Everything was great. I started a storage unit in 2019 and everything went smoothly. Also liked that they are open 24/7 when I need a ride from the airport it was always nice to call at anytime.
Walter L | Overall ExperienceCustomer Reviews for Diamond Self Storage - Anchorage Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience ever. Don't not use this company because they have NO customer service. Signed up for rental and they said I would be contacted within 24hr to do meet up at loc for move in. Agent never called back. Made contact with office 5 times and stated each time they were sending messages to agent (Annette) who wood call me. Never happened. This company has no follow thru in making contact and don't even know how they are in business. Contacted other company and they had excellent customer service and took care of my needs.
Greg N | ReservationAnnette and the staff are fantastic. They were a key factor in the success of our business operation. I can't thank them enough.
Samuel S | Overall ExperienceShuttle service to and from the airport was awesome! Very prompt. Very friendly staff.
Cindy T | Overall ExperienceHi! I rented an airport parking space from Diamond. The person assisting me (Annette) was a joy to work with. Great experience!
Glenn G | ReservationVery nice place to store a vehicle.
Jason H | Overall ExperienceDiamond self storage booked me a non existent unit. They booked me an outside parking space when I asked for a 9'x 20' indoor storage unit. I'm very upset at the wasted time and gas it took to go there and be denied my storage space. So I am very dissatisfied with diamond self storage
Pius H | ReservationAll staff professional and helpful in every way.
Donald F | Overall ExperienceAnnette was great to work with!! Hope she is there next year when I'll need parking again. Dr Gillum
Reef o | Overall ExperienceThe entire staff were exceptionally helpful.
Mark C | Overall ExperienceGreat place to keep a vehicle
Dale P | Overall ExperienceExtremely pleased with the experience and will definitely be coming back.
SAMUEL S | Overall ExperienceOffice staff was great except for the on duty person Sunday Aug 29 when I tried to close out the account. Somehow he forgot that I was the customer.
Paul K | Overall ExperienceAnnette and August were very helpful.
Frances S | Overall ExperiencePerfect for us to store our vehicle while traveling in and out of Anchorage last winter. We never had to wait for the shuttle and the on-site free car wash was an added bonus. Highly recommend!
David & | Overall Experience