Customer Reviews for Danco Transmission

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Danco Transmission

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Susan M.
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Quick and easy.

Charles R.
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Customer did not leave a comment.

Frederick S.
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The individual who was in charge of U-Haul transactions was not onsite and was unavailable by phone. We had to wait 45 minutes to finally get someone to help us. Additionally, the moving pads we reserved were not available. We ended up going to the U-Haul store three miles away to rent pads. I strongly recommend NOT doing business with Danco and simply reserving through U-Haul in Hamilton; as I said, it is only three miles away.

Charles R.
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Customer did not leave a comment.

Michelle W.
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WEAR MASKS!!!!!!!

Michelle W.
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WEAR MASKS!!!!

Gregory V.
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Good service.

Tristan B.
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They did a geeat job

Jonas M.
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Customer did not leave a comment.

Joseph M.
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Joe was super helpful. He arranged all my needs over the phone.

Brian B.
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The U-Haul rep at Danco is very helpful and knowledgeable about U-Haul products. I was unable to complete my U-Haul return via the phone return app and their rep took the time to check my equipment in without me being there. If I ever need a U-Haul again Danco Transmission is the place I would go. Thank you so much for everything! Brian

Jose Maria M.
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Customer did not leave a comment.

Rachel W.
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The only problem was there was almost no where for me to leave the truck.

Glen K.
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Have office open during hours posted. Return was unclear but ended up okay in the long run.

Stacey C.
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I will never use the pick up after hours service again I spent almost a half an hour trying to upload pictures of myself and my drivers license

Richard F.
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We dropped off trailer after hours on the same day we picked it up. Went back the next morning during business hours and was told there would be no Uhaul rep in to process return that day. I called Uhaul 800 number and that rep attempted to contact location but was told the same thing. The 800 rep advised she notated account and that when rep at location returned they should process return. The next day I received email from Uhaul at equipment not being returned, went back to drop off location where we had to wait 30 minutes for the Uhaul rep (Joe) to process return. He stated he missed checking in the trailer we dropped off. Will never use this location at all and will advise others to do the same.

Allison L.
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Customer did not leave a comment.

Yesenia S.
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Got billed extra that didn't apply to me, my vehicle was reported returned @ 4:34 when I arrived at 3:04 pm. Employee not on site to complete return.

Valda S.
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Have a person solely for the UHaul desk - guy that was there was working both this desk and fielding car repair calls. Good thing I wasn't in a hurry.

aaron J.
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Pick-up @ 3:30 pm and dropped off at 8:30 same location Great thanks U-Haul 👍

Michael S.
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Customer did not leave a comment.

Lauren B.
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The truck that I reserved online was so gross inside. I used the online check in but I still had to go in and wait inside for 20 min. Also only one other person and myself had a mask on. The main guy and the customer he was helping didnt even have one on them anywhere

Matthew R.
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Perhaps show up when you're supposed to be? No one was available when I arrived for my reservation and no one was available when I came back to drop off the vehicle, and both times I had to wait a while.

Harold G.
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Customer did not leave a comment.

Larry B.
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Customer did not leave a comment.

Robert H.
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Went just like it should. Called ahead and dropped off without any issues or time wasted.

Douglas W.
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Customer did not leave a comment.

Kamia F.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

Ronald R.
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Nothing! Great service and no problems

Ibrahima M.
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Customer did not leave a comment.

Danita J.
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Absolutely caring people my car was not strapped down correctly and they show me what the other U-Haul man Didn't do. I'm so glad I made it safely to Ohio.

Edward R.
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Customer service is awful. Overcharged. Stated rental was 4 hours and then cheated us by almost an hour. Rented moving blankets and did not receive. Took 45 to puck up truck and over an hour to return. Spoke to 5 people to make right all ai was told was sorry. I would never rent a truck from you again and will discourage as many people as I can from doing busy with you. Very clear you dont care about your customers. I was very disappointed.

