Location unsure how to complete check in process…I ended up doing self check in online and they were still unsure once I showed them that I had successfully completed the check in and to pick up keys.
Stephanie Y
Customer Reviews for Day to Day Groceries And Produce
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall our experience with Day to Day was very good. However, our experience using the U-Haul app was a nightmare and the help desk in Florida was misleading and useless. It is clear U-Haul is over reliant on AI as the facial recognition software didn't work. After trying to use the remote app to validate my identity for about 30 minutes I called their help desk. Although the lady was very nice she informed me there was no alternative to using the app to gain access to the key which was contrary to what I had been told a few days earlier by a very indifferent 'help desk" person. I was sent to a different location where a real live person could help me, but it turned out I had been misdirected as they didn't have the vehicle I needed. So we went back to the original pick up location where once again the facial recognition software wasn't working! After another 30 minutes it did work. All in all, it took me 90 minutes to pick up the truck while in the meantime We were paying movers $150/hour to sit idly waiting for us. The fellow at Day to Day was very polite but our situation was out of his hands. Because of the the inoperable app we got caught in traffic that delayed us another hour resulting in two of the hands we had hired at our destination to back out leaving two seniors and two friends to unload the truck. Furthermore the engine light came on in the truck. All in all, aside from the politeness of the fellow at the Day to Day location and at the U-Haul Halsten Road location in Kamloops the experience was horrible. The delays cost us an additional $350 and my wife and I, both seniors had to risk our safety because the lost labour we hired due to the time delay caused by U-Hauls pathetic app.
Robert AClarification on accepted payments: cash, interact or credit card. * Was very impressed with the politeness and assistance given me as a customer
debbie vIt took me half an hour to unlock the key box. Also, pick up and return using mobile was much harder than it used to be couple years ago.
Salah UAbsolutely not, the people take it really slow told him three times haven’t moved the vehicle so we cannot parking there and Uhaul truck was blocked the alley. The location sucks small alley it’s hard to park. The attitude is rude. We thought is the company of Uhaul is a fucking ridiculous Indian convenience store. Like what the fuck who pick the location, i’m beg your pardon, reconsideration the location and the parking space. Make more sign of Uhaul parking!!!!!!!!!!!!!!!! Piss me off to think of 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Aselin BOk.....let's see here.. first off showed up at the ghetto and im a solid 6ft3 guy and felt uncomfortable crackheads everywhere at 855 a.m.. so all I want is the keys and go as I checked the night before..but had to spend 25 min on your garbage uhaul app to check in..the girl at the store was awful no help whatsoever didnt speak English , pointed at the qr code on the key box and took off,, upon returning the vehicle (on time ) with a quarter tank dull of fuel ..which is more wheni picked it up right on empty..mad wicked..so I followed the prompts on the app and checked out..and the app said a uhaul representative will contact me shortly...ok ...never happened so I had to reach out to customer service as low and behold my account was overdue which was b.s as I met the requirements of the contract and did everything correctly... and the service rep had the nerve to tell me to contact the ghetto ass store myself and have the account corrected .. ya no because I turned off my location on my personal phone so the app didnt register ..which is bill because I have screenshot of me checked out...poor customer service ,and accuse me of not returning said vehicle on time...Will never use uhaul again budget rental it is..plus it was promo offer 50 cents a km but got charged 1.20 km what a fucking joke
Cody CI arrived at 9am for my scheduled pickup, and there was no one at the store. After finally getting in touch with the manager through the 24/7 uhaul support, the store owner called me directly and apologized and informed me that his employee had slept through their alarm that morning. When an employee finally showed up around 10:15, they apologized once and stated they had an emergency and couldn't have been here earlier. I would hope, going forward, if they had an emergency and were unable to arrive on time, they would have contacted their manager and myself as soon as possible. Additionally, they were unsure of how to navigate the uhaul check in and forgot their login information. Instead, I picked up my U haul 90 minutes late, which incurred additional fees for contracted unloaders who were waiting for me in the Fraser Valley. Over the phone I was told I would get a $50 reimbursement, which still hasn't come through. On a positive - when I dropped it off in the evening, the employee there at that time was very kind and helpful.
Laela A