Customer Reviews for Deal$Mart Outlet Store
(U-Haul Neighborhood Dealer)

224 reviews

3014 Jefferson St N   Lewisburg, WV 24901

(681) 484-2012

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(681) 484-2012

3014 Jefferson St N
Lewisburg, WV 24901

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

nella n 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Matthew L 
Rating:
5.0

Customer did not leave a comment.

Mohamed E 
Rating:
2.0

There were cigarette ashes in the cup holders and all over the floor and when I turned the heater on it smelled like smoke. The windshield was filthy inside and outside. The back of the truck was filthy also , dirt and leaves all over the floor. I took pics but I was only allowed to Download 1 on the U-Haul pre check page. The truck ran great and the facility near Pittsburgh where I returned it was professional & had a cleaning station with an attendant when I pulled in .

Frank B 
Rating:
5.0

Nicole is amazing…clone her!

EIleen T 
Rating:
4.0

Customer did not leave a comment.

Kim K 
Rating:
3.0

Customer did not leave a comment.

valorie q 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C 
Rating:
5.0

Unlike the Rainelle location, this location has excellent customer service and support. I will highly recommend it!!

Angela G 
Rating:
3.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Customer did not leave a comment.

ERIC B 
Rating:
5.0

Customer did not leave a comment.

melissa s 
Rating:
4.0

Customer did not leave a comment.

John P 
Rating:
5.0

The help we hired was the worst ever. Put their foot through my night stand. Broke screen on 72 inch tv. Scratched up several pieces of furniture including my mom’s dining room table, washer and dryer, refrigerator coffee table, broke the vent covers on portable air conditioners and many more things. They left deep scratches at top of stairs in new rental house.

Laurie Y 
Rating:
5.0

Customer did not leave a comment.

NANCY M 
Rating:
5.0

There was trash in the trailer and it wasn’t clean

Kristi C 
Rating:
5.0

The lady was very helpful with all my questions! Professional lady

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

thomas l 
Rating:
5.0

Customer did not leave a comment.

Shannon B 
Rating:
3.0

U-Haul could significantly improve its location by relocating from a place that sells guns and displays signs promoting firearms. The presence of such signage can be intimidating and uncomfortable for customers, creating an atmosphere that is not ideal for picking up a U-Haul rental. Moving the location to a more neutral and welcoming environment would enhance the overall customer experience and make the process of renting a U-Haul more pleasant and inclusive for all.

EVAN J 
Rating:
5.0

Customer did not leave a comment.

andrea i 
Rating:
3.0

Raining. So they just said I could go out in the wet muddy lot and disconnect myself

Matthew L 
Rating:
5.0

Customer did not leave a comment.

John I 
Rating:
5.0

Customer did not leave a comment.

Jimmy V 
Rating:
5.0

Customer did not leave a comment.

Lynn S 
Rating:
5.0

The truck was dirty on the floor. Previous renter has very muddy shoes on and I mopped the dirt out so that I would not be accused of returning truck dirty. Otherwise very clean. Ran super. I totally missed a couple of the items such as verifying the license plate before I left and then all the checkin when returning the item. Since it was after hours I failed to do the final return stuff. Would be helpful to maybe have a checkoff sheet of things I needed to do. Since this was my first time ever renting a vehicle, I was totally in the dark. Text messages got to me on delay which caused me to miss the checkout items and return items. Sorry

Emily S 
Rating:
5.0

all was good in this rental, this locating and staff was nice to deal with. I will use this location if need to for rental if i need use i the next time. I WILL RECUMEN to all to use .

John S 
Rating:
5.0

Customer service was wonderful!

julie h 
Rating:
3.0

The key lock box is in a TERRIBLE spot! It took my boyfriend and I almost 45 minutes to unlock it because there was equipment below it that we couldn't move and it was freezing cold due to the temperature and wind coming off the building around the corner.

Jameka G 
Rating:
5.0

Professional and friendly

SUZANNE G 
Rating:
3.0

Nicole was amazing helping me to get the U-Haul reserved. She went above and beyond my expectations.

christina c 
Rating:
5.0

This location is AWESOME. Tell them to continue what they do. I love the place.

joseph P 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
2.0

Customer did not leave a comment.

Amy G 
Rating:
5.0

Made it easy to return at Dealsmart

Benjamin T 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

mike k 
Rating:
5.0

Very courteous employees

Stephen B 
Rating:
4.0

Price was outrageous for different store drop off

devan b 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Staff were very friendly and helpful. Made sure we had the right equipment and we were prepared for a safe trip.

Sean A 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Nothing more than continue to be friendly.

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

Ken M 
Rating:
4.0

Customer did not leave a comment.

gary h 
Rating:
4.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

The employee who helped me return the trailer was excellent. Very clean location and very easy return.

Humphrey I 
Rating:
5.0

Tremendous Staff

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

rebecca j 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
4.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

Very polite and very helpful. Thank you.

Mark M 
Rating:
2.0

They over charged me for gas returned funds after I dispute it now almost month later charging me 146.15 more dollars without a reason

MITCHELL L 
Rating:
4.0

Have hot coffee for them

rex p 
Rating:
5.0

More 26ft trucks

Ronald W 
Rating:
5.0

Customer did not leave a comment.

howard h 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
2.0

Was charged more then estimated and said I didn't put gas in when I know I did on two trucks..I feel like they got over on me and called me a liar..told me I should have took pics when I put trust in this store

MITCHELL L 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Professional and friendly service.

beverly G 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Nothing, the person was wonderfull handling everything .so professional. And caring.

