Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

I originally had a reservation through acorn mini storage. I rented it a week prior to my move, on the morning of the rental I went to the location and opened up the app. After speaking with customer service I learned that acorn mini storage wasn’t app accessible. Why wasn’t i notified before the day of rental that acorn mini storage wasn’t app accessible. This is poor customer service. The customer service rep found me a nearby location that did, however the map/location wasn’t reflected well on maps, took me to their storage location about two blocks away.

Rating:

5.0

I reserved to use 24/7 Truck Share for mobile pickup, but I had to go inside to check out shortly after opening time on a Saturday. I also returned to the person inside later in the afternoon. No worries. Everything worked out great!

Rating:

3.0

First off the Guy there was helpful. Second the Fuel level was lower than the ticket showed. Third when stopped and put foot on the brake the engine would charge/speed up. wow very uneasy feeling to almost hit someone. Not very happy with the mntc by Uhaul

Rating:

5.0

For the steps to return, it would be helpful to have a step saying “things to know before you return.” In that would be how much gas needs to be filled into the rental, cleaning out the rental and folding moving blankets, etc…I didn’t get any of those helpful things popping up when I was ready to return it.

Rating:

5.0

Friendly customer service. Everyone is very helpful.

Rating:

4.0

Fast and easy drop off

Rating:

2.0

The app barely worked for pick up and did not work for drop off. It kept kicking me out of return process. The truck was usable, but very rusty leaving our hands and clothes very dirty. They didn't have a furniture dolly, even though it was something we reserved.

Rating:

5.0

It worked out perfectly for me location was great, staff was friendly and drop off worked out just fine, thank you!

Rating:

5.0

Maybe a fuller compliment moving supplies, but given its size and location, I'm not surprised the overhead is kept low. We have been coming to this location for years and been dealing with the same young man. He is very capable and friendly.

Rating:

4.0

The first two places I tried to drop the vehicle off did not work, so I was sent to this location. This extra driving is the reason I went over the allotted mileage, which I was still charged for. In addition, I overestimated the gas needed, and left the vehicle with about half a tank more than was required at dropoff. Perhaps there is no way to provide a gas refund to customers, but the significant amount of extra gas could have covered the extra seven miles I was charged for.

Rating:

5.0

Thank you! The equipment was clean and in good condition, and worked as it should!

Rating:

5.0

Equipment was in great condition and worked as it should!

Rating:

5.0

Wonderful truck...nice gentleman there today

Rating:

3.0

I didn't get a code to open the "return key drop box", so i just opened the box where I found the key with the only passcode I had.

Rating:

4.0

Very smooth pickup and return. They had the truck ready and running to warmup on a -3 degrees day. Fast and easy and friendly, smooth is what you want when you’re moving stuff!

Rating:

3.0

Make sure there is parking available for a drop off.

Rating:

5.0

the cab was a little dirty when I picked it up and there were two dolly’s in the back of the van that were strapped down.

Rating:

3.0

This U-Haul location was easy to get to, and the representative was a very nice person and made it a good experience. My problem is with corporate U-Haul, who, once again, I believe is deceptive in their practices. This is the third time I’ve been told that a trailer would be at a location and then I get a phone call the day before that it’s not available and I need to travel to another city. I was told I’d have to travel an additional 50 miles to pick up the trailer that I wanted. my advice is don’t ever believe U-Haul has a trailer where they say it is.

Rating:

5.0

Service was fast and professional. No more than 10 minutes for pick up or drop off.

Rating:

3.0

The steering wheel was upside down and the alignment was all off. That truck needs to be maintained better. The staff member that helped me was very nice and helpful however.

Rating:

4.0

The location was fine, my frustrations are with the reservation process as a whole for this order. I received confirmation of my U-Haul at a different location. The following day I received an email saying that my pickup location was changed without my confirmation. This change resulted in extra fees for milage. I did not receive a confirmation call so was unable to share my experience with a U-Haul representative.

Rating:

5.0

Good customer service!

Rating:

3.0

Not charge more for the gas when the gas did not move that much lol

Rating:

5.0

Always great customer service at this location.

Rating:

5.0

I was able to confirm the van with a phone call the day before, and the man was very nice and confirmed it. Everything went fine with picking up the van and dropping it off after hours. Thank you.

Rating:

2.0

I was over charged from Dart Storage. I paid 178.00 something for less then 50 miles and for only 3 hours of rental. That was not what I was quoted.

Rating:

5.0

Inside of windshield was very dirty. Windshield washer fluid was empty creating a dangerous situation. Dolly was left in the back as well as a purse and garage clicker from previous reservation. Significant damage on roof of van was not displayed in photos when using the app to pick up so I felt the responsibility to catalog all damage even though it wasn’t from me.

Rating:

2.0

The return procedure is unacceptable. To have to download the app to return a trailer instead of being able to speak to a human just doesn't make sense when you are returning something on the weekend, without any personnel at the location to help. Very poor!

Rating:

2.0

Pick up and drop off were slow due to the website crashing numerous times.

Rating:

3.0

I never received any sort of documentation after dropping off the vehicle so I have no idea what I’m being charged which I don’t like.

Rating:

5.0

Clean and remodel to make the space better to work in and visit. Add landscaping fruit trees and a few planter walls for peppers and tomatoes. The staff was good and service quick and accurate.

