Customer Reviews for Dd Rentals
(U-Haul Neighborhood Dealer)

510 reviews

4445 Hancock Bridge Pkwy   North Fort Myers, FL 33903

(239) 656-1485

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/5/2021 - 9/4/2021: Closed

Services at this Location:

Contact Us

(239) 656-1485

4445 Hancock Bridge Pkwy
North Fort Myers, FL 33903

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/5/2021 - 9/4/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Chuck & D & D were awesome as always. I rent from them all the time for my business & refer my clients to then too. HIGHLY recommend them.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Randal H. 
Rating:
3.0

Require masks, seems covid-19 is just a flu here, but staff was nice.

Lori D. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Chuck & D &D we're awesome as always, highly recommend them.

Uriah C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

D & D came thru great again, highly recommend them

Uriah C. 
Rating:
5.0

Dd UHaul went out of their way to assist me. It was a long hard move they were so helpful and professional. I am a repeat customer and will continue to use Dd when the need arises.

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Chuck was great as always, highly recommend D & D Uhaul & will continue trying from them on the future.

Uriah C. 
Rating:
5.0

Chuck was great as always. Highly recommend D & D

Uriah C. 
Rating:
4.0

This site was a little small but well-maintained. The gentleman in charge knew his business. He helped me out with some of my little problems with my pigtail.

Ernie M. 
Rating:
3.0

can't see the place.see the sign but no evidence of uhaul till you drive where you wouldn't expect to see a uhaul co.,mgr. was helpfull

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
4.0

Customer did not leave a comment.

Tomara N. 
Rating:
5.0

Have zero complaints. Staff member was super friendly and helpful

Charles H. 
Rating:
5.0

one tire was low

Reggie M. 
Rating:
5.0

N/A

Julio S. 
Rating:
5.0

Chuck was great as always. Highly recommend D & D

Sean D. 
Rating:
5.0

I always rent from there because the owner go's the extra mile to make sure you get to where you need to go......never had a problem with him in the 6 years i been going to him

luis D. 
Rating:
5.0

Nothing all was great and Chuck is the best!

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Dragan J. 
Rating:
4.0

Customer did not leave a comment.

KEN B. 
Rating:
3.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

As always the rental and return was seamless and excellent. Thanks to Chuck DeBono I will continue renting from this location

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

ELVIS D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Chuck DeBono and team go above and beyond. Ready on time, friendly, efficient. Easy pick up and drop off.

Keith M. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

The guy was rude people were cursing in the office, and told me that uhaul was supposed to tell me to go somewhere else.

BRYAN F. 
Rating:
5.0

Great guy at the desk, very friendly, very customer oriented! Just a really good customer service guy!

Barry M. 
Rating:
4.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

As usual Chuck & D & D were incredible & I recommend them highly. I use them atleast once a week for my moving service.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

Darrel W. 
Rating:
5.0

Your website/communications. Locations? Request pine Island Your at pine Island (pi), no your at Handcock. There is no Handcock location. And Then! Your at Handcock. Very good 5 star, great people! YOU NEED TO BE ABLE TO COMMUNICATE WITH YOUR CUSTOMERS. YOU NEED TO APPEAR FUNCTIONAL.

Larry K. 
Rating:
5.0

As always Chuck was great to work with & the truck was clean & ran great. Highly recommend D & D.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

The Gentleman at the counter was terrific.

Patrick M. 
Rating:
4.0

Truck was clean. But ran awful and was basically a piece of junk.

edward B. 
Rating:
1.0

No help what so ever. I was very unsure of the drop off. The associate was rude...arrogant and not helpful and didnt seem to care if he helped me or not ..and made me seem like I was bothering him. Wouldnt even get off his but to assist me. This place does not deserve uhauls... business or mine.

KEVIN M. 
Rating:
5.0

As always Chuck at D & D were awesome to work with. I highly recommend them & will use them often.

Keith B. 
Rating:
5.0

I was extremely impressed with the customer service at this site!!! Very professional, friendly & efficient. Definitely would tell my neighbors in Cape Coral if they need ANY rental needs.

Mark B. 
Rating:
5.0

Chuck's awesome to work with everytime. HIGHLY recommend D & D

Keith B. 
Rating:
5.0

As always Chuck and D & D were great to work with. HIGHLY recommend them for all your truck/trailer rentals.

Keith B. 
Rating:
5.0

Chuck was great to tent from as always. Highly recommend D & D to anyone that's needs s truck or trailer.

Keith B. 
Rating:
5.0

Over night drop off.. no contact.

Jason M. 
Rating:
5.0

Chuck was awesome as always. Would highly recommend them.

henry E. 
Rating:
5.0

5 stars

Todd E. 
Rating:
5.0

Customer did not leave a comment.

