Customer Reviews for D&R Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of D&R Towing

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BRAD W. on

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The guy that hooked us up very rude the guy in tricities til us Hermiston would have everything we would need wrong two trips to the auto parts store after couple hours got on road

Darla C. on

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Brian and Michel C. on

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Charles B. on

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Easy to find

Joseph M. on

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I appreciate having the trailer available at a moment’s notice and this time was glad to drive 30 miles to pick up, but in the future I hope to rent in the Tri-Cities and not drive to Hermiston OR.

Matthew N. on

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Better care taken when showing fuel levels. I was forced to pay for fuel the vehicle did not need. The gauge was one needle width below half. Dropped off at the same level, yet the application on the techs phone said it was below the “half mark” that the vehicle was reported to have.

Tina R. on

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Larry B. on

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Very easy return. Fast speedy service.

Renae B. on

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Thank you for making our move easier! We appreciate you!

Fred T. on

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Owner was grumpy and the trailer only had 20 psi in the tires. I didnt know until i had my vehicle on it. Very irritated. Also the first place i was sent to pick up a hauler it was unavailable and out of service. I had to drive a hour out of my way to get another. Very disappointed in all partys.

Keli S. on

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Nothing. Pickup was easy. I would recommend this location. I only wish that they'd had a bigger truck available at this location.

goerge G. on

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Laura E. on

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The women had to check us out old style after not being able to decipher a change on the U-Haul website. U-Haul has went way downhill in our opinion and we will look into differ companies next year when we have to move again for work.

Kay M. on

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Truck was dirty. Bugs on windshield, road oil on sides of vehicle, inside smelled of tobacco, (I am mildly allegic) if I had needed it for a long distance I would have rejected the vehicle. I felt like I was interrupting their day getting the vehicle.

Sherry T. on

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Rick B. on

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Donna O. on

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Everything was great just the way it is.

Scott J. on

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Shalla P. on

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Quick and easy pickup and drop off. No issues. Excellent experience and will rent from this location again! Thank you!

Tim P. on

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I was frustrated that D&R or UHaul did not add in an extra 100 mi credit since I had to make a 35 mi (one-way) trip to Kennewick, WA to pick up the auto transport trailer. When I returned the van and trailer at Klamath Falls, the wanted to charge me for having gone over my allowed mileage.

Shalla P. on

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Jesus P. on

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Customer service needs a huge improvement!! Cleanliness is non existent and never will I go to this location or use U-Haul if they continue to be a authorized dealer for U-Haul.

CAMILLE E. on

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Sabrina T. on

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John P. on

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Mattias R. on

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Online check in and check out processes too lengthy, staff at location not very helpful

Jacob R. on

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David M. on

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christina H. on

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Na

lamar M. on

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U haul customer was below par. I called to resolve my faulty equipment mishap And didnt hear anything til 2 weeks afterwards. Didnt receive a refund and overall bad customer service

Robert M. on

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Paul P. on

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Penny R. on

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JAMES C. on

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tim C. on

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gregory C. on

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Johnny V. on

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The truck it’s self had “X” throughout the entire cab and box, dash was dusty, and windows where dirty inside and out.

Raymond G. on

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Raymond G. on

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Douglas T. on

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Laura F. on

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This company was beyond rude! We were told we couldn't rent a small truck because they didn't have one. BS. There was 7 of them sitting down the road and 4 on their property. When I returned our rental all the small trucks were still in the same place. And still are today! I feel they made us get the bigger one to make more money. They were extremely rude to talk to or try to deal with. We will NOT be using ANY uhaul company in hermiston ever again! Truck was fine. Customer service sucked! And I feel ripped off! Majorly!

chris B. on

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Stephen S. on

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Steve B. on

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When I may my reservation weeks in advance I told pick up had to be in the TriCities but the night before was told that didn’t even have 26’ truck within 100 miles and the rep was very rude and not helpful at all. I called back later and that rep at least found a truck 30 miles away but still very inconvenient In a busy day . We do a camp for kids in foster care and were using the truck to haul stuff and it was very stressful. The people were very kind and understanding in Hermiston

Terry I. on

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This U-Haul was in terrible shape the door seal on the left side was falling off the door the brakes squealed when you applied the brakes the interior had leaves and dirt all over the interior cab the exterior looked like it had not been washed had mud and pine needles all over the windshield. This truck was in poor condition and was not road worthy to be out on the road the people at the U-Haul location have no business being a U-Haul dealer they are rude and disrespectful I do not perfer to go to this location in the future we are in a small town and have only two U-Haul locations this is the second time I have had to deal with this location and both times I would personally avoid this location

Wendy G. on

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Cameron L. on

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Kay M. on

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Max K. on

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I was very disappointed that I had made a reservation in advance and was unable to get the correct size truck. When I delivered the truck, I noticed another Uhaul center had multiple trucks of my size.... 2 Blocks down. I have rented many trucks from Uhaul and this was the worst

rodney C. on

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The truck seemed to wonder a bit, hard to control ..

Robert S. on

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I would recommend this location based on the fact that there is not many uhaul locations in the area. The people behind the desk were dressed very unprofessionally. Also the truck was on empty. I did not notice until i was already on the road. So i filled the truck up twice.

