Customer Reviews for Crown Storage Gonzales
(U-Haul Neighborhood Dealer)

116 reviews

14125 Hwy 44   Gonzales, LA 70737

(225) 644-1737

Office Hours

  • Mon-Fri: 9:30 am–3:30 pm
  • Sat-Sun: 24 hours
Special Operating Hours
  • 7/23/2024: Closed

Services at this Location:

Contact Us

(225) 644-1737

14125 Hwy 44
Gonzales, LA 70737

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–3:30 pm
  • Sat-Sun: 24 hours
Special Operating Hours
  • 7/23/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy A 
Rating:
5.0

Todo bien gracias

Oscar P 
Rating:
5.0

Always a pleasant visit to my unit and the bonus of having U-Haul equipment available also makes this a first choice in my storage needs. Crown storage is King!

Felix K  |  Overall Experience 
Rating:
5.0

Very nice and polite

CATIENA J 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Harvey W 
Rating:
3.0

Closed on weekends, had to trust technology on truck return.

Wesley T 
Rating:
5.0

Customer did not leave a comment.

Renee G 
Rating:
1.0

Absolutely horrendous place to rent from. No help whatsoever, no communication from owner. There’s absolutely no need for a 15000 step verification process. I work in a hospital and it’s easier to handle and access narcotics than it is to rent a uhaul. If you simply had a person on site making minimum wage, it would’ve taken 15 seconds instead of the 35 minutes and six phone calls I ended up having to make.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Paula F 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
4.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Simple process explained well by the vendor.

Andrew R 
Rating:
4.0

Communication is key! Make sure people understand this is a remote rental and what the process is. I was one of two people at the site that did not know that this was a remote rental and how to go about it. After calling the number, and receiving help, it was an easy process.

Marina Z 
Rating:
3.0

There were no clear spots left open for parking... I hand to park on the side in grass to make sure i didnt block any entrances

Trevor T 
Rating:
5.0

Everything about the entire rental process was a breeze miss Rachel very helpful very informative very patient because the size unit I initially thought I needed was actually too small so patiently told me which ones she had me through the entire process and made everything Easy I can’t thank you enough.

Tony T  |  Overall Experience 
Rating:
5.0

I was completely satisfied with the location and service. However I picked up my uhaul Friday May 10th, 2024 at 2pm returned the vehicle at 12:34pm Saturday May 11th, 2024. Placed the key in the drop box as Crown was closed on Saturday. and utilized the Uhaul app to return the vehicle. Monday morning I checked my Uhaul account on the computer only to see the van had not been checked in. I was then charged 2 additional days. James

James G 
Rating:
1.0

Small site, overstocked with UHaul trucks and trailers, nowhere to park. I brought my rental truck in for return and inspection. The attendant did not have time to walk around or check it in. I took a video and left. A couple hours later I receive a BUllShit charge for cleanliness, I called Renee with Crown Storage, and voiced my concerns and they never called me back. I'll use Penske or Ryder next time. UHaul, as a company Sucks.

Jason C 
Rating:
5.0

Crown Storage was good people to do business with. Had no issues while we were there and do recommend it to everyone.

JIMMIE D  |  Overall Experience 
Rating:
3.0

I dropped off truck after hours due to uhaul request with same amount of fuel in tank as I picked it up and was charged 2 gallons. That was incorrect charge. None called to verify anything before hand.

Jeff S 
Rating:
5.0

I really have no complaints. Everything went well and all the equipment was in good working order. The truck was loaded with two dollys as requested. I will definitely recommend them and rent from them again! Dawn S

Dawn S 
Rating:
5.0

Customer did not leave a comment.

Walter P 
Rating:
5.0

Few things missing off the trailer but made it work overall great experience

Tre N 
Rating:
5.0

Customer did not leave a comment.

WINDRICK G 
Rating:
5.0

Customer did not leave a comment.

KRISTIN P 
Rating:
5.0

Customer did not leave a comment.

COREY B 
Rating:
4.0

Customer did not leave a comment.

Steven H 
Rating:
4.0

Have someone at the office during regular business hours

BRIAN C 
Rating:
4.0

I didn’t receive my funds back that I was supposed to. No one was there when I arrived and they don’t answer the phone. They only talk through text which is very unprofessional.

Willie S 
Rating:
1.0

Horrible service a lot of unexpected fees added with no explanations. I wouldn't do business with these people ever again for anything their name is attached to. Do yourself a favor and run away from this place it's definitely not worth your time and money.

Fred W  |  Overall Experience 
Rating:
5.0

Darby is always professional and courteous.

Larry S 
Rating:
5.0

One of the best customer service

Martin B 
Rating:
4.0

Top rated customer service

Max W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody C 
Rating:
5.0

Customer did not leave a comment.

LARRY C 
Rating:
5.0

Customer did not leave a comment.

Walter J 
Rating:
5.0

I was unsure what mileage to put when asked how many miles I was going to drive. I had no idea and exceeded my estimate. That was my only hang up.