DENNIS Z. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Chuck was really great and worked extremely fast to get customers helped from the second the store opened.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

michael S. 
Rating:
1.0

Need help at the front desk. Had an appointment for pick up and had to wait for 1/2 hour in line. Only one person to run the operation inside and outside? Looked like a junk yard. Truck: 10' GMC van tire pressure system faulty. Lost time on the road to check out only to find the tire was not going flat!

James G. 
Rating:
5.0

Customer did not leave a comment.

teresa D. 
Rating:
1.0

They would not answer the phone, tried calling several times during business hours.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

john T. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Very helpful and accommodating. Friendly and courteous. Highly recommend this location for rental services.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Chuck was helpful and knowledgeable and made the rental experience a great one. Frank V

Frank V. 
Rating:
4.0

The manager was very helpful and courteous. He was busy from the time we got there. But he was pleasant throughout, and acknowledged each person as they came in.

Donnell F. 
Rating:
5.0

a wonderful, helpful and efficient person made the experience the best

Hal Y. 
Rating:
3.0

Mileage accuracy

austin K. 
Rating:
5.0

Best location you have. Wouldn't go to another location.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Working with Chuck was a very good experience. The equipment was very clean and the truck handles well. I'd definitely rent there again.

Ammon H. 
Rating:
3.0

Customer did not leave a comment.

greg Z. 
Rating:
5.0

The guys over here at the U-Haul went above and beyond for us we greatly appreciate them I was running an hour behind, the gentleman Tom stayed beyond his opening hours and waited for me to get there to rent my truck, that's excellent customer services, he didn't have to do that, thank you again Tom

Tommy R. 
Rating:
2.0

Why was I charged $20 for gas when the truck was half empty and I only drove 23 miles?

Scott D. 
Rating:
5.0

Keep on keeping on. Great job all around

Keith M. 
Rating:
5.0

Everyone very friendly and helpful

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

very helpful

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Easy to work with

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Great staff

vincent S. 
Rating:
5.0

Love the people rhwy are awesome

mary M. 
Rating:
5.0

Great service as always

SPENCER R. 
Rating:
5.0

Very nice customers service at the location,super friendly and helpful.

ignacio S. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
2.0

The truck window was dirty, this was not the place that I had originally requested, was out of the way by about 5 miles, of course I was charged for the additional 10 miles that I needed to drive to get to this location and back.

CRAIG C. 
Rating:
3.0

was only location willing to accept.... after trying 3 locations via instructions.? not pleased. > location off street / needs noted / closed early than listed / unclear parking with random vehicles everywhere

Rian F. 
Rating:
3.0

Customer did not leave a comment.

Joe D. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

jennifer F. 
Rating:
1.0

This was the worst experience I have ever had with U-Haul. I came to the location and went to the truck verified everything was fine as the instructions told me to do. Next it asked me to get the key from the desk I went there and the door was locked I knocked on the door and the a person opened and said he didn't have a key go to the lock box and get it there. The app and the guy did not tell me a code so he told me to call U-Haul customer service. The hold time was over an hour so I attempted to use the live chat. All the live chat told me to do was call another number with the same hold time. I then went back to the guy and said I don't work here call the number on top of the door and talk to him. I called the number twice and left messages and no one answered. I then proceeded to use live chat again and asked them to move the reservation or cancel it so I can do it again at another location. The live chat was no help and told me to go and call another number once again with 1 hour hold time. After that I had to leave due to my timeframe so I said screw it and went to a corporate location and rented one there. That location was smooth sailing, but the Hancock location completely ruined U-Haul Image for me and my friends. The worst thing of everything is that U-Haul still charged me even though I was never given the key to the truck.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

BONNIE G. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
3.0

Customer did not leave a comment.

LEROY V. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
1.0

The location I reserved online was not available and was sent to the next closest location, at which they told me the online process did not work and they would have to redo it in the computer, causing me to lose 30 minutes. Then when checking the unit back in they mis entered the mileage and charged me for 100 miles more than what I actually used, and although they corrected it, it's been three days and have yet to get my money back.

James D. 
Rating:
4.0

The only issues where we thought the truck had a ramp it did not. Had to pick up a piano because of that. Also the truck smelt like cigarettes terrible. I am allergic to cigarettes so I was miserable. But location and truck where fine.

Bethany F. 
Rating:
5.0

Everything went great with the truck rental & service. Thank you.

dan T. 
Rating:
5.0

Very polite, timely and courteous.

Elizabeth Q. 
Rating:
5.0

Customer did not leave a comment.

MAGDA R. 
Rating:
5.0

Have someone there Capable to unhook the U-haul, really Hard for an Older person, or Disabled person to Handle, by there selves, Just saying?

Anthony K. 
No reviews have been submitted for this location.

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