favor by upgrading me to a much larger truck than I actually tried to get.

Herbert N. 
Rating:
5.0

This location was able to help me on changing my rental from a in-town use to a one way to better assist me due to my long working hours and location. They were able to provide me with a return location closer to me instead of me driving back far to drop off my rental. They over exceed customer help due to the fact that Uhaul customer service center and scheduling could not help me with and they kept transferring me from person to person because they could not help. That is why I recommend this location because they did way better than Uhaul customer help. Great people like this are well appreciated and the reason why people come back. I suggest that customer service should have better training to help out customers.

osvaldo C. 
Rating:
4.0

Customer did not leave a comment.

james F. 
Rating:
4.0

Customer did not leave a comment.

KATHELYN R. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
4.0

My reservation was for the store on Sam Houston. When I arrived there they didn't have a trailer for me. The manager there gave me some lame explanation about reservations not being at a certain location. He didn't know where the trailer was to be picked up at. He sent me to a storage facility that didn't even have trailers or trucks. Total run around! Not ever using that location again. Guy was to busy bragging to a customer how he is the number one seller in the area. How corporate is screwing him by not assigning him more units. Absolute unprofessional!!

James C. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

Customer did not leave a comment.

david G. 
Rating:
2.0

My online experience was not good. I only wanted the trailer for a day and I was required to rent it for 2 days. The pickup location was 3803 N Navarro and when I arrived to pick up the trailer I was told I was at the wrong location despite my reservation confirmation email. I was told someone was suppose to call me to confirm the pick up and this never occurred. I had to go to the Houston Highway location for pickup.The UHaul delivery guy was there and he completed my reservation. I kept the trailer for one day. I would really like to be refunded for the extra day.

Lynn B. 
Rating:
5.0

Easy access and plenty of room for pickup or delivery. Check out was friendly, fast and efficient.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

CHAS B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Tanya D. 
Rating:
1.0

Everything

Marques J. 
Rating:
4.0

Sweep out the trailer beforehand

William C. 
Rating:
4.0

Typical problems with doing the reservation online. Never got contacted about pickup location. Location that was on the confirmation was not this one. Went to first place then had to go here. This place does not have the blankets I also reserved. Had to go back to first place to get them.

William S. 
Rating:
3.0

Customer did not leave a comment.

Susan G. 
Rating:
3.0

Customer did not leave a comment.

Ahmed I. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
2.0

Employee carried on face time call while waiting on customer.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

foster G. 
Rating:
2.0

That's the second and last time I try to use the self check in. I take the pictures on my phone of my driver license and card yet I still need to give it to the worker there and it takes forever.

Pietro J. 
Rating:
5.0

Nothing but good things to say about Mr. Ruben - very friendly. Equipment worked great. Thanks.

Anthony H. 
Rating:
5.0

Very Helpful. Thank you.

Paige W. 
Rating:
5.0

This Crosswinds location was superb...great customer service, pleasant people both at time of pick up and drop off, quickly in and out at time of pick up and drop off. After my experience at the two prior locations in Victoria, TX, this experience was refreshing!! Well Done!! The UHaul location at Sam Houston was horrible; the UHaul location on Stockbauer lacked customer service. The booking and confirmation process on line and by telephone was mishandled. Sam Houston location receives zero stars (there is not enough room to note all my comments about that experience and the store's refusal to rent me a truck, for which I had a reservation and had waited over 30 minutes to receive while two employees helped one customer) and Stockbauer receives one star--as the face of UHaul you are always responsible, not "you have to call customer service; we do not have a truck for your reservation. I cannot do anything".

Kala D. 
Rating:
5.0

Customer did not leave a comment.

EULA L. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Yu-Li H. 
Rating:
2.0

The only issue was pick up trailer. I believe it was an issue with Uhauls computer system.

Jeffrey D. 
Rating:
5.0

Easy to rent the equipment here. Friendly front desk staff. Easy drop off when finished.

william D. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
5.0

Cruise control.

Cecil M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top