Matthew H. on

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My only concern was that I made an appointment because the Uhaul Rental claimed to be open on Sundays. Saturday night I get an email saying I've been switched to online express check-in, which I didn't really understand. Then Sunday sure enough no one was at the Uhaul rental facility. I called in to Uhaul and they helped me understand the online service, but it would have been nice if my contract wasn't changed the evening before I was supposed to pick up the rental. It made the whole ordeal feel a little scammy. It turned out to be fine! But getting an email so soon to appointment time, then getting down to the Uhaul and finding no one there made for a stressful 12 hours or so. Again, it would have been nice to get those instructions at contract time.

Merle R. on

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No comments to offer

Connie L. on

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RAMANdeep M. on

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Donna S. on

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No one was there. As I was parking the truck a person was locking the door of the rental building, and just left.

joe B. on

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Patrick H. on

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JEANENE B. on

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I have always been pleased with D & R. HOWEVER, overall, when I picked up my uhaul, it was not ready. There was no internet available onsite. After him trying on his cellphone and I trying multiple times on my cellphone and reentering billing multiple times my card was charged and no order was shown even after finally calling in. It took quite a bit to FINALLY get it. And, I was sent away with zero paperwork and no paperwork in the uhaul. ONLY to be billed $65 for an extra day when it was turned in just 2 hours late 5pm instead of 3 pm and being told when turned in that I would not be billed and called the NEXT day to ask where my uhaul was and if I STILL had it. I think I should be refunded the ridiculous $65 extra day charge.

TERRY S. on

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Dirty on the inside dirty in the back

Charles J. on

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Nancy H. on

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Peggy M. on

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Susan and her associates run a very professional shop. They are awesome!

Todd S. on

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Tried to drop off my equipment using your web site. Very frustrating experience

Timothy R. on

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I thinks its, ridiculous that Uhaul charged $140 to travel from Hermiston or. To San Antonio tx. And $618 to travel from San Antoino tx back to Hermiston Or. The exact same distance both ways. The same size 5x8 trailer. The uhaul company should be a shamed of themselves. I have used uhaul several times in the last few years but never again.

Ronnie B. on

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The location I was sent to after making a reservation was closed, I was lucky to get another truck not the length I needed but better than nothing I guess??

Rick B. on

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Kara H. on

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MaKayla S. on

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I reserved a 26 ft uhaul online a month in advance. The day before my move i recieved a call from their main office pretty much telling me the gave away my uhaul because it was in high demand. Very inconvenient not to mention they would not do anything to fix their wrongs. Terrible customer service. If i had not been called on such short notice with no other option because the lack of time, i definatly would not have wasted my time or money after being screwed over. However, the staff at D&R were very great. Great customer service great attitudes.

Roger R. on

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JAMES W. on

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My comment has nothing to do with the pick up site, it has to do with what I was told and what happened. So far I am NOT happy with the U haul in general. I was told one thing and then another. It took many calls to customer service for my move to get things on track, and then things I told CS was wrong wasn't fixed, and no a 4 bedroom apt will not fit into a 20 footer, unless they had nothing but basics. U haul knows they have the game in Hermiston tied up and in my opinion they used this to their advantage, competition gives you reasonable prices, as the only game in town, they know you have to use them. D & R towing has always been good, it is u haul I am not happy with.

Roberta W. on

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The counter person was too busy to listen to me.

Jon M. on

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Horrible experience all around, my truck was not what I asked for. Major issues with central reservations. Personnel at the business were not friendly. I will not ever recommend UHaul. UHaul and this business do not even warrant one star.

Shela R. on

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Kenneth C. on

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I recommend not moving in bad weather. U-haul was excellent!

Cody O. on

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Rodney F. on

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When I called to ask a question they weren't very helpful.

Amy H. on

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the woman whom worked the front was rude and abrupt.

JAMES B. on

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JEFFREY T. on

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Eric S. on

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Provide a lunch room for the secretary as we interrupted her lunch and she was a bit grumpy, although she did take care of the paperwork and tell me where to go, that is where to park the trailer.

Tosha R. on

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Hilda C. on

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Rented $29.95/day truck and paid $44.95. No insurance or extras except mileage estimate. At turn-in an additional day was $39.95 and charged for mileage again. I would have figured 2 days at $29.95 plus 17 miles at $.40 would have been in the ballpark of $68. I was charged $91.87. Won't be using or recommending U-Haul again.

jack C. on

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Chandra A. on

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butch B. on

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Susan P. on

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Gunner H. on

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This is one of many times that I have rented from D&R Towing. They have always taken care of me for all of my moving needs. A professional company that gets you what you need.....

Brian P. on

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Trailer was in rough shape and the staff was more into their phone than the customer.

Corby R. on

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Tell them to stay the hell away from Rufus!

CORBY R. on

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Gunner H. on

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Maggie W. on

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Michele D. on

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craig G. on

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Paul B. on

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CHERYL J. on

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Lew O. on

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The two rear tires were flat! I had to fill them at a tire store! For the money, I fill that I jiped!

dawn N. on

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They were extremely nice and very helpful

Michael S. on

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Not too inviting. Representative seemed grumpy.