Shawn S 
Rating:
5.0

Super easy experience, friendly staff.

scott d 
Rating:
1.0

Return vehicle to this location, however the worker never officially checked the vehicle back into to system, and rented the vehicle to another customer while the vehicle was still showing to be rented our to me on my credit card. It took me 2 months to get that situation resolved

warren b 
Rating:
2.0

I was told that I would not be charged for miles, for a intercity rental. Consequently I was charged!! Due to the Traffic calling and changing my time, I did was not able to rent from the original company I spoke to that book my rental. This was not a good deal.

Stephanie G 
Rating:
5.0

Customer did not leave a comment.

CANDI A 
Rating:
5.0

Customer service was excellent, the guy was very nice & helpful to me. I will continue to go there when I need a Ursula.

Angela T 
Rating:
5.0

Customer did not leave a comment.

Oliver J 
Rating:
4.0

I did not give and excellent rating because the inside of the truck was not swept out and very dirty. but I did swept out the cargo area before I return it for the next customer !!! The man at the location was very nice and helpful (Darby). My only other disappointment was the days of the office hours did not match the website days and hours. On the site it says 930am on all days office is open but when I ordered my truck I could not select anything earlier then 10am.

Charles G 
Rating:
4.0

The Sunday pick up process was difficult to complete. It took us 45 minutes to secure and drive our uhaul truck and the rented appliance dolly was not available in the truck cargo. However after the management was able to locate the dolly for us. Staff was courteous.

Larry P  |  Overall Experience 
Rating:
5.0

It is always inconvenient when a furniture store does not deliver, so a last minute van rental was needed. It was such a quick and easy experience at this location, plus I received a discount for being a VETERAN...so that was great!!! This is definitely the location to rent from if you are ever in need!

Christopher P 
Rating:
5.0

The service and dedication for customer satisfaction was outstanding

leo r 
Rating:
5.0

Everything went very smooth and the manager was very pleasant and helpful

ERAINER D 
Rating:
5.0

Very happy to have my belongings in this storage unit, everything was clean and protected.

Mary J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred J 
Rating:
3.0

Cleaned out trucks only 1 person working several locations?? Dirty office

Keith T 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E 
Rating:
5.0

Crown was amazing best experience I have ever had!

Heather L 
Rating:
3.0

Customer did not leave a comment.

Alexandros P 
Rating:
3.0

Went there 3 times and never saw a person. He did call though after the 3 rd attempt to return and every thing was as expected.

Lindsey R 
Rating:
1.0

Customer did not leave a comment.

rahija j 
Rating:
1.0

None of what I ordered was in the back of the truck. Still got charged. Truck was dirty in the back. Will not be using uhaul again

Teasha D 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

AWSME

STEPHEN G 
Rating:
5.0

Customer did not leave a comment.

MONIQUE W 
Rating:
2.0

I don’t like doing business with text messages! I want to have a live person during normal bus hours! I do understand that after hours that would work.

Allen G 
Rating:
5.0

Customer did not leave a comment.

Merton W 
Rating:
3.0

Customer did not leave a comment.

Beverly A 
Rating:
5.0

Customer did not leave a comment.

Corey S 
Rating:
4.0

Customer did not leave a comment.

Beverly A 
Rating:
5.0

The trailer was clean, but had quite a bit a body damage.

Jennie O 
Rating:
4.0

Truck has a tire that was almost flat.

Jacqueline G 
Rating:
5.0

Everything went great, thank you.

Sandra R  |  Reservation 
Rating:
5.0

Need better explanation of ride/share for older folks lol

Sandra R 
Rating:
3.0

The cab of the truck had chips on the floor.

Jason W 
Rating:
3.0

Had trouble registering remotely. Took almost an hour to complete registering. Agent was not sure how to complete either. Video wasn't much help and I watched 4 times. They were going to charge me for the Dolly & there wasn't one in the truck. Truck was bent on passenger side. Not good.

jeannette p 
Rating:
5.0

The key lock boxes are almost impossible to open, I lost 1 hr of my moving day trying to open it, other customers where also present trying to open the key lock boxes. I reserved and paid for a dolly and the item wasnt in the van. The location was supposed to be open on that day but there wasnt anyone in office. If I had known the place was going to be closed that day i would have reserved and rented Uhaul on another location

Issis F 
Rating:
3.0

Location was closed

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
3.0

Customer did not leave a comment.

Beverly A 
Rating:
3.0

Customer did not leave a comment.

Beverly A 
Rating:
2.0

The only reason I’m actually putting below average is because i didn’t pay off the unit so I knew it was going to auction. The problem is they took everything out that was good and easy fast money and then took pictures and put it on the auction site! For one you aren’t supposed to take out of a unit period it goes to auction and it was dug through before it ever went to auction.

Destiny T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R 
Rating:
5.0

Customer did not leave a comment.

Stanford S 
Rating:
5.0

The guy was very sweet and helpful with the whole process.

