I arrived at 9am for my scheduled pickup, and there was no one at the store. After finally getting in touch with the manager through the 24/7 uhaul support, the store owner called me directly and apologized and informed me that his employee had slept through their alarm that morning. When an employee finally showed up around 10:15, they apologized once and stated they had an emergency and couldn't have been here earlier. I would hope, going forward, if they had an emergency and were unable to arrive on time, they would have contacted their manager and myself as soon as possible. Additionally, they were unsure of how to navigate the uhaul check in and forgot their login information. Instead, I picked up my U haul 90 minutes late, which incurred additional fees for contracted unloaders who were waiting for me in the Fraser Valley. Over the phone I was told I would get a $50 reimbursement, which still hasn't come through. On a positive - when I dropped it off in the evening, the employee there at that time was very kind and helpful.
Laela A
Customer Reviews for Day to Day Groceries And Produce
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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