Rating:

2.0

Only open from 9a-4p Monday thru Friday, awful

Rating:

5.0

Thanks

Rating:

3.0

The word lock on the box to get my key to the truck was almost impossible to open. Due to the way the lock worked, we couldn’t figure out when the tumbler was in exactly the right spot and ended up wasting a lot of time on this that should have been spent moving instead. The word we were given for the lock was “hate”. That does not seem like a great word choice either for a business either, especially in today’s climate. Also the app requires multiple restarts throughout the rental process, which was extra frustrating. I was supposed to pick up the truck at 8, we started the process a few minutes before 8 and didn’t leave the lot until about 8:48. That’s a really long process for something that should have taken 20 minutes at the most. I’m willing to try the location again if they are open and I can deal with a person but I do not plan to use the app process again.

Rating:

5.0

I had no issues with my rental. They helped me get the trailer hooked up and made sure everything was working properly before I left.

Rating:

5.0

I love going to the Eaton st location the counter guy is the best he there every minute with everything you need or ask the guy is the best

Rating:

3.0

I may have missed pre-rental messaging that there is no guarantee under normal circumstances that the time reserved will be the time the unit is available. The preceding driver returned the vehicle 28 minutes late which set off a domino series of adjustments I was required to make, nor the least of which was pushing our move deeper into 100+ degree heat index after I’d worked hard to avoid that exposure for my helpers -

Rating:

5.0

The customer service contact information was not good. She needs more training on your products and she needs to listen to the customer.

Rating:

3.0

The location seemed fine. It was well lit, spacious, and the dropbox for the keys were easily seen.

Rating:

1.0

Send me a email I can respond to with some pictures of the truck given to me with a missing vent cap on the gas tank. Gas cap warning was on and was told that the mechanic said it was ok to drive because the gas cap wasn’t missing. It wasn’t till I put $60 in gas when I left the rental location and got to watch gas pour all over the road till I inspected the tank and noticed the vent cap on the top of the tank and about enough gas on the ground to warrant a call to the state duty officer. Needless to say I’m not impressed at all and will be happy to share my experience to anyone that would like to talk. Again happy to send you some photos of my “safe truck”. Neal

Rating:

3.0

There wasn't a dolly in the truck, which I had reserved. I will expect that charge to be removed from my bill.

Rating:

2.0

I might, but I would advise someone to try to pick up from a live agent rather than using the app. The app is very clunky. It took at least 25 minutes to pick up the unit, and then it crashed when I retuned it and I could not return to the picture-return process, so I had to re-enter a phone queue to confirm the return had been received…

Rating:

5.0

I feel like it’s perfect

Rating:

5.0

Guy working the desk was great. Same guy getting and dropping off.

Rating:

2.0

The remote check in and out process is very long and tedious. I won’t do it again

Rating:

3.0

The service was great and the cost was great. I could not figure out why the dang thing kept shaking at slow speeds.

Rating:

3.0

Open sooner in the morning 🌄. Also take cash app cards for payment.

Rating:

2.0

I reserved a dolly and I got charged for it, but it was not in the car. The truck was not well maintained to provide a normal driving experience

Rating:

3.0

Truck was in good shape, but you need to maintain the engine (check engine light)

Rating:

5.0

The U-Haul web site was down all day. Luckily it was working when we picked up the truck. Other than that. It was great!

Rating:

5.0

I ordered a dolly with my truck and it didn't come with one.

Rating:

3.0

Didn’t like that I was unaware they would be closed and I would be doing it on line

Rating:

5.0

The better location in the area for sure. Thank you for being a reliable and friendly place.

Rating:

5.0

The employee seemed extremely preoccupied with his personal laptop and was not interested in interacting with the customer.

Rating:

3.0

Cab was very dirty as well as the back was not swept out. There was cat food all over the back, light was broken and not working and I had to put windshield wiper fluid in the truck. It had no wiper fluid.

Rating:

2.0

Communication is key especially when getting charged for stuff I did not receive. When I received the truck the fuel level was on empty and had to pay for extra fuel to brink it to 1/4 tank

Rating:

5.0

UHaul staff were superb helping get trailer on and off. Lot was pretty full so I appreciated the help.

Rating:

5.0

Everything went well.

Rating:

2.0

Ensure all vehicles are ready to go. The van we reserved had its keys Locked in it, and the following two vehicles were not ready to go. The 4th vehicle we tried was rentable.

Rating:

4.0

Missing dolly, how to return uhaul video did not mention filling the gas tank back up.

Rating:

4.0

It would have helpful to be able to pick up the trailer at the same location that I order at. I had to pick up the almost 30 minutes away from the location I order from but other than that everything was great!

Rating:

2.0

Couldn't find the actual building, and they equipment that I requested wasn't there. The truck wasn't warmed up the back door was frozen shut and they guy acted like he really didn't want to help me or be there

Rating:

4.0

We had issues with the site finding our location and we tried it with an iOS and android phone. We were able to change some settings and it finally worked. We also had issues with the site accepting the pictures. The tank was almost on empty so i had to make a stop for gas and ended up leaving slightly more than a half a tank which I feel U-HAUL should give you a discount for. The drop-off was as easy as parking the vehicle and dropping keys in the drop box.

Rating:

5.0

Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.