Customer Reviews for Direct Couriers Inc
(U-Haul Neighborhood Dealer)

63 reviews

5825 Bullittsville Rd   Burlington, KY 41005

(859) 586-2555

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 586-2555

5825 Bullittsville Rd
Burlington, KY 41005

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Jermaine R 
Rating:
2.0

The code did not appear and we were 45 min late because we had to sit on hold and wait for a rep to give us the lock box code

Krystal D 
Rating:
5.0

They were polite and professional. It was a very simple process to receive the moving truck, as well as returning the moving truck. I will definitely be using this location from future needs.

Katrina G 
Rating:
4.0

Customer did not leave a comment.

Pete F 
Rating:
1.0

Showed up. Had to wait around for about 45 minutes at least while they got my order of boxes ready. They took forever even to find my order and were surprised I even showed up for a truck rental and my order of moving supplies after about 20 minutes, they found my order and then told me that they probably didn’t have everything, they were eventually able to find everything and get all my order and paperwork completed but I was in the store for at least 45 minutes while they got everything together. They were nice people, but I expected to show up at my requested time with the keys in the truck, my moving supply order in the back of the truck, and to sign a couple pieces of paper to be in and out in less than five minutes. I will not be using this U-Haul again.

Ty J 
Rating:
5.0

No complaints. Everything was perfect.

Chris R 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Nothing Josh? Was amazing he was so kind and did everything to make it easy

Sarah L 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Everyone at this location is so kind and helpful. very knowledgeable about what to do and how to do it.

beverly h 
Rating:
5.0

i have used this location twice now in the last 6 monthes, they are hard working and professional.

Andrew H 
Rating:
5.0

We were very pleased with our overall experience with this location. He was very prompt getting the trailer and we received excellent customer service! Thank you!!!

Michael K 
Rating:
4.0

Customer did not leave a comment.

richard A 
Rating:
5.0

It was a fantastic experience! The people who ran the operation are wonderful and very knowledgeable regarding uhaul use and features regarding types of furniture being moved.

AMY L 
Rating:
5.0

Had a few bumps for pickup/drop-off, but Josh was fantastic. Thanks!

Megan C 
Rating:
5.0

Great service very convenient!

THOMAS P 
Rating:
3.0

The location was closed on arrival. I was turning the U-Haul in a day earlier than the contract stated. The app totally failed to function as intended and I venture to guess that this is an attempt to force the $20 dollar convenience fee for not checking the equipment back in on unwitting customers. U-Haul is a terrible company and with no competitors, free to scam and rip people off with impunity.

Jeffrey R 
Rating:
5.0

Customer did not leave a comment.

Lok N 
Rating:
5.0

Customer did not leave a comment.

AZE K 
Rating:
5.0

By far the best friendliest gentlemen you would ever meet in the Uhaul business. They gave me play by play as I waiting on them to inspect the vehicle. Very professional and welcoming customer service by far! I WILL seek this location first before going anywhere for U Haul needs.

Donovn D 
Rating:
4.0

Customer did not leave a comment.

Allen G 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
5.0

I can't think of anything you need to improve on. You went above and beyond to help me out and it was very much appreciated.

Robert K 
Rating:
5.0

Outstanding customer service.

Robert F 
Rating:
5.0

Great service, very accommodating to our return. Will definitely recommend this location to our friends.

David S 
Rating:
1.0

The truck assigned to me had both transmission and braking issues. I find it unacceptable that your company let a vehicle with such possibly dangerous issues leave your facility. Fortunately, my son was a professional driver and knew how to compensate for the poor vehicle performance. A less experienced driver may not. That truck is an accident waiting to happen if repairs aren't made immediately.

Victoria B 
Rating:
5.0

Absolutely nothing. Josh was incredible in every way. He was so kind and welcoming. I have moved 17 times in 21 years, and have never used anyone else except U Haul. I have only had one bad experience, but that was back in 2021, and was not Josh on Bulletsville Road in Burlington Kentucky. So thank you very, very much. I appreciate you. ☺

Barbara W 
Rating:
5.0

Thk U

mike b 
Rating:
5.0

Customer did not leave a comment.

Moayyad B 
Rating:
5.0

No improvements necessary!! Great friendly service!

Andrew F 
Rating:
4.0

Customer did not leave a comment.

BARRY H 
Rating:
5.0

No improvements. So grateful to have a place out this way with a truck instead of having to drive to Erlanger or Walton. The staff at this location were so friendly and helpful!

Samuel B 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
5.0

The people at this location were very friendly. The uhaul was easy to drive, and very clean. This was my second time renting. The process was easy.

Sharon S 
Rating:
4.0

Customer did not leave a comment.

Kirk P 
Rating:
5.0

My experience at the Burlington, Kentucky site was good. Every detail was reviewed with me before leaving with the truck.

Bill F 
Rating:
5.0

Customer did not leave a comment.

SOBHI A 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
4.0

Well, the first location that I was supposed to pick up opened at 9...by 915 no-one had shown to open and dispatch the trailer. Customer service was awesome and rescheduled me for puck up at this site. Gentleman there opened early and was quick to get us on the road.

William F 
Rating:
5.0

Continue with your amazing, professional customer service. Moving can be a stressful experience. But Josh was so helpful and patient -- he really helped to ease the process for us. Thank you.

Donald S 
Rating:
5.0

Friendly, good service

Robert M 
Rating:
4.0

Customer did not leave a comment.

Alexander W 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

Carly M 
Rating:
5.0

Customer did not leave a comment.

paul j 
Rating:
5.0

Customer did not leave a comment.

Kristopher M 
Rating:
5.0

N\ A

Larry S 
Rating:
5.0

This location was the most friendly, customer related I have dealt with. They made sure I understood invoice, and how the equipment worked. Very satisfied.

Daniel W 
Rating:
5.0

The website when ordering was quite confusing and not very user friendly.

Ashley B 
Rating:
5.0

This store is the most helpful and pleasant store. The truck was clean and exactly what we needed. We will be back.

gerald j 
Rating:
3.0

N/ A

Zaneta F 
Rating:
5.0

Customer did not leave a comment.

Andrew F 
Rating:
5.0

All good. Very helpful staff

Tom M 
Rating:
5.0

Customer did not leave a comment.

Anabel B 
Rating:
5.0

It was great doing business with you

bob t 
Rating:
5.0

Customer did not leave a comment.

Christian G 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Friendly and helpful staff. Great location!

Michael C 
Rating:
5.0

Great service! Thanks

MICHAEL C 
Rating:
4.0

Parking lot was dark. Would have been nice if it was brighter for after hours drop off.

KENNETH S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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