Customer Reviews for Cubby Hole Louisiana 1 Ltd
(U-Haul Neighborhood Dealer)

688 reviews

1102 E Bert Kouns Industrial Loop   Shreveport, LA 71105
(W Of 3132)

(318) 797-7744

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 797-7744

1102 E Bert Kouns Industrial Loop
Shreveport, LA 71105
(W Of 3132)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

Mary Beth V. 
Rating:
5.0

Better vet your moving labor sources.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

DENIS K. 
Rating:
5.0

So thankful they went over and beyond to help me get the truck I needed!

Keisha A. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
1.0

The equipment was not only onsite, they never have equipment at this location, according to the manager Don. I had to run from U-haul store to another and another until I found a unit. Extremely poor customer service if you ask me. I was under a time crunch t get the items moved, and this hours long delay did not work well with my schedule.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

WENDY R. 
Rating:
5.0

Improve online check in and return. Answer 800 number quicker.

Brian H. 
Rating:
5.0

Initially the trailer was reserved at Cubby Hole Louisiana 2 on East Texas road Bossier City. They had mistakenly given it to an earlier customer. I was told that it just left and it'll be back in 10-15 minutes. After waiting 20 min I was then told that it was packed and can't be returned. The person said, without any apology or remorse, if I still wanted a trailer I would have to go to the other side of town, away from my home. I had to ask for the address and phone number. I was they were expecting me. On my way to the location I called U-haul customer service. The gentleman wanted to transfer me to area manager and was promptly disconnected. When I arrived at the location I discovered they were at lunch. I knocked loudly to get attention as I was on schedule for a medical appointment, pack and move. They customer service person was understandably annoyed. After explaining the situation they said they weren't informed but helped me anyway. Fancy being told that they knew but was lied to. Anyway the person helped was very professional. But I had lost 2 hours in my day.

Robert F. 
Rating:
5.0

Uhaul's app was malfunctioning. The app doesn't even have a help or contact us option.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

WILL T. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Outstanding service, great folks.

PATRICK K. 
Rating:
5.0

Great service . Very friendly & ready to help me ! Pleasant to rent from ! Awesome customer service !

Ramona C. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

(None)

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY A. 
Rating:
5.0

This location was excellent and the people were extremely nice and helpful. I even returned to rent a pickup truck after my experience with this location.

TONYA N. 
Rating:
5.0

The lady who did my paperwork was courteous, efficient and professional. The gentleman who hooked up my trailer was exceptional when I picked up and dropped off the trailer. Highly recommend this Cubby Hole location for UHaul rentals.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

KHALDIA K. 
Rating:
5.0

Customer did not leave a comment.

TREMAINE G. 
Rating:
4.0

Customer did not leave a comment.

CARLA M. 
Rating:
4.0

Staff was very friendly and helpful

VIRGIL E. 
Rating:
5.0

Customer did not leave a comment.

TENESHIA J. 
Rating:
5.0

None

Suezella B. 
Rating:
5.0

Erica and Donny are absolutely the best! They had everything I needed and gave above and beyond customer service.

Monique L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Truck had no shocks and bounced horrible making it a challenge to drive on poor roads. Tire sensor was not working. Door latch was hard to engage and lock. Both truck doors were hard to to shut and has to be slammed to shut. Steering wheel locked up each time you shut truck off and key was challenging to turn to get truck cranked. Truck smelled like heavy smoke .

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Pradeep G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
1.0

The person at this location was EXTREMELY rude.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

HOLLIS S. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

The entire staff working at the Cubby Hole represented the business very well. They were all congenial, helpful, and efficient and had great attitudes in going about their work. Convenient rental location close to south side of Shreveport was also a plus.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kendra R. 
Rating:
5.0

Very efficient and knowledgeable team!

GEORGE M. 
Rating:
5.0

Fantastic service. I will definitely use them again!

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
4.0

Had to go to this location after going to my initial pick up point - but I know this is not this locations fault, just very frustrating. My negative would be opening time since they don't open until 9:00 AM, and I had people ready to help earlier than that. But otherwise, no complaints!

Rosemary T. 
Rating:
4.0

More parking spots.

PHILLIP S. 
Rating:
5.0

Exceptionally well organized, friendly and fast. I've made 28 moves on my military career—this was the best U-Haul location I've ever used. Hats off to the Cubby Hpe teM!

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

Elaine B. 
Rating:
5.0

Allow customer to get discounted amount on mileage if paid upfront

SALILDA T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
5.0

I dealt with 3 different people for my rental set up and pick up at the Burt Kouns location and I have to say they were the best customer service oriented people I have ever had the pleasure of dealing with. I could not have asked for better.

BARTON B. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Broderick F. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Donnie was a big help.

TIMOTHY RICHARD S. 
Rating:
1.0

The service tech didn't tighten the lock all the way down and the trailer flew off my hitch while I was traveling. Uhaul is the worst.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Cottreal C. 
Rating:
5.0

Best UHaul experience I have ever had. I know why they have all of those plaques on the wall. Exceptional customer service.

ANGIE W. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Lock plate was detaching from the door. The door was hard to pull down

BYRON H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

GREAT customer service at the Cubby Hole Bert Kouns location

Damon Z. 
Rating:
5.0

Outstanding service! Excellent equipment. Very convenient.

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

rylan K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Noelle T. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
5.0

Everything was in good condition with great customer service ... only complaint I had was the bed of truck smelt like full blown cigarette smoke other than that it was great. I would recommend this location

SHELBY W. 
Rating:
5.0

It was a fast and great experience.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

JACKIE C. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
1.0

I was overcharged by $60 because according to the employee I drove the truck 90 miles total in a 2 hour period yet I didn't even have to replace the gas in it. I drove it 30 miles round trip. I brought this to their attention & they disputed it. I am very disappointed in the service I received & will definitely share my experiences with friends so they do not book with this location.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Allison M. 
Rating:
1.0

Customer did not leave a comment.

jom M. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Y'all were the easiest by far . Will always use y'all. Thanks Tywana Wright

Tywana W. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Easy to use

Sir Darick F. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

I did not need to encounter any employees for drop off. Therefore this was very smooth.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Rob P. 
Rating:
5.0

They were great.

Ronald W. 
Rating:
3.0

I dropped off after hours

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Excellent customer service!

John B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Everything was great. I did however get a trailer that had a nail in the tire before my trip. That was a pain adding air to it over and over. But U-Haul does a great job overall.

GARY M. 
Rating:
5.0

The on-site U-Haul employees were great! Customer service was exceptional -- thank you!

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
No reviews have been submitted for this location.

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