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Gerald S
Customer Reviews for Destination Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a less than ideal experience with a different, nearby location. My initial reservation with other location was moved here. At first, I was upset, but now am so thankful. Complete opposite as far as customer service. This is the only location I will use now, and will recommend the same to others
Ken SFriendly, helpful, efficient staff.
Craig SThis is the first time that I have made a Uhaul reservation that actually provided the vehicle I chose at the location I chose. The staff were friendly and professional.
Jennifer RClosed before their official drop off time, van needed an oil change upon pickup, cab was covered in dirt
Abbie SThe woman who was working the desk was super helpful and a pleasure to deal with. I did not catch her name but I will definitely be returning to this location when I need moving resources.
JACK RVery helpful staff
gordon wNot charging someone for a cleaning fee when it was brought back clean. That truck did not need any cleaning!
Matthew MThe rig was super clean and immaculate I would say .. Loved the dealership staff. .
Maria RVery helpful. In an out. Thank you so much.
John GI can't think of anything you guys are very courteous and nice and everything went very smoothly
anna eFriendly staff!!
Kenneth CMary and crew do a fantastic job. I could go to a closer location, but choose 6th ave as they are quick, efficient and friendly. They also hook up and detach the trailers each time I rent one and complete the safety check with me.
WILLIAM MThere great, I use them for all my moving needs. They have a nice little spot.
Joshua JExtremely friendly and helpful!
Jonpaul MWe needed to drop our 10' truck off after hours. I contacted Destination Rentals to verify this could be done and was told that all i needed to do was park the truck in front, drop the key off in the keybox and check out online. We arrived around 4pm and there were no spots available. I tried calling Uhaul about where I could park and was transferred to a different # in which I was on hold for 20 minutes without reaching someone. Another customer was in the same predicament and he ended up parking the truck on the sidewalk in a no parking zone. We did not want to chance something happening to the truck so waited until a spot was open as there was a play going on nearby and people were parking their personal cars there. We finally parked the truck in the parking lot after 1.5 hours and trying to reach Uhaul. It was such a terrible experience. Do not tell the customer to park the truck in the lot w/o alternatives in case the lot is full. Also, it should be clearly marked that personal vehicles will be towed so that after hours return of UHaul trucks can be supported. Otherwise, do not offer after hours drop off. I would never use this location again.
Erika OThis Tacoma location was awesome. Workers friendly and supportive especially since our original pick up location was not open when they were supposed to be. The original pick up location, Gig Harbor Coffee, cloaked and not answering phone even though reservations could be made for their location. The Tacoma location was amazing. In the future I will Only use the Tacoma location.
John PThese lady’s are awesome!
april rI was so pleased with the staff at this location. They were helpful, kind and I loved the family atmosphere. I will recommend them to anyone I know who’s moving.
Lauren SCustomer service was excellent and accommodating.
HANNAH CDestination Rentals is hands down the best U-Haul experience I’ve had. I go out of my way—crossing the bridge—to rent from this location, even though there are closer options. Every time, the trucks are spotless, well-maintained, and ready when promised. The consistency and professionalism here are unmatched. I won’t rent anywhere else. Highly recommended.
JOSHUA RI have a repeat rental history with Dear Mary and her family. I’m always so pleased when I have interaction with them. Uhaul is in good hands with this long standings location.. 5 stars always
GREG BNo person was there, just dropped off the keys. It was in a convenient location for dropoff
Joe TThe customer service persons, especially Mary, was rude and lied about Uhaul having a certain policy. When I contacted Uhaul corporate offices, they said the policy Mary quoted does not exist.
Tessie RGreat customer service!
SHAWN GThey can not accept debit card
SHILEI ZI have rented hundreds of U-Haul’s in my life… this is by far the cleanest, most professionally and easy location I’ve ever worked with.
Jesse RAs far as I think things were great
TERESA VI have used this location several times and they have always been professional and courteous. Would highly recommend this location
KENNETH NThe whole process was very easy and efficient. Customer service was friendly. Check out was easy. All in all, a good experience. Thank you.
MARC KWhen I picked up the truck the hood strut fell out in the middle of the driveway. When unloading my contents, two of my boxes were wet and the contents very wet.
CURTIS GAPRIL was friendly, efficient and very very accommodating
REBECCA WGreat staff. Ready for me immediately this morning and made the experience even better.
Dean HGreat job
Jeremy SStaff is very competent and their equipment is in good shape and ready to go.
EDWARD RThe only thing that was problematic was that the running boards esp in the van part were so narrow, barely enough room for our feet esp my husband’s. We had to be so careful!
DEBRA WThe only thing I can think of is to extend the hours they are open. The truck was clean, the location is easy to find & the woman who helped me was funny, helpful & very personable!
VERONICA TGreat experience. I have use this rental place for years
KATHLEEN GGreat fast service! Very friendly and communicative well:) thank you all
RAYMOND PMuy buen lugar excelente servicio muy amables 10 estrellas
ROMAN CJust outstanding service and treated me like an old friend.
WILLIAM HYou switched delivery location while I was in route. Poor service!
TOMMY BThe staff went out of their way to accommodate me--at the last minute before I realized I needed a truck (I was waiting to see if I was going to have volunteers to help me pack it!). I got a 26' truck AND friends to help me pack it--all in one day!
KAROL BAs always, the truck/van/trailer was perfect and ready to go. I always have a great rental experience at this location. Great service and friendly people!
DAVID LWas easy and convenient. The lady was VERY helpful. Would use them again!
ROXANNE SNo, this location is well managed and efficient.
JASON PCan't think of anything. I have rented twice from this location am very happy with the staff, vehicles and service. I've been recommending this location since first rental. And I love the new vans!
COLLEEN RYall have great staff very helpful
DAVID GOnce again April took care of my checkout reservation and started me on phase 2 of my moving escapade. She is a great employee and deserves a nice bonus in cash.
LISA BIncredibly rude owners. Complained multiple times that we tried to use mobile pickup and chastised us for that multiple times. I noted it was an option on the app. If we had more time to get what we needed the U-Haul for I could have left and taken our money elsewhere. Do not recommend.
Hilary DBe friendlier
STEVEN CGreat customer service.
RONALD TExcellent customer service, will use again in the future.
JOHN SVery friendly and nice receptionist. Everything is great. If anytime will need uhaul only here
DANIYIL LFriendly and efficient. I've rented items here several times and will continue to do so.
Stephen BThis location was all right, but overall the U-Haul experience was rough with a different location
BERNARDINO GThis place is legit. In and out quick and always professional.
MATTHEW KSend them here to rent from April or Mary! I have used this location on several occasions. Service has been excellent and very pleasant.
DENNIS BWeird that you couldn’t come in front door.
Lennard MThe customer service was really good and I appreciate how fast I was able to check. Thanks
RICHARD L