The person I dealt with was amazing, very kind and professional. It's wonderful that there is a location in this area, it was in the middle of the place I was moving items from and going to but I needed the rental at last minute in the middle of the month so the other locations that would have meant less mileage did not have any availability. The only reason I didn't give this location an Excellent rating was for two reasons. One was I had asked for 6 furniture pads, they were supposed to be in the vehicle, I don't think it was the location's fault they were not there. The second reason is a temporary issue because of local construction, when I first parked my own vehicle. I would recommend this location to others especially because the person is so kind and they had a truck available in a pinch:-)
Paige L
Day to Day Groceries And Produce
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kamloops, BC V2B3G4
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkLocation unsure how to complete check in process…I ended up doing self check in online and they were still unsure once I showed them that I had successfully completed the check in and to pick up keys.
Stephanie YOverall our experience with Day to Day was very good. However, our experience using the U-Haul app was a nightmare and the help desk in Florida was misleading and useless. It is clear U-Haul is over reliant on AI as the facial recognition software didn't work. After trying to use the remote app to validate my identity for about 30 minutes I called their help desk. Although the lady was very nice she informed me there was no alternative to using the app to gain access to the key which was contrary to what I had been told a few days earlier by a very indifferent 'help desk" person. I was sent to a different location where a real live person could help me, but it turned out I had been misdirected as they didn't have the vehicle I needed. So we went back to the original pick up location where once again the facial recognition software wasn't working! After another 30 minutes it did work. All in all, it took me 90 minutes to pick up the truck while in the meantime We were paying movers $150/hour to sit idly waiting for us. The fellow at Day to Day was very polite but our situation was out of his hands. Because of the the inoperable app we got caught in traffic that delayed us another hour resulting in two of the hands we had hired at our destination to back out leaving two seniors and two friends to unload the truck. Furthermore the engine light came on in the truck. All in all, aside from the politeness of the fellow at the Day to Day location and at the U-Haul Halsten Road location in Kamloops the experience was horrible. The delays cost us an additional $350 and my wife and I, both seniors had to risk our safety because the lost labour we hired due to the time delay caused by U-Hauls pathetic app.
Robert AClarification on accepted payments: cash, interact or credit card. * Was very impressed with the politeness and assistance given me as a customer
debbie vIt took me half an hour to unlock the key box. Also, pick up and return using mobile was much harder than it used to be couple years ago.
Salah U