This was on a Saturday when not opened but employee was there and helped with the process. Great customer service AAAAA+
don b
Customer Reviews for Dave Hendrickson Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am not a fan of the 24/7 self check in and check out. Customer service is non existent with this method.
Bradley TVery helpful and courteous
Mark WThe personnel experience at the U=Haul location was excellent. Completing the online experience was a very difficult task .
Thomas GThe location was located at the corner of the block, however all you saw were the U-Haul trucks parked, no signs on doors or building stating it was there. When I made the reservation the day prior (alliance NE) they asked if I wanted the "safe tow" I told them no. When I picked up the trailer Dave asked me if I wanted the "safe tow" I said no I don't. However he still charged me for it..
JOHN UWhen I picked up the truck, I opened it and looked in the back to discover it was filthy with dried grease of some sort and had dirt stuck to it. I spoke to the individual who gave me the truck and told him the truck was dirty with oil inside, and he just said yes, he’ll probably have to clean that. The dirt and grease made it almost impossible to get cleaned up and I worked on it for over an hour and a half to get it clean. We had to drive to the store to buy towels and cleaning products before we could even start packing. All of this put us severely behind in our move, and I ended up unloading the truck in the middle of the night and finally got done at 2:30 AM I was told that a manager would be calling me to resolve this however, I never received an email or a phone call to that regard. I notified CustomerService for the second time and let them know that I had not heard anything back and was told that it was being taken care of but to this day, I have still not heard anything, and that was five days ago.
JEREMY CDave was great to work with
walter bDropped off after hours
Dennis PEverything was great!
Laron MNot a thing.
Paul SNot necessarily this location, but all: I had to get somebody’s help to adjust the mirrors. Who carries Allen wrenches with them to adjust mirrors? I was not told I’d need a special tool to adjust my mirrors. Maybe put one in glove box and put another sticker on the cab about mirrors.
Alfrieda DThe truck windows on the inside of the cab could of been cleaned better. Windshield and both side windows.
Steven VThe only thing I didn't like is that I had to rent the trailer for 3 days instead of the 2 i used it for. The place was closed Saturday and Sunday and would not have got it otherwise.
Allen BDave does a great job maintaining the equipment and preparing it for rental.
Gary GDave does a great job maintaining the equipment and has them in condition for travel.
Gary GVery nice amd friendly.
Christina MI ordered a dozen moving blankets, but they weren’t in the truck anywhere.
Anna SThe trailer had a short in the left turn signal wiring and would blow the fuse every time I replaced it.
James ZEasy to find location. Plenty of space to return the truck.
Tim RONLY personal contact for renting! Will NEVER do it on line again!
BRENT KAnswer the phone when people call you or if they leave you a message please return their call
TIFFANY TGentleman was very helpful and polite.
Jonathan K