I arrived at 9am for my scheduled pickup, and there was no one at the store. After finally getting in touch with the manager through the 24/7 uhaul support, the store owner called me directly and apologized and informed me that his employee had slept through their alarm that morning. When an employee finally showed up around 10:15, they apologized once and stated they had an emergency and couldn't have been here earlier. I would hope, going forward, if they had an emergency and were unable to arrive on time, they would have contacted their manager and myself as soon as possible. Additionally, they were unsure of how to navigate the uhaul check in and forgot their login information. Instead, I picked up my U haul 90 minutes late, which incurred additional fees for contracted unloaders who were waiting for me in the Fraser Valley. Over the phone I was told I would get a $50 reimbursement, which still hasn't come through. On a positive - when I dropped it off in the evening, the employee there at that time was very kind and helpful.
Laela A
Day to Day Groceries And Produce
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kamloops, BC V2B3G4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.