Brenda C 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B 
Rating:
5.0

Good experience at this Uhaul location. No complaints. Staff was friendly.

HOLLY B 
Rating:
5.0

We had no problems with the truck, pads, or dolly. And you have a great price. Thanks

Nancy i 
Rating:
4.0

Customer did not leave a comment.

Reuben D 
Rating:
3.0

It was just yard. Does the job of In and out.

james m 
Rating:
2.0

1. Attendant did not inform me of the circular drive way. 2. Blow a tire on sharp rocks as I attempted to back up to the trailer. 3. Spent an hour and the cost of a tire simply because I did not know about the circular drive way which would have been easier and avoided the sharp rocks and saved me an hour and a tire. 4. The hitch needed to be raised to accommodate the trailer, but the attendant said they had no wrenches to remove the ball. Luckily I was able to use my gas pliers and my vise grips to just barely turn that big nut on the ball and make the adjustment. 5. Trailer had not been swept out, so there was gravel left in it and I was hauling a fancy dining room set.

MICHAEL S 
Rating:
5.0

So much help and so easy to get in and get out, unusual these days, thanks for making it easy

James V 
Rating:
3.0

The check engine light was on when I picked up the truck. Also, the exhaust was extremely loud. There were no pads in the truck, and I was not asked if I wanted or needed any.

Tim h 
Rating:
3.0

The truck was not maintained. The exhaust was very loud. I asked for a refund and it was refused. I was told I should have not taken the vehicle or called uhaul for a replacement. I did not know that was an option. The people at the location did not know the loudness of the truck.I wore ear protection while driving. The steering was terrible. At 68 to 74 miles an hour the steering shook. Also when hitting a bump the steering was almost impossible to hold on to. The location told me that if I had issue with the truck I should have gotten another truck. I was under a time crunch and need to travel to get where I was going and get back. I informed the location the truck needs maintenance before renting it again. I was told a maintenance request was submitted. I am still looking for a refund of some amount.

Edwin L 
Rating:
1.0

Customer did not leave a comment.

Kezia M 
Rating:
4.0

Customer did not leave a comment.

Nancy i 
Rating:
5.0

Customer did not leave a comment.

Kristyn s 
Rating:
4.0

Customer did not leave a comment.

Norma F 
Rating:
3.0

Customer did not leave a comment.

regina g 
Rating:
4.0

Customer did not leave a comment.

roger P 
Rating:
4.0

Customer did not leave a comment.

charles m 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Polly S 
Rating:
5.0

Bad scell service in the area, which made it difficult to navigate the online process. But otherwise it was awesome.

David O 
Rating:
5.0

An excellent dealer. She was thoroughly professional and made the whole rental process flawless!

peter s 
Rating:
5.0

Get that girl some help the hardest working person I’ve seen in weeks

Matt P 
Rating:
5.0

They were very helpful and friendly as well as providing great customer service.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

michael j 
Rating:
1.0

Should have been a one way was a disaster process and robbed of way to much very disappointed!

tiffany M 
Rating:
5.0

None, I always get good service here. I’ve rented the U-Haul utility trailers numerous times for in town moving

ray n 
Rating:
3.0

Customer did not leave a comment.

Allen W 
Rating:
3.0

When i reserved online, I clicked no Safe travel insurance. When my sister picked up the vehicle and returned it, they charged her $15 plus tax. I would like to have that refunded. She didn't know that to check all the fine print

RITA A 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
3.0

Customer did not leave a comment.

Debbie W 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
5.0

Told the uhaul place that the chain on trailer on front and back to tie down car was too short. Safety chains on tongue were too long. Had to buy a set of 4 ratchet straps Then everything was fine. Trailer rode smoothly without issues. I plan to rent it again very soon.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Ken M 
Rating:
4.0

The location was great, equipment great. Service person(young girl) was rude! I will not rent from this location again as long as she works there! Also, when I asked the young boy who “man handled” the hitch onto my vehicle, how in the world am I supposed to get that off my vehicle when I return it on a Sunday ? He had no answer, just looked at me like, I don’t know…luckily I found an appliance dolly I used to pry it off…really? How are these big heavy hook ups going to work for disabled people, or anyone not wanting to throw their backs out?

tina g 
Rating:
5.0

Was no problem stopping it off.

Deborah B 
Rating:
3.0

Very difficult to make this reservation. Uhaul has the wrong phone number for the site. Got it from a friend. Told they couldn't tell me until the day before the pick up if I got the 10' truck there, or whether I would have to pick up a truck(unknown size) along the 4 hour trip there. The first truck had not been cleaned and reeked of cigarettes. Refused it and asked for other available truck there. They gave us that one, and kudos that they had two 10' trucks or we would have been left with nothing. When trying to return the truck, attempted to use the app, but it kept telling me I had no reservation or rental! Had to call and wait for 20 min to get someone on the phone, and then wait again to be transferred to someone else. Advised to call in the morning to make sure it was noted as returned. Overall, an exhausting and ridiculous process to rent a UHaul.

Cathy G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top