The associate that initially helped me rent the 6X12 trailer was efficient and caring. When the transaction was finished, I was referred to the next associate who attached the trailer to our Econoline van quickly and safely. When I returned the trailer, your Team helped me back the trailer into its parking spot and we were again efficiently finished. The invoice was emailed to me before I got back into the van to leave. Thank you for a great experience.
WILLIAM T
Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were really friendly and helpful I appreciate the opportunity to rent at the facility again
Luis MThe process for renting and returning after hours were extremely painful. The van was fine.
Pico WExcellent!’
STEPHEN OGreat service, friendly, the yard man "Treyvon" was one of the nicest guys I have ever met.
RONALD CAlways great service
Janice HOne of the WORST EXPERIENCE. I almost wasn't able to pick up. Ridiculous steps, unclear instruction, and totally fucked up process--require two contact reference at 7am, without ANY prior disclosure about the steps. I got stuck in the mobile pickup for 30 minutes and delayed the whole mover schedule, ended up paying extra because of the stupid steps. The worst is without any proper description of the expected steps, I had to wake up my employer at 7am on a weekend due to the process. The scanner failed to scan the back of driver license, too. If these are required, you can totally ask for the information and go through the validation BEFORE the pick up!
Calvin P1. the trailor was not clean inside. 2. i was asked to sign a document for a cleaning fee for $100 and if clean when returned $50. never been asked this by uhaul. 3. The location did not have a person to help me take off the trailer from my hitch, and i hurt myself doing it alone. 4. The location was not paved, and i got my truck dirty getting back in and out trying to deal with the trailor. 5. UHAUL MOVED MY LOCATION WITHOUT MY CONSENT 2 DAYS BEFORE MY TRIP, CAUSING ME TO TAKE TWO HOURS OFF WORK TO GET AND RETURN THE TRAILER. I'M NOT HAPPY.
JERRY DWe really liked the straight forward process of check in and check out. It was thoroughly explained. Location is clean, the equipment as well.
Ernest PUnauthorized charge after returning no one called me about the balance they just took it off my bank...That's unfair give a heads up that was for rent.
Crystal PTo always check the light because it’s only one light working so we had to use the highbeams and when you accelerate that needs to be checked because it was a hard ride all that bumping and jumping up in the in a chair
LINDA YIt was easy pickup at 8:00 in the morning when office hours was closed.
ALBERT AI was able to use the mobile app to secure the truck and get the key. I was even able to call and extend the time for returning the truck. It took a little bit to take picks of the truck on the return( retakes)but no real problem. Getting the key from the lock box was a little tricky. I watched the video which was a great help!
Buffie LEverything okay
Kenny MQuick and easy process. Thank you!
Daniella RThe truck was filthy. Very disgusted to have rented and paid so much to drive a truck that was filthy. Never will rent from this place again. And the service from front desk was poor as well. Lady had a rude attitude from the start.
ARIANA CEverything was fine with this location but I reserved the trailer in Oakley and when I went to pick it up there, I was told I had to go to Antioch. I hate that because that was not my order.
Aaron GIt was very dirty. Looks like it was never cleaned. A lot of dirt in the back cabin. The drivers cabin had used boxes behind the drivers seat. I took a photo and left them there because why would I throw away someone else’s garbage. Thankfully, I brought couch covers with me. Had I not, my new furniture would have been filthy.
ROSANNA VWonderful Service, knowledgeable and helpful employee. They made the experience, a very good and memorable one.
Bryan UQuick and efficient drop off.
Mariela SBeautiful customer service
DEJA GNothing it was perfect 👌🏼
ROBERTO ALocation was unexpected as I was trying to get a U-Haul location that was very close to me, but they did not have the equipment. Any luck you all was super friendly and the man in the field was excellent at explaining things hooking things up and checking me out!!
John PReceptionist was very nice
Jeffrey NNothing needed to be done
TILTON JNothing that I can think of the whole staff is polite and friendly and very helpful
Edwin MI have rented her multiple times and have always had a great service experience with the entire team.
Daniel BThank you, it was simple.
Ronald EThis was the first time I used the U-Haul app to rent and return a truck. While I do prefer face to face transactions - this was a seamless experience and I wouldn’t hesitate to do this again. The truck was in good condition. The move went off without a hitch. The return was seamless. Thank you.
