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Ken A
Customer Reviews for DeKalb Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Working with Wayne and Earl was delightful
Wayne RFriendly and prompt customer service. Well informed and a pleasure to work with. Excellent dealership!
REGINA RReally friendly personnel!!
Brian TNo one was at the office when they were supposed to open. I had to call the number to remind them that I had a reservation for a 26 foot truck and a trailer for my car. When the worker showed up she didn't even have my whole order, just the truck. She directed me to go to a different U-Haul rental site to see if they had a trailer for my car. She didn't even call around to find a site that had one. Luckily, the first U-Haul I went to had the rest of my order. I'm very angry and I think that the person who was in that rental site should be fired. She acted like she just didn't care and couldn't be bothered and she didn't even offer an apology or explanation about why she wasn't in the office during business hours and for not having my reserved order. She gives U-Haul a bad name. As long as she is working for U-Haul, I will never refer anyone to that site.
Clarence MThe wait time WITH A RESERVATION was over an hour. In line. Online check in didn't work.
Jenifer GProfessional and friendly staff.
JAMES WThe check in website was broken and would not let me check back in the equipment when i submitted a photo.
Thomas CThe manager onsite was wonderful and kind. You got a good person on your team (Dwayne)
Keith VThe app kept crashing, so I couldn't pick up before the dealer opened.
Lawrence DI rented the uhaul for 2 days and I took back the next day I only had its one day and storage keys in Cartersville ga would not give me my money back and I didn't used all the miles either I didn't get any refund back next time I will used another company besides uhaul Annie Ortiz
Annie ONothing y'all are Great
Patricia WUhaul to give a refund if the customer brings the truck back a day or 2 early.
Terry BGreat service from this location, always.
MATTHEW MSweep out the truck.
SARAH BWayne delivers excellent customer service with a sense of humor and is great to deal with. Very detail oriented, ensuring safety and coaches/communicates tips well.
Thomas CNice rental yard with plenty of room to maneuver vehicles and trailers. Original drop off location could not accept the trailer due to an unsecure storage area, but this location took care of my needs without hesitation and any additional charges. Highly recommend this vendor.
wayne rWe were treated with respect and Mr. Wayne assisted us with any concerns.
Katina SThe owner normally isn't open on Mondays and made an accommodation so I could pick up my truck. I've rented from him before and he's extremely helpful with all the needs of renting and moving. I highly recommend using Dekalb Depot.
Patricia LAlways great hometown service!!!
William HAlways a pleasure doing business with the Depot!
William HI would actually say nothing, the customer service at this location is best in the country no doubt.
GREGORY HWayne is such a pleasure to work with.
Steven Kgreat service, very friendly, would recommend to friends and family
Anthony RWhen I spoke to the uhaul rental down the street from me in Woodbury, TN she said apply online and we will work on getting the right truck down here. When my confirmation came that the truck would need to be picked up in Smithville, I was surprised and a little frustrated at having to secure a last minute ride to go retrieve it, but I understand that everything doesnt go as planned and shrugged it off. The man at the counter was very friendly and went out of his way to show me everything about the truck and gave me extra mileage for my trouble. 2 days later I have loaded my truck and start off on my 11 hour journey to Arkansas and quickly realize that the ac works intermittently. It was 92° that day and on my 11hr journey there was maybe 2hrs of working ac combined of 20 minute bursts every few hours. It was an awful sweaty drive and at some points so hot I felt myself passing out and would have to pull over.
Charles PGreat job
Stephen MGreat friendly place to rent. Easy in and easy out.
Robert WCannot think of a thing!!!
Carol CRepresentatives need to monitor 3rd party locations more! Equipment needs to be maintained better!
Christina CWayne was personable,efficient, and helpful.
John SThe only thing that would make it better is if there was no cost.
William RThe sales associate added insurance without asking me. When i asked why he did this he said he "didnt even like talking about insurance" and insisted on leaving the extra charge on my account. I asked for a dozen pads and recieved none. I also looked online to book and uhual claimed they didnt have a location in woodbury so i rented A truck 20 miles away and then I get to my destination and there is literally A uhaul 400' from me. Im highly upset i wasted gas, time, and mileage because of this. I use uhual often as i own a small moving company and require extra trucks often but im very dissappointed with this experience overall.
Marcanthony KNothing more needed
Martha LGreat Customer Service & Efficiency.
JAN BCustomer service was excellent. I enjoyed the interaction. Thanks!
Robert WWAYNE WAS TOP NOTCH, EXTRA HELPFUL AND VERY PROFESSIONAL. CAME THROUGH ON EVERYTHING. NEW 29 FT. TRUCK WITH CRUISE WAS GREAT FOR LONG TRIP FROM TENNESSEE TO MICHIGAN. PULLED THE 8 X 5 TRAILER ALONG FANTASTIC TOO. TWO BIG OL' THUMBS UP!
Robert GExcellent customer service!
Charles KNeeded rental on short notice and folks at DeKalb Depot were able to help us out. Very pleasant to work with.
kristen LOnly thing is, there was a bad smell in the truck. But other than that everything was great.
jennie wThe gentleman was very helpful polite and knowledgeable. I would recommend this DeKalb location to anyone and everyone
ROBERT BCombine rental contracts automatically to accommodate drop offs at the same location automatically .
Jason HGreat place to rent... Very friendly and helpful
Donna HThe man in Smithville was incredibly helpful. I keep having excellent service from U-Haul. I still have two more trips to make and both will be with U-Haul rentals. Thank you
Jeffrey dNo changes recommended. The location was great, the guy who runs the business where the uhauls are located was very friendly and helpful and the truck was in prime shape.
Damian L