Customer Reviews for Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)

59 reviews

837 Campbell Ave SE   Roanoke, VA 24013

(540) 427-7310

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 427-7310

837 Campbell Ave SE
Roanoke, VA 24013

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The reservation stated a different address and when checking in is when it showed the correct address. I called uhaul themselves and the girl was fantastic!!

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
3.0

the property was not big enough for all the trailers that were there. The trailer I was returning was taken off the back of my car and put onto the street. There was not enough room to turn my car around, so I had to back out onto the street around the parked trailer, which I found difficult and dangerous.

Teresa S. 
Rating:
5.0

I didn't know they were there except they had the last trailer in town. Older trailer but the lights and everything worked perfectly. Plus, they were easy to work with.

THOMASALLEN K. 
Rating:
5.0

other than filling up the truck 3 blocks from the location and seeing a full indication and then being charged for a 3/4 tank. I emailed U-haul my receipt and explained that the tank overflowed and spilled out thus I thought it was full.

Agustin M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Johannah E. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

franklin P. 
Rating:
1.0

Poorly lit location for night drop offs, when doing check in taking pictures not safe

mark M. 
Rating:
4.0

Customer did not leave a comment.

Warren W. 
Rating:
2.0

Don't get the dolly I literally paid for. Called many times and never got through to ANYONE.

Alexa S. 
Rating:
4.0

its easy to miss this location. the sign is small and you might think that where you see the trucks is their building, but it's a few doors further down the street

tom W. 
Rating:
4.0

I was very disappointed that where I rented the truck from was not where I had to pick it up....I received a text msg as to where to pick up the truck and it was 20 miles further than where I was located. I believe you should have taken the truck to where I was supposed to pick it up as I did the online reservation. I called the place 2 miles from my home and they said they have not had any trucks for months. How can you use an online service and just tell people where you want them to go.....not very honest....When I picked up the truck the lady was very helpful.it was not her fault she helped me and tried to even find me a larger truck..she also put in an extra 60 miles for the trip.... I guess I don't understand advertising a service and a price and not being able to use it.....very disappointing

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

Diane N. 
Rating:
4.0

Friendly, competent staff. Can't ask for more

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Bernella G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I was able to pick up the van after hours and had no problems at all. Parking is along the side of the road. It's located near downtown, so I don't like to go there when it's dark.

Mary P. 
Rating:
3.0

Dealer charged me for fuel when I brought the van back with more fuel in it than it had when I picked it up. The fuel charge was $4.88 but it should not have been charged.

Bryan C. 
Rating:
5.0

Very friendly

John T. 
Rating:
5.0

Great service, friendly staff!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

We had some issues getting the lock open but the owner came by very quickly to help us

Howard H. 
Rating:
5.0

Great people. Great experience.

Patti D. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
4.0

Don't allow double bookings on line.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Was closed before 5:00 on a Sat., but convenient for drop off

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Everything was okay!! They did good for us picking up the trailer!!

willie M. 
Rating:
4.0

Customer did not leave a comment.

Stavros D. 
Rating:
5.0

Very polite and friendly.i was satisfied

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Senior was very kind, the drop off was fast and easy. I was impressed with how easy everything was.

Bonnie C. 
Rating:
2.0

Bigger lot.

joshua M. 
Rating:
4.0

Customer did not leave a comment.

Quinn T. 
Rating:
3.0

Reserved a 10 foot truck 10 days prior to pickup in Roanoke Va from Corporate. They emailed me day before pickup to pick up 42 miles from Roanoke but I said no. Then didn't have 10' truck anywhere in Roanoke. I had to drive 15' back to N.C. Not happy.

les S. 
Rating:
5.0

Location was very busy, and crowded. But the personnel was great !

Mason M. 
Rating:
3.0

Customer did not leave a comment.

mary G. 
Rating:
3.0

Customer did not leave a comment.

chase S. 
Rating:
3.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

cecil H. 
Rating:
5.0

Knowledgeable and efficient.

Jerry B. 
Rating:
1.0

We got charged for mileage we didnt use and were told we would be reimbursed for what we didnt use and were not

Jamie M. 
Rating:
1.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Henry W. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn M. 
Rating:
4.0

Friendly helpful staff, limited parking.

Allen B. 
Rating:
5.0

However, not only was this not the drop off requested in our reservation but it was not scheduled to be open at all today, and it was only the kindness of the owner who happened to be there briefly and saw us through the locked gate and saved the day for us. Uhaul gets no credit for the save,but the owner does.

Lydia M. 
Rating:
4.0

Fortunately the 30-mile change in pick up location was not an issue for us due to where our lodging was, but this could have been a major inconvenience.

Harold Y. 
Rating:
1.0

This was my 2nd rental in 6 weeks. I should have learned from the first time but thought it was a one bad time thing. This 2nd rental was much worse than the original. The location at 837 Campbell Avenue SE Roanoke Virginia was a nightmare. The equipment was not ready and the person who handled the rentals was not even on site. They didn't have the appliance dolly and said i would have to check at a different location. I had to ask them to call the location to see if the dolly was available. Not sure how many places he thought i should drive a 26 foot long truck towing a car dolly around to in order to find the appliance dolly that was reserved at the same time. Both trucks leaked and my boxes got wet. Just all around not a good experience. My recommendation for anyone making a long distance move would be to rent from a different company. U-HAUL is an out dated company and not interested in customer service.

Christopher L. 
Rating:
1.0

I was charged an absurd amount with no explanation.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

No need for improvement, keep up the excellent service.

Cheleen B. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
No reviews have been submitted for this location.

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