EUGENE MWas not very helpful about returning the trailer and disengaging it from my truck. Stated the business wasn’t open at 2:00PM on a Wednesday.
Gaylord CThe equipment was decent. There was dirt and sand up front my main issue is the horrible self service. The process is long and tedious. The way the trucks are parked it’s impossible to get the pictures like it is requested. The cell phone service over there is shotty. Not convenient
Jordan BGreat services will definitely come back soon
Edgar COpen earlier
LOU TI did drop off the trailer before they opened, but there was a mechanic onsite making emergency repairs to a unit before rental and he was very helpful with the online return portal and also lifted off the the unit from my truck as it is fairly heavy. It was very much appreciated!
GLENN SVery Good Customer Service. Fast, efficient and helpful. Truly recommended.
Xiaoxia LTremont was very helpful and considerate. I would definitely recommend this location to family and friends on the basis of him alone. Thank y ou for your help Tremont.
JESUS CThey did great. I was in and out quickly
David DNothing
Dale BI got a u haul from location 2425 Willow Ave she has explains me and I happy from the service,,
MANJINDER SI want to give a huge shout‑out to Kim at Storelocal Storage in Brentwood. She spent over an hour on the phone with me, walking me through everything I needed and answering every question with patience and kindness. Even with all my calls, she never made me feel dumb or like I was bothering her. She also helped both me and my assistant get my rental squared away. Her professionalism and genuine friendliness really stood out.
Tyler MNothing…had the equipment I needed (second time) at the time I needed. Was able to return early as have access to yard during off hours. Makes it really easy to return as needed to return early as has to work next day and make a special trip to return if didn’t have access to return early. Great location and great staff
Zoltan FVery limited hours and the lady at the desk was not friendly.
Michael WMy recent experience at this U-Haul location was very disappointing. I arrived at my scheduled reservation time and greeted the older woman working behind the window, Nan, in a cordial manner. She did not return the greeting and simply asked if I wanted to rent a truck. I replied that I had reserved a trailer and attempted to show my reservation confirmation, but before I could finish, her phone rang. She answered the call and proceeded to assist the caller with questions about a truck rental, including rental size and personal details that I could hear while standing there waiting. That call and rental process took approximately 10 to 14 minutes, while I stood there without acknowledgment. After the call ended, there was no apology for the wait or the interruption. The interaction simply continued as though my reservation and my time had not been overlooked. The second concern involved safety. The trailer reserved for us was parked in a tight corner, and Nan’s husband, who mentioned he had come out of retirement that day to help, asked my husband and me to help push the trailer out. We are both over 60, and I was uncomfortable being asked to physically move U-Haul equipment on the property. I helped because I needed the trailer for a youth camping trip, but it did not feel safe or appropriate from a customer-service or liability standpoint. This is not the first time I have experienced rude or dismissive treatment from Nan, although her husband has often tried to make up for it with helpfulness outside in the lot. However, based on this repeated experience, I will likely use one of the other U-Haul locations within five miles the next time I need a rental. I hope this feedback is taken seriously. Customers should be greeted respectfully, assisted in the order they arrive, given basic privacy protections, and never asked to physically move rental equipment that staff should be responsible for handling safely.
Douglas POriginal return location was changed after pickup of the trailer. Very inconvenient. Cost incurred = two gallons of fuel and an $8.50 toll.
Allan CThanks
Papinder SThis was NOT the location which was originally designated when I booked the trailer. It was over 40 minutes out of my way. Not the friendliest and competent UHaul facility I have found. UHaul needs to get the equipment closer to the customer and quit changing the pick up locations. Hope I NEVER have to use UHaul again.
Peter KNothing. The check in person was great.
DEBRA PKeep up the good work and the promptness
Leslie PHighly efficient and helpful staff.
JEFFREY SVery professional and being a Veteran I felt very appreciated by the staff as the ladies Husband is a Veteran and her Son is in the Navy God bless you and thank you for a good experience!
NICHOLAS BThe truck was dirty. Failed to include blankets. Fuel was not correct, had to be fixed upon return
Ronald YN/a
John NBetter customer service and communication with the 24/7 U-Haul app.
Justin PEverything was great and easy. The lady in the office was very nice and helpful. I will for sure be going back.
Seydi B