Customer Reviews for Daniel Ace Hardware
(U-Haul Neighborhood Dealer)

595 reviews

115 Colony Center Dr   Woodstock, GA 30188
(Hwy 92)

(770) 924-5818

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 11:30 am - 5 pm

Services at this Location:

Contact Us

(770) 924-5818

115 Colony Center Dr
Woodstock, GA 30188
(Hwy 92)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 11:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We blew out the rear back passenger aged tire, almost rolled the trailer. Could mot get U-haul to answer their phone for 2 plus hours, went to the website, still no response. Had to call customer service to book a new service, they immediately took the call, but could do nothing, called that again and found a cs who did a transfer and stayed on the line with us and finally got a response. The response repair truck got there in 90+ minutes. The whole process started at 5:30 est and was finished around 9:30, pushing 10:00. My wife sat in the on ramp with entrance cars coming behind us and ongoing pushing 70 -90 mph cars beside us. We called our 3 kids and said goodbye to them and told where our will was and the combination to the safe and where the bank lockbox key was as those cars were about 6 feet to the side of us. So there….

ALLAN J. 
Rating:
5.0

Daniel Ace is a great place. Always helpful and friendly. Thank you.

DAVID P. 
Rating:
4.0

Move check in desk to front to make process easier

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Ben N. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Danny, you are the best!

Ken S. 
Rating:
3.0

When I got the truck there was a water bottle & A coffee cup in the cupholder didn't think anything about the items.. I never used the cupholder so I left them in there.. When I returned the truck I was received a fee for those items... Also the fee for the truck was not clear... Starting off at like $40.00 to $83.00 & then to $103.00

James H. 
Rating:
4.0

Customer did not leave a comment.

Mohammad N. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

I only found out that I had to return my rental at this location AFTER I was at the location listed in my paper contract. It would have been nice to have a phone call to let me know that the return location had changed.

Gerard P. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
1.0

Rude, horrible customer service. If you don't want to work, retire

Peter R. 
Rating:
4.0

Just odd that a Ace Hardware would also be a Uhaul pickup location. If the staff is busy doing something else it would be difficult to get assistance.

William M. 
Rating:
5.0

Great customer service

Brett R. 
Rating:
5.0

Your representative your not there. But the gentleman from Ace hardware helped.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
1.0

Has the equipment available as promised. If not, you go to a different location and pick it up.

James M. 
Rating:
4.0

Customer did not leave a comment.

Jeff I. 
Rating:
5.0

Customer did not leave a comment.

Sharlyn M. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Graham H. 
Rating:
5.0

Easy to work with - fast transaction. All good!

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

I couldn't find the drop box for the key so I asked the cashier where to drop it off and he said to just leave it with him; I didn't feel very confident about that. He also wasn't wearing a mask.

EMILY S. 
Rating:
5.0

We rented in person. Ace hardware had connection problems with both the reservation and the pick up. Other than that all was great.

ROB S. 
Rating:
5.0

Was in an Ace Hardware store so had to wait a minute to get someone to help but was pretty easy.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

DAVE E. 
Rating:
3.0

Customer did not leave a comment.

fatimah S. 
Rating:
5.0

Customer did not leave a comment.

Vic C. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Truck was clean but there were issues with the steering wheel

atinc S. 
Rating:
5.0

Check in took a very long time due to computer issues but overall a very good experience.

Glenn B. 
Rating:
5.0

The place was great but the truck needs to be serviced

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Kristian E. 
Rating:
5.0

Customer did not leave a comment.

Kristian E. 
Rating:
4.0

Customer did not leave a comment.

Jean-Michel C. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Very nice people.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Raefe W. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Actually - no improvements needed. Staff did an excellent job of walking me through each process step - from vehicle selection to inspection, payment and refueling.

Todd A. 
Rating:
5.0

Rented from them a few times always great experience will recommend anybody to go there great service

Seth B. 
Rating:
1.0

The person who rented the uhaul before us did not return the keys, so we had to wait over and hour past our pickup time to receive our uhaul. It delayed our entire timeline for moving to another state. I'm extremely dissatisfied.

Samantha W. 
Rating:
5.0

Thank you for such great inventory, service and professionalism. I'd go out of my way to use this location again!

Glenn M. 
Rating:
5.0

GOOD PEOPLE

kyle W. 
Rating:
5.0

Great people to do business with. Very friendly and knowledgeable.

Jean C. 
Rating:
2.0

Overcharged. When I got in the truck speedometer read 85683 not 85682. I drove 26 miles and put slightly over 3 gallons in the truck an 1/8 mile from u-haul. I was charged for 2 more gallons. I was told the truck gets about 10 miles/ gal. Where did the other 24 miles come from? I expect to receive a credit for $ 7.99 on my AmEx or I will put it in dispute. It doesn't sound like much but if you did that to all your customers, you would rake in millions a year, don't you agree?

