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RHONDA N.
Customer Reviews for Dag On Country Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be open. Answer the phone.
Michael S.Very helpful and worked with us since we was on a time crunch 10/10
Taletha M.Nothing,very prompt and professional
LEON S.Nothing at this location, but the one on South Scales Stree needs to have someone that's going to stay on the job and answer their pohe and be open to the public at all times ,they are to old to run a business I would not advise anyone to go there for anything! Period ! I hate that place ,but the one on 87 ,Excellent !!!
Gayle W.Move different size trucks
Mandy B.N/A
Barry S.I don't know how to improve on this site I was in and out faster here than anywhere else the personnel were very friendly and helpful. It is my new location of choice as far as time saving.
Robert M.Great people & customer service😊
Nortasha M.This location was very helpful and Respectful of my needs.The people were very informative plus patient. My U-Haul experience was less stressful.
Christina S.I had scheduled pickup at another location because the app showed that they were open on Sundays. I was running a few minutes late so I called to let them know an was told that they were closed and I couldn't pay cash. I was very upset about it because the furniture had to moved that day and I didn't have the money in my account, I only had cash. Thankfully I was transferred to the lady who owns Dag On Country Store and she told me that she would meet me there as soon as she dropped her family off at church. She was so nice and didn't act like she was bothered at all even though she had to go out of her way and be late for church. I will definitely use this location for any future uhaul needs I may have. I truly appreciated her taking the time to make my day much better!!
Mark P.There was nothing that could've been done any better. The customer service was impeccable and Ms Shannon was very knowledgeable and helped me a great deal. This was my first Uhaul experience and thanks to her it was a great one.
Pam T.No improvement needed. Great service..
Kathryn F.Thanks alot God bless
Quinton S.Very nice people, very helpful
Gary B.They did a great job!
kyle P.I was under alot of stress and I received the best most calm servies!! I will definitely recommend friends and family!!!
meghan W.The parking lot was so crowded you had to squeeze the truck into the location. Very bad layout!
Casey C.Still haven't received e-mail for my return on Saturday the 20th, but their internet is not good.
Ricky F.Great customer service and great experience!!!
Jeff N.The woman was not professional.
Alma J.Charge the rates in which you list on reservations and not double what was expected or agreed upon. Pretty good experience other than unexpected doubling of rental fees when returning .
Clayton B.Lamont is very helpfull,knowledgeable and patient.
Ronald L.Worst customer service I have ever experienced would never recommend this u haul service to any person I call a friend.Was told one thing on the phone led to believe another when I got to the u haul place felt like he told me what I wanted to hear over the phone but without actually delievering
Andrea A.Good tks
rocky D.Grease or lubricate ratchets on tow trailers, very hard to wratch them
Bobby D.Need to have the trailers closer to the business and not on a grade.
Tom J.Very friendly
Cynthia M.Uhaul needs to be looked at, had to call roadside assistance. And ask if I felt safe to drive it back from where I picked it up, I did just that. Even though it shakes, jerks. Service could've been better, hope you guys make it right!
dawn W.As a former UHaul DEALER….I would love to have had employees like the ones here. If I had I probably would still be a dealer lol. Very friendly and very smooth transaction. Thanks
janet G.Awesome customer service rep and very helpful
DoNALD P.I always get great customer service at this location
RHONDA N.Very friendly staff and in and out, would definitely recommend and will use again!
Lisa V.The location was wonderful. It's the Uhaul corporation that needs improvement. They confirmed our 1st reservation multiple times but never provided the truck, gave many excuses, then canceled our reservation via email without ever talking to us. Went out of state to rent truck at an outstanding local business but person returning the truck we were to get did not return until he was threatened with police action. The delay caused more work for us. Uhaul does all this confirming when they have no way to enforce and no capacity to make any promises. Even the regional manager was incompetent! He sent us to multiple businesses to get the appliance dolly he confirmed on our reservation. All of those businesses had already told him they had none but he ignored them.
Kimberlee A.great people to deal with
yancy K.This location was very helpful and went above and beyond. I'll definitely use them again.
Lynelle D.Always friendly, courteous and efficient
RHONDA N.Service was great. The people that served me were were very courteous, professional and quite knowledgeable of their job.
James C.My receipt was incorrect and I emailed twice about it. Got charged for gas when I returned the vehicle with more gas than when I left. Got charged for more miles than I drove. Still have not received any response.
Miguel M.Great experience from both pick up and drop off
beryl N.I placed my reservation a little over two weeks prior to the date of pickup. The day before my pick-up they sent me an email stating the pick-up location and time had changed. Instead of picking up at 8 like I requested, they changed the time to 10. I called and the representative stated the store opened at 7 am so picking up the truck at 8 was no problem. I arrived at the store at 8 and no one was there. I called the number listed with no answer. I spent the next 20 minutes on the phone with a U-Haul representative trying to find another location with an available truck. Finally after 20 minutes the owner of the store showed up. I already paid for the rental the day before but before giving me the keys the guy said I owed additional money. I had to call U-haul again to find out what was going on and they could not give a reason for the additional charges but finally agreed to waive them. All of this put me an hour behind before we even got started.
MICHAEL M.Really well received and felt appreciated as a customer.
GERALD O.The people at the location i got my u haul from are very good people ....i rate them 10
Brian T.I was sent around to 4 different locations last minute trying to get my uhaul. I had to drive 45 minute away to another town last minute just to get the uhaul I needed. The fact my original reservation was canceled after the pick up time was infuriating, but then having to go play uhaul tag, going from locations to locations was ridiculous. The place I finally picked up was nice and friendly though.
Blake H.At least clean the equipment between uses. Other than that, everything was fine.
Sherman C.The location people were great! But Uhail sucks! I would not recommend them. I had to rent a U-Haul twice because they did not have my size truck. I am very upset about my U-Haul experience. But again the location people were awesome and I would recommend location just not U-Haul!!
BRENDA M.Nothing welcoming handle things great thank u
JOLEANEGAIL O.Staff was very friendly and helpful
STEPHEN M.