The website stated it opened at 11am. It did not open until noon. Big difference when you have family and friends wasting their Sunday to help you move. The woman who filled out the rental info, though very nice and personable, seemed unfamiliar with the process so it took a longer than it should have. The guy who I assume was a bit more knowledgeable, shouted out directions from the chair he was parked on until someone came in to pick up a dryer they had purchased. Overall, I'm pretty sure I would NOT choose this location again.Darlene S.
Direct LinQ Appliance & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.HENRY A.
uhual was extremely dirty and muddyDAVID T.
Customer did not leave a comment.Sonya P.
Customer did not leave a comment.Kelli V.
It was an honor and a privilege to do business with this location. Great family owed business, Honest folks.Todd M.
I have used U-haul trucks before for moving and was always impressed because they have had moving carts with the trucks. I used the 26' truck and was disappointed that there was no cart. By the time I realized that there was no cart, it was to late to go rent one because the U-haul location was closed.IVAN O.
Steering wheel wins very loose so I consider that a hazard. I told them at the store and they said they will take it off the rental and get it fixedAnita H.
Had small problem with lights, I ended up fixing myself. Facility is very small U-Haul facility. Wasn't much help. We did get in and out ok.Garry C.
When only used half day shouldn't charge for the whole dayRobert F.
Customer did not leave a comment.David L.
Customer did not leave a comment.Kim J.
Customer did not leave a comment.Larry S.
Bigger parking lot.David S.
Staff was not the greatest after return.James F.
The equipment was ready and waiting and was in a good condition. The truck ran well and was efficient on gas. The personnel who checked me in and out were efficient and professional.MARILYN B.
Customer did not leave a comment.LeAnn C.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.Nathan M.
As a customer I couldn't ask for better service. The equipment and paperwork were ready for me at my scheduled time and the service was great.James C.
Customer did not leave a comment.Alicia G.
Customer did not leave a comment.Tyler C.
Know how to check a person out. Go over the different items on the truck.Michelle J.
Customer did not leave a comment.James F.
Quick and easy drop off. Gentleman was efficient in checking me out.Marilyn B.
Customer did not leave a comment.Vicki B.
Not very helpful in assigning in the hook up of the lighting.Edwin B.
Kinda had an attitude n seemed annoyed we were bothering them. Won't be back dont worryJoshua M.
Very much appreciated your location finding me a car trailer. Called 3 other places and they didn't try to call me back . Thank you.Tom A.
Customer did not leave a comment.Nate B.
Make sure the vehicle is actually clean and do and equipment assessment with the renter prior to departure.Stanley N.
easy to work with, very friendly and super understanding of scheduling timesCheryl F.
Truck was muddy inside the cab, on the passenger seat, and inside the box was terrible. I had to sweep it before I could use it.Jaime O.
Customer did not leave a comment.Tracy O.
The return process for the truck that we one-way rented was quick and painless at this location. The folks here were very accommodating, and I will definitely come back here should we need to pickup and/or return any uHauls in the future.Charles D.
Clarence did an excellent job my customer experience. I would give him 5 stars; however, there was an issue when converting my reservation and although I only needed the uhaul for one day the system charged me for two - which I agreed to pay because it was taking a significant amount of time to try to adjust. I don't really feel this is fair but in my situation I had no other choice.Cristyjane C.
Said it was a full tank yet it was under full so i got charged 4 bucks a gallon cause i turned it in on the line. Learned my lesson i wont be renting uhaul againJosh M.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.CP H.
Continue being the best choice of trucks to pick!!! All I had to do was ask information in renting and all was taken care of and great updates before picking up reminders!Ward G.
Was told to park trailer out back so I did and no one came out. I went inside and he asked if I had any issues with car hauler and I stated no. I asked about the money difference from Pioneer to Bryan and he said to call Uhaul, I had a contract that said that's the price.ronald K.
I dropped off after hours and put the keys in the drop boxMark L.
Be prepared when getting the uhaul. Have the store open. Have the right materials that you requested.dawn G.
Customer did not leave a comment.curt W.
Customer did not leave a comment.Alicia V.
