Customer Reviews for D&K Automotive and Wrecker Service LLC
(U-Haul Neighborhood Dealer)

118 reviews

201 W Cherokee St   Vinita, OK 74301

(918) 256-8498

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 256-8498

201 W Cherokee St
Vinita, OK 74301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were kinda slow on getting the truck rented to us, then just said the key is under the seat and sent us on our way. The truck is a little over a half a block away from the office.

regina S. 
Rating:
4.0

Radio didn't work 912 miles not good for long distance driving.

Emma M. 
Rating:
3.0

Customer did not leave a comment.

Sara B. 
Rating:
3.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Teddy B. 
Rating:
5.0

we had to replace windshield wipers

JANET K. 
Rating:
5.0

Customer did not leave a comment.

Dedrick H. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

I paid $100 cash deposit for the rental from Joplin Ok and returned it to Vinita Ok and in Joplin they told me I would get the deposit back from where Uhaul. I still have not received the check in the mail. My brother passed away and I had to place his household in a storage near my Grandma in Big Cabin. I live in Tulsa. I'm super frustrated because months later I still haven't received it.

Amanda T. 
Rating:
4.0

All was well:)

Teona L. 
Rating:
5.0

Customer did not leave a comment.

GARTH B. 
Rating:
3.0

The truck was dirty inside the back as well as inside the cab

ROBERT G. 
Rating:
5.0

Lower the price. Give discount when you have to rent from you more then once. I've rented from you 3 time this month. I need to rent again, but it's getting to cost to much.

Karen I. 
Rating:
3.0

Customer did not leave a comment.

Gerald G. 
Rating:
4.0

It was hard to figure out exactly where to go. Once I found the office, the girl was very helpful.

James G. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

D&K took care of everything! They have always been super helpful. I would recommend them to anyone!

James F. 
Rating:
3.0

Disorganized. Place was fairly grungy. Cigarette smoking in office. Not someplace I'd have been comfortable with my wife being seen, alone.

David B. 
Rating:
3.0

Customer did not leave a comment.

Brittney P. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
3.0

Customer did not leave a comment.

nengge V. 
Rating:
1.0

The owners were rude, they sent us to hook up our trailer by ourselves and then didn't check to see if it was properly hooked up. They asked us to come back in 30 minutes because they were eating lunch. I'm not sure why they couldn't just put their lunch up for 5 min to assist a customer but If you ask me that's terrible customer service. I would not recommend this location.

Tyler M. 
Rating:
3.0

Customer did not leave a comment.

Rowdy L. 
Rating:
3.0

Customer did not leave a comment.

Huey C. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

I appreciated them allowing us to drop off the truck on saturday before it was due on monday.

Samuel C. 
Rating:
4.0

The drop off was inside a mechanic shop. A separate clean office would be better.

Samuel C. 
Rating:
5.0

This location was fast, friendly and very easy to deal with.

Lawrence M. 
Rating:
3.0

Dropped the truck off late that night. No one on site. They are now trying to charge me saying this was not correct drop off location? Google only showed this place?

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

It is hard to know where to park. The place is not neat or clean.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

Stormy P. 
Rating:
5.0

Drop off was a wrecker company location.

Susan G. 
Rating:
4.0

This facility was also a tire, auto repair shop and a wrecker service. While I can't brag on the cleanliness and organization of the place, at least the people knew what they were doing and did it well and efficiently.

ernie C. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
3.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Just keep up the good work!!!

chris H. 
Rating:
4.0

Customer did not leave a comment.

ernie C. 
Rating:
4.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Great place!!!

Stacie J. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
4.0

Very nice people and very understanding.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
1.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

This was an excellent experience and I will go back if needed. Thank you

Brandi N. 
Rating:
5.0

Customer did not leave a comment.

CATHAY S. 
Rating:
3.0

should have been charged the normal $0.59 rate per mile. cost me double to move, whatta deal. SCAM

THOMAS F. 
Rating:
5.0

Friendly help

Don F. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
3.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

Eddie E. 
Rating:
4.0

Upon returning the vehicle, there was no deposit paid. On the trip to Leavenworth, ks from Vinita, ok a few months ago it cost half of what it did to come from Leavenworth, ks to Vinita, ok and there was even a deposit that was returned. I doubt I will be using uhaul for any more of my moving needs.

AMBER C. 
Rating:
2.0

We arrived just before noon. They were not available to assist us. Drop off was not what we expected. We had to call uhaul for explanations and assistance.

Peggy R. 
Rating:
3.0

Customer did not leave a comment.

Shane T. 
Rating:
4.0

Customer did not leave a comment.

J Ross V. 
Rating:
4.0

I have rented UHauls and used Uhaul for my company and myself many times in the past. After this last experience, I will never use Uhaul again.

Rating:
5.0

Nice friendly, efficient people

Don F. 
Rating:
3.0

Customer did not leave a comment.

william S. 
Rating:
3.0

Customer did not leave a comment.

Katelyn W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
3.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Pat A. 
Rating:
3.0

The drop off locations was tied to an auto repair shop and would not be a place you might readily go to pick up a U-Haul or drop off but it is the only location provided in town.

Leah C. 
Rating:
5.0

The best Uhaul location that I have ever dealt with. Brandi is very helpful and courteous. I would highly recommend this location.

MARC B. 
Rating:
3.0

The only issue we experienced with U-Haul was the return location on the contract was no longer available. Was advised to take the truck to another location via 800 number we called for return. The truck was returned on a Sunday, Jan. 14. No one was at the return location.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY J. 
Rating:
2.0

The truck was not ready and my wife and I stood there awkwardly while the lady worked on our reservation on the computer not saying a word to us. The guys were sitting in the chairs eating breakfast and talking back and forth using vulgar language leaving my wife and I standing there. I would not recommend this location to anyone. The truck was also not cleaned out when we got the truck.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

roger C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Quick and fast service.

Mitchell R. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN E. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

The staff at the company is very friendly and easy to work with! Great service.

MARC B. 
Rating:
3.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Everyone was very knowledgeable and extremely helpful. Wonderful experience.

belinda M. 
Rating:
5.0

Super.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

DEMAYE P. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

sheila W. 
Rating:
5.0

Nothing. You made it easy to reserve the cargo trailer and to pick up and drop off. Thanks. I will refer family and friends as well as use your service next moving time.

Tina P. 
Rating:
3.0

Just a drop box did not deal with anybody

Hunter T. 
Rating:
5.0

Excellent customer service and support. Highly recommend.

jennifer S. 
Rating:
3.0

Main issue was location was supposed to open at 8am but agent did not arrive until after 8:30am. That put us behind schedule. The office door is not very obvious as the location is primarily a wrecker service and is in an out of the way location. Otherwise they gave great service and were helpful.

Rock L. 
Rating:
3.0

Customer did not leave a comment.

steve J. 
Rating:
3.0

The back of our truck pulled to the right quite a bit, and we received no warning.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

Treva J. 
Rating:
3.0

Nobody there.had to call and then nobody checked our truck in on Monday. Had to call again to get that takin care of.

Kymberly W. 
Rating:
3.0

Customer did not leave a comment.

kirk S. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
2.0

Customer did not leave a comment.

Warren H. 
No reviews have been submitted for this location.

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