Dan B.
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double check gas gauge and have facility verify. We drove the vehicle less than 4 miles, put a gallon of gas in it and still got charged extra based on gas gauge. Ended up paying more than estimate with 10 miles estimated drive. I'm not happy about it but it's a lesson learned for me

Todd S.
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Customer did not leave a comment.

MICHELLE R.
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Every thing went really well

Amber S.
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Customer did not leave a comment.

RANIELE J.
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The actual facility was closed due to COVID19. Checking the truck in using the mobile app was very painful and long. The app would freeze and not allow picture uploads. I called the number on the door sign and no one answered. Returning the truck was the most exasperating part of this experience.

Kaitlyn S.
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Customer did not leave a comment.

JENNIFER J.
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Check is severly delayed without this information: Contract number does not include the first three 0's. I called and waited on hold for 35mins, just to be told the first three zeros are not part of the number.

Peter F.
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Customer did not leave a comment.

Maria T.
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Customer did not leave a comment.

Irene M.
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Poor communication, is the reason for my low rating.

Joseph K.
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The site is somewhat difficult to get into and parking is a nightmare. We passed it up becaue theres no sign stating this is the location and only saw the trucks after we passed. The customer service rep was friendly and helpful but it took us over 20 minutes to get the contract printed, keys, etc. He did extend the time for us as a result but we had movers waiting for us! Also, the value was terrible. It is completely false advertising to say it's $19.95...with all the taxes, fees, gas and mileage it cost way too much to move a few pieces of furniture!

VAHID M.
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I used this place first time but it was too much below of my expectations.

Chad T.
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Customer did not leave a comment.

Gary K.
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Customer did not leave a comment.

Carolyn W.
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I've never been happier to be rid of someone like Carolyn Webb. Blacklist that woman, I mean it.

dorothy K.
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They put Me in as late return but I was not. Then I received the second email saying that truck was returned. Be a little bit more organized and get the right information the first time.

Jon G.
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Customer did not leave a comment.

Williams S.
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Customer did not leave a comment.

William G.
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We had to get assistance from a Danco worker because there wasn't an link after I checked in online for the pickup code to retrieve a key for the rental.

marvin M.
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Customer did not leave a comment.

Allison L.
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I can't really comment because no one was at the location because of the corona virus.

Allen B.
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Explain the process of the no touch during the initial call and reservation of vehicles. We waited about 20-25 minutes for someone to come help us. Things went smoothly once we were assisted.

Tanya Y.
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Office was closed due to COVID-19 and keys were in a lockbox. Only problem was that I had questions and was unable to reach someone live to talk.

Bill S.
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Dropped trailer after hours

Rita F.
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Customer did not leave a comment.

Mitchell J.
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Customer did not leave a comment.

Chris S.
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Customer did not leave a comment.

Jamie W.
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Customer did not leave a comment.

Anais R.
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Have equipment clean and also what equipment customer ordered Also ensure that representative on staff during business hours

stephaine M.
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I was charged for an extra day. On my contract it says i could keep the rental for 3 days total. Ive been trying to reach this company and ive gotten no call back. Due me working ive not been able to go in there in person. Can someone pleasse reach out to me

Stuart B.
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Customer did not leave a comment.

Robert M.
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For starters when a customer calls the person on the other end of the number should actually pick up & communicate with said customer not just text them. That honestly pissed me off; you're running a business & I understand during these times we're social distancing our selves but when the communication is thru a phone, you pick it up & actually have a verbal conversation with the customer. On the other hand my bill went from $20 for the rental which isn't bad at all to around $75. I didn't choose any extra instance or anything extra besides maybe the extra $14 to cover for gas but I don't understand how it went from basically $34 to $75 but it's all said & done & I only used it for around maybe 9 hours & only put 30 miles on it. You can improve your business technics by actually answering your phone when a customer calls to answer their questions instead of texting. It was raining out which I'm aware no human can control the weather but the next time your customer calls you, you answer the damn phone period!

Eryn K.
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I reserved an appliance Dolly and it was not there when I picked up my truck. The rep gave me some straps and an extra utility Dolly which did NOT work to move my large appliances. It made the move very difficult. I was unable to move several items because the utility dolly I reserved was not there. I had to spend extra money and time (which I really didn't have) to be able to move my appliances safely. I had to go to a uhaul competitor to get what I needed. Not sure if I will use uhaul again in the future because of this. Plus I still had to pay for the dolly I never got!