TEIONE G 
Rating:
5.0

Same as they did time. Kind, Helpful Listening to me. I rent little truck and big trucks. I’m a very satisfied customer.

GAIL B 
Rating:
5.0

Customer did not leave a comment.

Raymond R 
Rating:
3.0

Did not provide requested equipment

ERIN B 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
5.0

Very friendly and helpful!

Bob H 
Rating:
4.0

Customer did not leave a comment.

Lejuane C 
Rating:
5.0

No suggestion for improvement.

Alicia J 
Rating:
5.0

Everything was good not sure.

John P 
Rating:
1.0

The poor lady at the front desk didn't know how to navigate the computer system at all. I stayed there over an hour trying to complete the transaction.

dustin T 
Rating:
5.0

Customer did not leave a comment.

Elizebeth A 
Rating:
5.0

Customer did not leave a comment.

Stephan D 
Rating:
3.0

Too expensive for local one way to MY preference drop off to save milesage n gas Ridiculously drop off was 45 min away while to MY preference was only 15min and yet charge me for per mile after allowed 30 miles over 67.

Judy A 
Rating:
5.0

Very polite and professional

WILLIAM H 
Rating:
2.0

I called to drop off a day earlier than my reservation and asked if they were a drop off location because I didn’t see any uhaul vehicles. The person on the phone asked what I had to turn in, and said we don’t take trailers here. When I told her Crown storage was on my contract for drop off, she said ok you can leave it. She did think then to ask my location and when I told her she said I was at wrong location ( I had put storage name in my map and it took me to closest-they had more than one). When I finally stopped and looked at my contract again, I saw the correct address and she gave me instruction on where to park. Nobody was present at location, and no drop-off check-in box. My uhaul app (used several times before this move) had not associated the rental (for pick-up or by the time of drop-off) so I couldn’t check in or out on app. Finally called customer service next day and after waiting on hold 20 mins. I got a guy who emailed me so I could respond with my pictures to check the trailer back in. This was my least favorite experience with Uhaul.

Kim S 
Rating:
4.0

Customer did not leave a comment.

WESLEY W 
Rating:
1.0

The lot is extremely small. There is no way of parking a 20ft truck with a auto transporter without blocking the complete driveway. So instead of blocking the driveway I pull closer off the main street. I am now being charged an extra $54 because they are stating that I blocked the garbage can. So my question is if your lot is not big enough to accept a truck that size with an auto transport, why accept the vehicle and attempt to conjure up fake fees to cover the fact that you did not want to take the vehicle to begin with?

Natasha Y 
Rating:
5.0

Keep doing what you are doing

Elinga J 
Rating:
2.0

Truck was dirty, didn’t get any of the dollys I requested & still got charged for them

CAITLYN r 
Rating:
5.0

Everything was good, quick in and out.

Kearn C 
Rating:
5.0

The rental was so easy and fast on my phone. I was so impressed with the simplicity of going through the process. The truck was wonderful and a very nice ride. Held all the furniture and appliances as well as all the household items. I am very happy with the experience. Highly recommend.

Charlotte W 
Rating:
5.0

No comment everything was treated professionally.

Leroy S 
Rating:
5.0

Overall - 5 stars I do have to say, i hit a few snags with getting responses a couple times. But they made up for it as quickly as they could. And were super nice and professional about it!! So i don't want those couple of instances to reflect my overall experience. Just maybe something they could work on (I hate to say that lol but its true) The units were clean and in a safe environment. No bugs. Never got any water. The gate was always secure. The property was well maintained. And the price was right! I will recommend!

Raegan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renwick b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashawn s  |  Overall Experience 
Rating:
5.0

I forgot the name of the girl in the office, she was always so friendly and helpful whenever I had to go there, would definitely use the store again and recommend to others thanks ❤️🙏🏽

Lindsay G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEENA C  |  Overall Experience 
Rating:
5.0

I was very satisfied with them.

MARY J  |  Overall Experience 
Rating:
5.0

I was there less then 90 days and lost everything in my unit due to mildew.

Emilie H  |  Overall Experience 
Rating:
5.0

Absolutely no issues with company. Couldn’t ask for a nicer staff during my five years of using their facility.

TERRY D  |  Overall Experience 
Rating:
4.0

Need more gravel for outdoor storage

Anthony W  |  Overall Experience 
Rating:
5.0

Friendly staff from move in through move out

KIRK J  |  Overall Experience 
Rating:
5.0

Good people at Milano’s

MICHAEL G  |  Overall Experience 
Rating:
4.0

Due to my new home getting ready ahead of schedule, we did not need to use the storage facility. The local agent was very helpful in canceling our unit.

Privacy R  |  First Impressions 
Rating:
5.0

The one place that went smoothly. Very professional, super helpful.

Privacy R  |  First Impressions 
Rating:
3.0

Good

RYAN S  |  First Impressions 
No reviews have been submitted for this location.

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