Customer Reviews for Dans Place
(U-Haul Neighborhood Dealer)

1390 reviews

15800 National Hwy SW   Cumberland, MD 21502

(240) 284-5059

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(240) 284-5059

15800 National Hwy SW
Cumberland, MD 21502

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dan was awesome!! He helped me through the entire trailer and truck experience as I was a novice at using a trailer for my car. I couldn't have asked for a more caring, helpful guy!! Highly recommend!!!

Karen H. 
Rating:
5.0

Dan was great he made the process of getting the rental vehicle problem free.

KENNETH M. 
Rating:
5.0

Outstanding service. Very professional. Will be the first and last place I go when it comes to renting a truck for any reason.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
5.0

Dan and his wife where very pleasant to deal with.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

You did great. I dont think there is anything you could do to improve. Everything was there and ready to go. You made check in and check out, fast and easy!

Tom C. 
Rating:
5.0

Dan was great and easy to deal with. Got me setup right away. Would highly recommend this location to anyone.

Jeffrey C. 
Rating:
5.0

Always very helpful! Very good service!

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Dan is great,he is very knowledgeable about what he is doing. Dan also is very friendly. I would recommend this location to everyone.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

No negative comments here... Dan was awesome! Very helpful and informative. The auto transport trailer was perfect for my needs and handled very well behind a half ton pickup truck.

mike F. 
Rating:
5.0

Dan always knows what you need

jeff B. 
Rating:
5.0

We absolutely love renting from Dan's Place. This is the third summer in a row we've used him for our moving needs, and every single time he's eased our stress and made the process smooth and simple. He's above and beyond. He's the only place we suggest to family and friends. Love,love, love Dan.

Christopher H. 
Rating:
5.0

Dan gave me the best moving experience. He is so helpful and very efficient.

Toshiko P. 
Rating:
5.0

Customer did not leave a comment.

kingsley A. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Dans Place is the bomb. The People that run this place are the most friendly, helpful, nicest people i have had the pleasure to deal with. Uhaul never gives me this location even when I have tired to get them. They usually give me the one in Cumberland which is not a good place at all. Even when you get it back early from there the person in Cumberland find away to keep your deposit. These people were above honest and so very warm and friendly. Please if you need a pick up or drop off near them use them. Even if it is a few extra miles to them it will be well worth your trouble. Thank you so much Dans Place.

Susan S. 
Rating:
5.0

They were really friendly and helpful and I would rent from them again

samantha L. 
Rating:
4.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Awesome experience great guy thanks Dan

william S. 
Rating:
5.0

Excellent service. Dan went above and beyond. Would recommend him to friends and family. Will be using him for all our Uhaul rentals in the future.

Chandler R. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Quick and easy the fellow was nice and professional. In and out in only a few minutes. My new favorite place to rent uhauls.

ADAM D. 
Rating:
5.0

I enjoyed working with this uhaul dealer over the rest of them I've dealt with on four rentals since the beginning of the year. Thanks Dan

DEAN ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Jeff V. 
Rating:
5.0

Dan could not have been more helpful. I called him with questions more times than anyone should and he was very nice every time and extremely helpful. When we arrive to pick up our truck we were uncomfortable with the size and he showed us every thing he had in the parking lot which was plentiful and we ended up with a trailer which was a much better fit for us. He was very knowledgeable and put us at ease. We drove 14 hours with no difficulties. Dan made sure that we had everything we needed in reference to lights and driving instructions. He made the process easy with an added sense of humor. I need to rent another U-Haul and I will be using Dan in the future.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Excellent service he went above and beyond. Very helpful.

James M. 
Rating:
5.0

Nothing... very friendly ... I always rent from this location...

Frank P. 
Rating:
5.0

Nothing. Dan is great to work with and very helpful.

Steve W. 
Rating:
5.0

Perfect Tip top customer service Thank you Dans Place

Christopher T. 
Rating:
3.0

Make sure the truck is in good working condition

Dwight P. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Dan is great to work with.

Joe C. 
Rating:
5.0

Very good and clear communication at Dan's place. Helpful. Sets this location apart from others. Also, easy to get in and out.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Speedy service. I'm always in and out once i show up.