Kevin O.
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Truck was unlocked. Picked the electronic sign in method through the phone app, but was still informed to get the keys from someone at the location. All doors To location were locked, And they were not answering phone calls. Stood in the rain for 30 minutes before someone happened to come outside for me to flag down and ask for the keys, did not seem to know exactly what he was supposed to do but just gave me the keys.

Willonda C.
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Customer did not leave a comment.

Erica H.
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Customer did not leave a comment.

Jeffry V.
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Thank you for everything

Matthew L.
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Online check in wanted 2 phones numbers for me the one who made the reservation, and 2 completely separate numbers for my husband as the driver and we only have 1 phone number each so that made the check in process long and frustrating

Joshua S.
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Customer did not leave a comment.

Angelia M.
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I was told i would be cheaper to return to same location where I picked up but this was not true. I ended up paying 80 more that what I would have otherwise.

Joseph S.
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Joe is awesome!

Joseph S.
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Best Uhaul Location Ever!

carlos G.
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Customer did not leave a comment.

Victoria C.
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The return process wasn't user friendly....did not work locating me at return store...2 representatives tried to assist me...still didn't work....it took way to long....pretty much sucked!

Francine K.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Jennifer M.
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Customer did not leave a comment.

KOMI K.
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Customer did not leave a comment.

Jamie A.
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Customer did not leave a comment.

DAVID F.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Ken H.
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Customer did not leave a comment.

Erica C.
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There is no one to assist you and they do not know what to do about anything especially my refund which I still have yet to get cause no one knows what they are doing

Darren S.
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Arrived at 8:20 for 8:30am pickup...I did not pull out until 9:10!!!!! Online approval lasted too long!!

Tim C.
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Customer did not leave a comment.

LAUREN M.
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Customer did not leave a comment.

Chelsey P.
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Customer did not leave a comment.

antonio W.
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Customer did not leave a comment.

Emilie L.
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Customer did not leave a comment.

Carol F.
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The only issue I had was it was leaking oil, not a lot. When I returned it on Sunday I couldn't park it in the right place because other trucks had been returned and a car was parked in a no parking area so none of us could get back into the lot. Of course not Hal's fault. It would be nice to have a bigger parking area. I was over charged for furniture pads but I'm in contact with the gentleman and I'm sure he will refund me. He was very polite and helpful at pick up. Thank you, it made my move much easier.

KAYLA S.
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Last week I rented a 26 ft truck and it was dirty n after the owner gave me the wrong truck compared to the paperwork I waited 50 min for him to get off the phone to help me which took an hour away from my time to move and i was very limited on daylight to begin with. He just seemed careless n rude. Rented a van today and it was FILTHY!! Nasty disgusting! I feel like this location just wants to collect their paycheck. Only cake back bc it's a handy location n less mileage cost if I get it off route 4 right there.. LOVE uhaul!! Always have but this location is horrible.

doug S.
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The location was not Danco Transmission. It was Secure EZ storage. Their check in policies were not in line with the location where I rented the truck and I was told I would have to pay a $30 cleaning fee. So I took the truck back to the original rental location.

Janette W.
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Wasn't able to pick up truck without going to the store, email link didn't work, said it couldn't see my location even though the uhaul verified that it was set properly. Had to wait 45 minutes for the store to open. Same with returning the truck, customer service said I couldn't drop the key in the drop box, but I received a call the next day and they said I should have. Notes were not put on the account even though the rep assured me she would notate the acct. I am supposed to be getting a credit on my account, but not sure if that will happen. Poor service!

Thomas C.
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Customer did not leave a comment.

charleen W.
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I think the online version is to time consuming and I don't like that part. The next time I rent I will go to the actual uhaul place and stand in line

Nicholas S.
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Improve mobile check-in and out, make cost more clear. Make time of use more clear before already done with rental check-out

James K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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