Customer Reviews for Cubby Hole Louisiana 1 Ltd
(U-Haul Neighborhood Dealer)

791 reviews

1102 E Bert Kouns Industrial Loop   Shreveport, LA 71105
(W Of 3132)

(318) 797-7744

Hours

  • Monday–Saturday
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(318) 797-7744

1102 E Bert Kouns Industrial Loop
Shreveport, LA 71105
(W Of 3132)

Services at this Location:

Hours

  • Monday–Saturday
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A most pleasant experience. All staff were friendly and helpful.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

It went as well as it could have. Everything about the experience was positive. Puck up to drop off.

Lea D. 
Rating:
5.0

Everything went smooth. Thank you

Ashely F. 
Rating:
4.0

Telephone communication is failed due to too long waiting.

Charn N. 
Rating:
5.0

Customer did not leave a comment.

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

The lady at the desk was very friendly and helpful and the gentlemen who hooked up the trailer was professional and knowledgeable.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
4.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

I appreciate the customer courtesy here. Thank you

Andramada M. 
Rating:
5.0

It was so easy to pick up the truck!

Russell C. 
Rating:
5.0

Nothing, experience and customer service was amazing

Miragrace B. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
5.0

Easiest and friendliest place to deal with!

LORI B. 
Rating:
5.0

Customer did not leave a comment.

Skylar J. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Becky F. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Excellent customer service from pick up to drop off of the rental. I have rented a 15-foot truck for moving and the entire process was smooth. The staff are very helpful. The truck and equipment I have reserved online were as promised. Very pleased with U-haul!

Venerando D. 
Rating:
5.0

Customer did not leave a comment.

GENE P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

it would be nice to pick up rental before 9 am, maybe open at 7;30, or 8am

Thomas K. 
Rating:
5.0

Christy is a saint

George B. 
Rating:
4.0

Customer did not leave a comment.

Liu L. 
Rating:
5.0

Everything was great but truck rude was not smooth. Bounced a lot.

LARRY H. 
Rating:
5.0

Excellent customer service

Dennis W. 
Rating:
5.0

We have rented U-Hauls several times in the last year. This was our first time renting at the Cubby Hole in Shreveport and they were the most efficient, helpful U-Haul staff we have ever encountered. Everything was ready, there was no wait as they looked up our reservation (typically this has taken quite a bit of time at other U-Haul stores). The equipment was in excellent shape and the gentleman who attached it to our truck was very professional and kind. All in all our best U-Haul experience yet.

Shawn B. 
Rating:
5.0

We reserved a bundle of 12 packing blankets. They were not available.

JamesR M. 
Rating:
5.0

Very polite, efficient staff!

Denis K. 
Rating:
5.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Good customer

Robert G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

The staff was very courteous and professional. The office was well kept and even decorated for the Independence Day holiday!

Ronny K. 
Rating:
5.0

Staff very friendly and accommodating!!!

Glynn L. 
Rating:
5.0

Very helpful. Thorough and clear about everything and very accommodating.

DAVID B. 
Rating:
5.0

Interior guard rail detached

Michael A. 
Rating:
5.0

Customer did not leave a comment.

DELBERT J. 
Rating:
5.0

It's such an easy process. Great staff.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Randal B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

My experience with UHaul overall was extremely unsettling. I made a reservation in March 30, 2022 for May 6th 2022 only to receive a call on the 4th of May from a number indicating SPAM (I almost did not answer) to tell me there was not a truck and car tow available within a 50 mile radius. Would I be willing to pick up and at two different locations. Of course my answer was no I won't...She hung up on me. I called the central office and the customer service person was able to locate both items I reserved for pick up at a location closer to me. I am really conflicted about how I feel about this....Cubbyhole had everything ready at the stated time and checking out was simple.

Avram S. 
Rating:
5.0

Staff was friendly and helpful

Sam H. 
Rating:
5.0

So easy to work with!

stephen T. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Carl Y. 
Rating:
5.0

Team there is always friendly and helpful.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

autie O. 
Rating:
5.0

Very good customer service fron employees on site.

Yolanda D. 
Rating:
4.0

The trailer was "clean", but had a very strong gasoline odor that persisted for the entire rental period. (4 days)

Michael V. 
Rating:
5.0

Highly recommend this Uhaul location. Very fast and professional service. Much faster, easier, and friendly service than the main Uhaul store on Hollywood Ave. . This was the best experience I have ever had at any rental business I have ever used.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Earl N. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Natasha I. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Lawanda P. 
Rating:
5.0

Checkout of van on website didn't work. Had to go inside store. This is not the fault of the local store.

BENNETT S. 
Rating:
5.0

Great customer service

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

no improvement needed. The Store Manager was AMAZING !!!!!...I wish my own employees were as good... I may try to Hire her out from under you.... shes that good !!!

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
2.0

Customer did not leave a comment.

Aason F. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
5.0

Everything was perfect

NICOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Rosalyn B. 
Rating:
5.0

Customer did not leave a comment.

JACKSON H. 
Rating:
5.0

Customer did not leave a comment.

HENRY W. 
Rating:
1.0

Customer did not leave a comment.

MOSES S. 
Rating:
5.0

Customer did not leave a comment.

DILLON M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

This location was great. My comment/concern/disappointment came with the corporate reservation process: I don't understand why a reservation made a month in advance wasn't honored. I was supposed to pick up this trailer at a location closer to me to help facilitate getting out of our home in time to get on the road. This location opens 2hrs later and is 20mins further from my home. That is on Corporate Uhaul to fix. Also -- a month in advance, I had asked for 2 dozen moving blankets. This location didn't have them and didn't get the reservation until the day before -- a day they were closed. I had to go to another location to rent the blankets. That other location was unable to make the IT system work to allow me to rent 2 dozen blankets -- and after 20 minutes and unanswered calls to corporate -- he just gave them to me. Your IT systems are costing you revenue. You need to fix them ASAP!!!!!!

DAVID S. 
Rating:
5.0

Open earlier.

Julian O. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Top notch service!

MICHAEL H. 
Rating:
5.0

Manager was so friendly! Great experience!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
4.0

The customer service was excellent. The lady who took care of me was friendly and knowledgeable.

CIELTIA A. 
Rating:
1.0

The van kept stopping on me, I had to take the keys out of the ignition and crank the van back up continuously.

ARIANN T. 
Rating:
5.0

Customer did not leave a comment.

Darnisha P. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

The staff at this location are top notch. Always friendly and very clean and well maintained. 100% Satisfied. Keep this staff forever.🤗

ANNA B. 
Rating:
5.0

Customer did not leave a comment.

MARQUASIA G. 
Rating:
5.0

Customer did not leave a comment.

Derryl D. 
Rating:
5.0

Customer did not leave a comment.

CONNOR H. 
Rating:
5.0

Customer did not leave a comment.

DIEGO H. 
Rating:
5.0

No issues, pleasent doing business.

Ronald C. 
Rating:
5.0

Everything was neat and you could tell these people ran a good operation. Staff was very professional and friendly.

JOHN O. 
Rating:
5.0

keep it the same

JAMES H. 
No reviews have been submitted for this location.

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