JW C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE K. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

U haul has been such a godsend on so many moves for me and my family. It's easy, clean and convenient. Don't change anything. Dan was great to work with.😊

DEBORAH LOUISE H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

suzy M. 
Rating:
5.0

Nothing, Dan is super great to deal with.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

frostburg state U. 
Rating:
5.0

Very helpful and polite. Would absolutely recommend to friends and family good business.

shawn S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Keep everything the same great service friendly staff

KENNETH M. 
Rating:
5.0

Dan was great to do business with. Knowledgeable, reasonable, and helpful. Would do business with again if I need a truck.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Fast courteous service.

J.W. C. 
Rating:
5.0

Excellent

Elizabeth C. 
Rating:
5.0

Great service

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

No improvement need for this location 5 star rating from our business. No waiting for trucks ever! This location is in our professional opinion the top rated rental location in our area!

Kista M. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Nothing to improve nice friendly workers l, will definitely be back again.

Todd B. 
Rating:
5.0

Dan is very knowledgeable and helpful

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Nothing he did a wonderful job in helping me hook up and disconnect my SUV and doing the paperwork.

William P. 
Rating:
5.0

Completely satisfied with the service and equipment. Best Uhaul location. Always pleased. A+++

LEIGH S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Location and equipment were excellent. Dan was great ! Greatly satisfied with the customer service end of your business. However I will never rent another Uhaul again. Rates are entirely to high. Cost me 232.00 to drive 160 some miles round trip . Will not recommend Uhaul to anyone .

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Zack R. 
Rating:
5.0

Absolutely nothing Dan is a cordial, professional and provided great understanding and knowledge of the product I was renting. Dan also is very good at verbalizing to assure I understood how to use the product I was renting. I just wish there was more good people like Dan in this world.

Henry O. 
Rating:
3.0

Customer did not leave a comment.

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Great folks to work with.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

I only use this location, good service every time

kevin P. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Rita M. 
Rating:
5.0

Great service; quick to get you to your vehicle; friendly well-informed staff. Will recommend this location to anyone looking to rent a U-Haul vehicle.

orville H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Dan was so helpful and accommodating!

John C. 
Rating:
5.0

Office could use a good cleaning.

James R. 
Rating:
1.0

Drop off location wasn't opened when hours were listed. Called all numbers and nobody answered. Was on hold for 20+ minutes with Uhaul customer service. Dans Place had multiple hand trucks out, nobody answered phone. Absolutely terrible experience

Alexander B. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Sherry P. 
Rating:
5.0

Dan is outstanding. My UHaul place from now on. I use these vans for auction, moving etc. Good Man Dan is. Zero issues. Explains everything and makes everything super easy. I tried Longbranch out of Oakland md. All I have to say is terrible and will never ever use them again. Rude and felt like I was bothering them. Dan's is the place to go. I will recommend him to everyone I know who needs a UHaul.

Michael S. 
Rating:
5.0

Dan is extremely helpful in making a reservation, and in hooking up equipment. He will set up a reservation no matter where you are in the country, and no matter where you are going. He is my go-to reservation person.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Byron T. 
Rating:
5.0

Nothing. Everything was great.

David R. 
Rating:
5.0

Best place to rent a UHaul ever!!! Very helpful

Lori S. 
Rating:
5.0

I couldnt imagine Dan improving the already perfect service he provides, so if asked from U-haul Corporates perspective, in my opinion, the best thing you could give the "next customer" is some directions to Dans! I guarantee they will be grateful, and appreciate you for it. I've partnered with him for the last 5 years as I need, and tell everyone i know that if they haven't experienced uhaul with dan, they've NEVER experienced uhaul!!! As always, I appreciate the crap out of Dan, and God bless his positive attitude toward everything, every time!! You just cant help but respect the man, hes been the best for a long time!!! Thanls again (and next time!

Kevin G. 
Rating:
5.0

The owner was very pleasant and helpful, and had plenty of trucks to choose from and the service was outstanding! This is the 3rd time I've used this location and I will continue to only use it from now on! Thank you so much Dan for your kind help!!@

lisa E. 
Rating:
5.0

May wish to have 7 point pig tails avaible for people who have upgraded thier tow lights from the old 4 point...luckly I had one

Sean E. 
Rating:
5.0

Awesome experience.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

All good. They had the vehicle I needed. It was ready when promised. It was clean, ran well, and Dan's attention to detail made an excellent business transaction. Good rate on the rental.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
No reviews have been submitted for this location.

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