There was no A/C in the truck we rented... on a day when the heat index was 108.Jennifer S.
Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)
Arlington, TX 76001
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8:30 am - 4 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CAROLYN T.
Customer did not leave a comment.ADENIKE O.
Customer did not leave a comment.Shawn K.
Customer did not leave a comment.Travis R.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Jeremy K.
Customer did not leave a comment.janet G.
Customer did not leave a comment.Brett C.
Customer did not leave a comment.Jill L.
Customer did not leave a comment.JANANN Q.
Customer did not leave a comment.Leonard R.
Customer did not leave a comment.Rebecca A.
6x12 trailer leaked and was dirtyScott H.
Customer did not leave a comment.Melissa G.
Customer did not leave a comment.Hampton H.
Customer did not leave a comment.Daniel M.
Actually give the customer the equipment they requested or don't charge them for it. I requested a utility dolly AND furniture pads. I got the dolly and no pads, but still got charged for both.Ernest L.
Great people to work with.Ronald C.
Customer did not leave a comment.Michael K.
Dolly wasn't on truck. Had to call to have it removed from the bill. Website wasn't available when I was trying to return the truck. Waited around on phone and in parking lot before it started working again. Then had trouble uploading pictures for return.KimVan N.
Great rep and location. Truck was a little dirty. Previous renter drove through a swarm of bees. I would recommend.Jeffrey B.
very nice group of workersHerschel B.
Dropped off after hours. The drop off process was very easy and convenient. Much appreciated after all the loading and unloading of the furniture.melinda L.
These guys jumped in to help when another U-Haul fell through. Although I didn't get equipment as needed/ reserved a month prior from another location which caused a lot of stress and hardship and put us way behind schedule, , I was thankful these guys came through last minute.Vanessa P.
Customer did not leave a comment.Tariq A.
Customer did not leave a comment.Leigh Ann E.
Sammy was awesome! The truck I requested was not available, so he upgraded me no extra charge. Definitely my go to U-Haul location.don B.
Customer did not leave a comment.Ridglea H.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.HYACINTH S.
Great customer service.Andre M.
The latch and the door did not work correctly all the time sometimes the door would lock in the up position position and other times when you try to push the door closed it was very hard to do that. It looked like the unit had been an accident and had some work done on it and it looks like it's not completely correct.russ P.
Good equipment, nice staff. Sammy was very helpful and knowledgeable.Scott W.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.naomi V.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.FERNANDO G.
Great customer service! Friendly and helpful! Thank You!Alex P.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.Stephanie S.
Nice trailer with good tires. The staff was very helpful and hooked up the trailer for me..Scott W.
Don't keep changing the pick up location make sure to give all the details and make sure to let the customer know exactly what they will be payingEric H.
Customer did not leave a comment.Ron H.
Customer did not leave a comment.Mary M.
Excellent customer service at the counter.Laurie H.
Customer did not leave a comment.Mary C.
Over and above customer service.Michael T.
The mobile check in did not work properly so I had to actually be in contact with one of the attendants. The representative whom I worked with was attentive and knowledgeable.Brian G.
Customer did not leave a comment.Nita C.
Customer did not leave a comment.MARK O.
Great experience, would highly recommend this location!Donald I.
Nothing staff was very polite and helpful.Mike C.
Sami was very helpful.Yacob W.
Make it fair to drop off at a convenient location by not giving discounts for lengthy travel times to drop off and then charging extra mileage fees!!!REAGAN S.
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.Eric S.
Was ready and available when we needed it. Easy check in and outNicole W.
Absolutely nothing could be done better. Keep doing what you do best!greg H.
Customer did not leave a comment.Larry M.
Friendly clean and easy to use. Answered all our questionsJOHN D.
Customer did not leave a comment.Sharon W.
Friendly helpful gentleman working at this location. Returning the equipment was fast and easyAlex K.
Customer did not leave a comment.Javondria M.
Customer did not leave a comment.ANDREW S.
The 5x8 trailer accordion door needs maintenance, it gets stuck at timesFrankie M.
It was dirty in the inside with dirt and tree leaves, he told me to just sweep it myself and I called back to ask for a couple if days extra i only have 5 days allowed ( im a frequent customer so I know that sometimes they allowed you to have 7 days), see I have a brokend wrist so it was hard to find help to load my stuff; but he didn't want to dealt with and he send me straight off to dealt with the drop off location,MARTHA U.
Customer did not leave a comment.CANYON W.
Great owner, went above and beyond. Treated me respectfully and offered advice, which I gladly accepted. This person has a teaching attitude that is perfect for the role. I'm also really impressed by the site, easy to pull in and out of, everything is neatly arranged. I could not imagine a better UHaul drop off experience. Thanks!martin H.
Customer did not leave a comment.AIMEE M.
The charges are insane. We got the vehicle on a quarter of a tank and put gas in it. It was not an 11 gallon difference. DisappointedBETHANY J.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.LAURIE H.
This is a Uhaul location that I had a really great experience. Don B was very clear and ensured that I as the driver knew all necessary controls for the safe operation of the vehicle. Moreover, he understood my needs as a â€œ moverâ€ and gave good tips of using/needing a ramp. Overall amazing experience!RAIJU B.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.James M.
very professional very customer service oriented. I have used this location and will again.ERIC B.
Staff was efficient and friendlyGARY K.
Excellent people Excellent serviceKHALID M.
Truck was dirty inside and in the box part. Employees were overwhelmed at this location. A major drop off point in the DFW area, they need help.JOHN V.
Customer did not leave a comment.OMAR R.
Again an exceptional experienceJohn E.
The man who got me set up and helped me rent the truck went above and beyond. He was not only pleasant and professional, he was also extremely knowledgeable. I've already told a couple people about that location. That's how good of an experience it was.LOGAN B.
Customer did not leave a comment.ROBERT J.
Be more frugal. Let them know all the cost & which is more cost effective & THE END OF THE TRIP.TREVOR W.
I wouldn't make any changes.CHIQUITTA E.
Customer did not leave a comment.Rodney E.
Customer did not leave a comment.CHRISTIAN V.
Sammy at the counter was awesome. He was so helpful. Really appreciate all his help. He walked me through everything. Thank you. Will use this location again next time I have to rent a uhaul.Irene H.
Awesome customer service!Shawnna H.
Customer did not leave a comment.GERRY W.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.LEWIS C.
Customer did not leave a comment.Carlos H.
Customer did not leave a comment.YOVANY T.
Customer did not leave a comment.CRAIG S.