Customer Reviews for Depanneur Wang Jun
(U-Haul Neighborhood Dealer)

204 reviews

1265 Rue Saint Paul   Farnham, QC J2N2L2

(450) 293-6192

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(450) 293-6192

1265 Rue Saint Paul
Farnham, QC J2N2L2

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The blankets were dirty and smelly.

Jehanne A. 
Rating:
3.0

Trop cher pour 3 heures 60 km j'ai payer 150$ Même la facture n'est pas assez claire pour moi, j'ai rien compris de détails.

moonem L. 
Rating:
4.0

Customer did not leave a comment.

Guillaume L. 
Rating:
2.0

Not clean at all inside the cabine was sticky and dirty. The smell of cigarettes was awful ! In the back of the truck there was tampon, dental picks, gloves! I got told the truck had 7/8 of a tank in it and it was lower then that ! The truck had some issue while driving it was going right on strait line and when you have to use the breaks the steering wheel was going left right ! Honestly in all the location i have done for moving it was my first time with u haul and it was the worst of all !

Francis R. 
Rating:
1.0

Customer did not leave a comment.

Maude P. 
Rating:
4.0

Customer did not leave a comment.

etiene C. 
Rating:
4.0

J'ai reçu une facture qui ne correspond pas au montant prélevé sur ma carte de crédit. J'ai essayé de vous joindre au téléphone toute la journée sans succès ?

Richard L. 
Rating:
3.0

I wanted a location at Saint-Hyacinthe for 8AM. Ok, you didn't have one at Saint-Hyacinthe, but in Farnham and you offered me a discount, that's great! But the location was for 12 PM. And the travel between Farnham and Saint-Hyacinthe is like 1 hour. It makes us be late for our relocation at Armagh. It's 2 hours and half between Armagh and Saint-Hyacinthe. Maybe next time, when you say that a customer has a reservation for 8AM you really have a reservation at 8AM. Time is precious. Even money can buy it.

Matis D. 
Rating:
3.0

Sad to have been charged an extra day because i was one hour late. There was a lot of trailer available for other customer. Could have just been a x amount !!

MICHEL C. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
3.0

Customer did not leave a comment.

Maurice T. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

No comment

Alia O. 
Rating:
1.0

The merchant hardly speaks French or English. Communication was very hard.

Helene P. 
Rating:
2.0

Le monsieur est arrivé 5 minutes après l'heure d'ouverture du dépanneur. Il a pris un autre 20 minutes pour me donner les clés. Lorsque je suis revenu il m'a obliger de remplir l'essence plus qu'elle ne l'était. Malgré que j'avais mis de l'essence au niveau demandé. J'ai donc mis de l'essence a la station service où il travail. J'ai l'impression qu'il force chaque client a mettre plus d'essence et ainsi se faire de l'argent sur le dos des clients. De plus, il parle très mal français et anglais, c'était très difficile de le comprendre.

Yanik F. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Anais L. 
Rating:
5.0

Le personnel au dépanneur était très gentil. Très bon service. Le camion était propre et fonctionnel comme attendu. Très satisfait.

Hugues L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

The truck I rented was not available at the agreed location and they called two days prior to my rental that I had to go to another location which was 40 kms away from the original location. And they promised 50 dollars to compensate the additional cost which has not been paid until now (3 months later). I had to contact U-Haul via chat and they are apparently working on it.

Jeremias R. 
Rating:
5.0

Le proprio très gentil m'a très bien servi. Merci.

Jean Francois D. 
Rating:
5.0

Tout as été excellent et même servi en français

remy R. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
5.0

Impeccable

Myriam S. 
Rating:
5.0

Customer did not leave a comment.

Julien F. 
Rating:
4.0

Customer did not leave a comment.

jacques P. 
Rating:
4.0

Customer did not leave a comment.

Gustavo M. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
1.0

Customer did not leave a comment.

frederic R. 
Rating:
2.0

Customer did not leave a comment.

CATHERINE T. 
Rating:
2.0

The first time, 2 weeks ago, de trailer was cover of ice, the chain was stock under the ice, it took me 30 min for breaking the ice and attached the trailer to my car. This time, the trailer was deep down in the snow. No maintenance or preparation and no help.

Mathieu V. 
Rating:
2.0

Customer did not leave a comment.

Benoit L. 
Rating:
4.0

No winter tires on a truck can be a serious hazard in Quebec during winter season. Truck (with 4 season tires) was unable to go uphill on snowy surfaces at very low speed. Dépanneur owner (U-Haul outlet) in Farnham gave good service and did warn me about the tires.

Benoit H. 
Rating:
1.0

They messedup the return location, i had to drive an extra hour because uhaul couldnt honor the return location I had ordered.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

Karine T. 
Rating:
5.0

Customer did not leave a comment.

