The service I received from Cycle Source Logistics was great. They were friendly, helpful and got me in-and-out with my rental quickly. That said, the trailer I rented (Unit UV 3407 B) had a wheel/tire issue. At freeway speeds (above 50mph) the trailer would shake and rattle violently, transmitting noise and vibration into my tow vehicle. The trailer had newer looking tires and I suspect they were not balanced properly. this all made my 6-hour drive miserable. I hope this can be inspected and corrected before the next rental so that someone else is not affected by this condition.
Michael P
Customer Reviews for Cycle Source Logistics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who did my contract at time of pick up did not go over anything with me. I did not want the safe tow, I did not have it on my reservation, yet I was charged. I was told as long as I turned it in by the end of the day (not business day) I would not be charged extra. I was charged an extra day. The app did not complete my return, I attempted it 4 times. I sat at the return location for an hour and a half trying to complete the return in the app. I went in the next day and called twice. I was told I would be refunded for the second day and the safe tow. I did see the refund for one safe tow. However I was still charged a complete second day including another safe tow. This is why I stopped using U-Haul years ago and always referred people to Penske.
Caitlin LWhat I did not like was the addition charge, the email said it was left off at a wrong location. When we filled out the information the people were ok with us taking the trailer to Des Moines. So why were we charged a fee??
TERESA GPick up process and drop off process was complicated due to a failed link for pictures and such. Broken parts in the trailer caused trouble moving our items without worry.
KENNETH WPut an entrance or U haul sign or on the door because all doors say "Authorized Personel only" So I circled 2 buildings looking for a way in until an Employee who just happened to be outside hooking up a trailer showed me where to enter. Get updated with U Hauls policies. Staff was awesome, friendly and willing to go above and beyond to serve the customer.
NAOMI JThe drop-off location was closed but the check in process and key drop was clear and quick.
Aaron MVery nice people. And really know what they are doing. Glad there's another U-Haul in Ames, IA.
David R