Stewart S. 
Rating:
5.0

I should have looked at the gas before I left. It said that I had 3/8 of tank on the paperwork, but I only had less than 1/8 of tank left. Which was left than 50 miles. So as soon as I left, I had to fill up.

Virgil M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
3.0

The attendant checked The trailer's lights and I later found out that the right turn signal on The trailer did not work. One of the tires was also low on air which made the trailer wobbly and unstable, this also affected fuel consumption.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
2.0

reserved online; Daniel Ace personnel had no idea what they were doing. Asked same questions 3 times; appeared to be rebooking it - took 40 minutes to pick up. Could not address questions regarding payment of tolls;

Karen C. 
Rating:
1.0

I rented a truck to be picked up “between noon and one o'clock”. I arrived at 12:15 to be told my truck had been rented to some one else because they showed me as a no show based upon having scheduled my pickup at 1:00 AM!!! Then, I settled for a trailer. It took an hour to do paperwork because their computer was on the blink. Finally, I ordered pads and was charged. Yet, they did NOT put the pads in the trailer. After all of this, they charged me to buy an adapter for my trailer lights as I did not bring my adapter since I expected to pick up A TRUCK!

Robert W. 
Rating:
5.0

I appreciated the after hours drop off. Receipt was emailed to me the very next day, which happened to be a Sunday! Great rental from beginning to end. Thank you!

Michael Y. 
Rating:
5.0

Daniel was great equipment was clean and ready for pick up. Love quick dispatch.

Jose A. 
Rating:
3.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
1.0

Their bill was incorrect/fabricated... It stated I should bring the truck back with 7/8 of a tank of gas. When I received the truck it had less, as it read just slightly more than 3/4 of a tank. When I returned the truck, I had just filled the tank to a level just a hair more than 3/4 of a tank (At a VERY similar level to which I had received it). They had the audacity to charge me for 3.5 gallons of gas at $3.25/gallon. First of all, I shouldn't have been charged anything for a so called "EZ Fuel Sales" !!! On top of that, what gave them the right to charge me that much per gallon? Yes, I know what the contract stated but that was in no way representative of the prevailing price in our Woodstock area which is now LESS THAN $1.70/gallon... I am furious... I live in The Woodlands subdivision nearly adjacent to the Ace Hardware where I rented the truck from. Trust me, I'm going to get the word out to the neighborhood to never rent U-Hauls from this store as they are nothing more than a bunch of con artists! William Keneely 678 491-9522...I trust you WILL call me?

William K. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Aside from some minor interior cleanup needs, vehicle was in great shape. Check-in staff was very friendly!

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
4.0

Customer did not leave a comment.

dolan W. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Great equipment and great service at the location people were very helpful. Definitely will be returning

Francisco Z. 
Rating:
5.0

Customer did not leave a comment.

gary P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

No complaints about the location, it was a great transaction . However I wasn't satisfied with uhaul selecting a reservation so far away, especially since you have to pay for mileage. It was an additional 18 miles, roundtrip, that I had to drive in the opposite direction to p/u and drop off. I made this reservation with plenty of time in advance, there should be more of an effort to locate a truck closer to my address.

Leticia C. 
Rating:
3.0

The truck leaked very badly I could not use part of the truck

JOHN H. 
Rating:
5.0

It was a great experience, the truck was clean had ample fuel Daniel was prompt and punctual to get me in and out, the drop off was simple and easy. This made my move easy and efficient, I'd recommend this location to anyone in the area coming or going

AARON L. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Close to home

KURT S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

No suggestions, they handled all our needs professionally and were very friendly

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

PATTY C. 
Rating:
5.0

Customer did not leave a comment.

Nadine L. 
Rating:
5.0

Great experience. No complaints

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Would have liked the interior of the truck swept out but it was ok.

DENISE B. 
Rating:
5.0

Excelent experience

Ocimar D. 
Rating:
5.0

Everything went like clockwork.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

GAYNELLE K. 
Rating:
5.0

Customer did not leave a comment.

Ian E. 
Rating:
5.0

Clean the truck interior (vacuum), windshield, and sweep out the back, which I did for you.

Bruce P. 
Rating:
2.0

I would recommend the pick up location but not the drop off location.

Rose D. 
Rating:
5.0

Great personal service from Dan.

John F. 
Rating:
2.0

1. The truck I reserved was not available. 2. The 10' truck that I was given has a non-operable seat belt on the passenger side. 3. The side mirror on the passenger side does not stay in position. 4. Although I made the 10' truck work with a 5' trailer, the overall experience could have been better.

Everett R. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
No reviews have been submitted for this location.

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