MARIE-HELENE T. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
5.0

Customer did not leave a comment.

alexander H. 
Rating:
5.0

Customer did not leave a comment.

martin A. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
5.0

super merci

michael P. 
Rating:
3.0

Je trouve anormal que le plein d'essence n était pas fait, la jauge était à moitié. Il a fallut remettre l essence au même niveau , ce qui n est pas facile donc finalement nous avons mis plus d essence qu il ne fallait .. Autre chose , nous avons demandé à Monsieur Wan Jun les toilettes, réponse : non elle ne fonctionne pas .... Donc un peu déçue

Marie-Chistine K. 
Rating:
1.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

The person who attended to me (I assume Mr. Wang Jun), was very kind and helpful, both during pickup and drop off. The link sent to me via sms at the time of pickup was not helpful: For example, to confirm that the vehicle looked like on the pictures is somewhat deceiving. Small dents and scratches can not be identified on those general pictures, I was not able to see one side of the van well because it was parked right next to a vehicle. Its not clear to me what the purpose of that process was supposed to be.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Jean-Guy L. 
Rating:
5.0

Customer did not leave a comment.

Michel P. 
Rating:
5.0

Customer did not leave a comment.

MICHEL B. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN B. 
Rating:
4.0

The service good and fast own was very polite and explained all the documentation. A

SAMUEL S. 
Rating:
5.0

Friendly bilingual environment

Marian P. 
Rating:
4.0

Honoré les ententes , lieux et les heures convenu.

christian B. 
Rating:
5.0

Customer did not leave a comment.

Serge D. 
Rating:
4.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

the computer system seems very complex and totally obsolete as well as it took more than thirty minutes to be able to leave with the trailer and moreover the trailer when I came to screw the ball on my hitch it was not working well lack of oil and it is not the fault of the retailers it is only a glaring lack of maintenance

gyslain L. 
Rating:
4.0

Fournir un cadenas pour verrouiller la porte de la remorque Proposer aussi la location d'une attache-remorque pour ceux qui n'en avait pas comme moi.

Trycia B. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

Isablelle C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

mari-pascal R. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

PIERRE D. 
Rating:
5.0

Customer did not leave a comment.

claude G. 
Rating:
5.0

Customer did not leave a comment.

Ludia B. 
Rating:
3.0

Customer did not leave a comment.

Samuel L. 
Rating:
3.0

Customer did not leave a comment.

Nathalie N. 
Rating:
5.0

Very nice and respectful. Great service! DEPANNEUR WANG JUN, 1265 RUE SAINT PAUL, FARNHAM QC. 5/5 stars

charles-etienne V. 
Rating:
3.0

Customer did not leave a comment.

Lola L. 
Rating:
3.0

La procédure de location est trop élaborée pour un dépanneur. Il a fallu laisser passer des clients pendant la procédure pour leur éviter un temps d'attente trop long.

Daniel E. 
Rating:
1.0

My reservation was for 1pm and we waited till 3pm for the truck to arrive causing us stress and problems with our move

lee L. 
Rating:
5.0

Service was excellent

david C. 
Rating:
1.0

Manager has problem to understand either English or French. Completely unfamiliar with the software and/or U-Haul system. After I made reservation on-line it took him another 30 min to complete my order at the place, not to mention I have attached trailer myself to save time. After all he charged me more and on my complains he wasn't able to see in the system what time I returned the trailer. Just incompetent.

Sergiu M. 
Rating:
5.0

The attendant was very friendly and helpfull

Jonas G. 
Rating:
1.0

J'ai écrit un message, car j'ai du aller chercher la remorque à 50 minutes de l'endroit prévu sans préavis . Cela fait maintenant une semaine et toujours aucune réponse de la part de U-haul.

Simon R. 
Rating:
5.0

Mr Jun is super friendly and great service

Jeremy P. 
Rating:
5.0

Trés satasfait

bilodeau P. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

JeanGuy L. 
Rating:
3.0

Registering in advance dosent change anything. The employee must still take our info and fill out the paper work. It still takes some time. Would be great to be as quick as possible.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

Mathieu P. 
Rating:
3.0

Customer did not leave a comment.

Jess H. 
Rating:
5.0

Le véhicule allait bien et est adapté au transport de meubles.

Sylvain S. 
Rating:
5.0

Customer did not leave a comment.

anouk F. 
Rating:
4.0

Customer did not leave a comment.

maxime A. 
Rating:
5.0

Customer did not leave a comment.

MARIO O. 
Rating:
5.0

Customer did not leave a comment.

Philippe C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

LUC B. 
Rating:
4.0

Customer did not leave a comment.

claude G. 
Rating:
3.0

L'intérieur du camion aurait pu être plus propre 🧐 vue le covid-19, pas certaine que un linge y a été passer Merci pour le reste 👍

aramond L. 
Rating:
2.0

Certaine chose ne fonctionnait pas dans le camion et le prix au téléphone versus le prix final n'était pas du tout le même.

karine P. 
Rating:
5.0

Customer did not leave a comment.

PIERRE M. 
Rating:
5.0

Customer did not leave a comment.

allan S. 
Rating:
5.0

Très aimable et le service est super

FRANCINE B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD C. 
No reviews have been submitted for this location.

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