Guy working acted like he didn't know how to accept returns. When I told him I didn't receive the dolly with my trailer and wanted to make sure I wasn't charged, he said he'd have to call but couldn't do anything himself. He just left me to unhitch the trailer, not even offering to help, and where we parked the trailer (after he just vaguely gestured to a spot), it started to roll away toward our car. Definitely a bad experience.Emily D.
Customer did not leave a comment.BECKY H.
Customer did not leave a comment.Terri L.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.michael W.
Tow dolly was poorly fixed lights fell out on tripShannon S.
Everything went smooth. Thank You!Carol R.
Customer did not leave a comment.CP Hardware L.
Was told in my online reservation i could pick up uhaul at 7am by checking in with my cellphone. Then was called and told i could not do that and couldnt pick up till 11am. Huge inconvenience. Most people who move do it early in the day not mid day.Ashley R.
Customer did not leave a comment.Phil W.
Two issues, First is that my windshield was still covered with (a lot) of snow. Its really hard to clean that tall truck front off with only my car-sized tools. This was a foreseeable customer inconvenience, and the snow had stopped in the area the day before. My family passing it on the road saw what I would face, why not the rental agency? Second, the truck had 1/8 of a tank of gas, (possibly less) rather than the 1/4 tank on the paperwork. I went in to point this out, and got a credit, but what if I hadn't double checked the fuel gauge? I'm a trusting soul, and I don't worry about every detail, and I would assume a truck would not be sent out on empty. I might have run out of gas getting to my loading destination, since my original plan was to gas up with our little convoy when we set off for our unloading spot. This all caused needless delay.Cynthia W.
Customer did not leave a comment.Randy O.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.NICHOLAS S.
Trailer webbing was worn badly-over 50% wear According to agent in Longmont) One trailer tail light did not work- License plate light was hanging out of socket. Nonworking tail light wiring was hang approx 3-4 " above road surface, I used wire to tie up so they would not be torn off. The agent connected the ball to hitch-that was it, Did not explain proper connection of safety chains. Basically he tightened the hitch to ball and walked away. Not sure if he really knew how they were to be connected. I asked him the how to -his response -just wrap the extra length of chain around the hitch. Me not knowing I bought some new shorter chain to safely connect them .tom K.
I reserved a truck and didn't get it so I got a trailer instead and the lights didn't work so I took it back and still got charged for itVincent R.
Open more hours than most Uhaul locations and very friendly service!STEVE G.
Customer service should of been more informative.Norma V.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.david O.
The person at register asked me flat out if I know what am doing since she didn't. Also the windows on the truck wore hard to roll down and it took 2 people to roll up . At all toll roads I had to open doors to pay tools only had one truck.mikhail V.
Was charged for items only wanted 1 Appliance dolly charged for 2 charged for 12 blankets only requested six want a refund !Kathy J.
Simple check-in. Done in less than 5 minutes!Denise K.
They were having internet problems, then trouble checking through the pc forms for picking up the truck. Then we got the truck, both sides of truck had damages on the truck....and as being the next one to get it always makes me nervous for returning to the drop off location.... drove like a German Tank.... did not have easy ride on it. Was a very bad driving experiencestabitha V.
had issues after returning the uhual with my account and trying to take money out that was already taken outAndrea L.
Customer did not leave a comment.Amanda P.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Robert T.
The young lady that waited on me when I dropped off the rental trailer only verified my name. She never looked over the trailer for any damages ( there were none) and asked me to "put it out back" which I did. As far as I can tell she used her cell phone to record the return of the trailer. Just seems to me a rather "loose" way of handling the return.kevin M.
Customer did not leave a comment.CHRIS C.
Truck was pretty dirty inside and out, looked like someone took it four wheelingSTEVE R.
Customer did not leave a comment.Richard B.
Interior was filthy, pop or something spilled down the drivers door and floor. Steering wheel was loose very hard to drive. Thankfully we only drove from Bryan to Hicksville and back to Bryan!Bridget K.
Customer did not leave a comment.Morris H.
Customer did not leave a comment.Stacy K.
Customer did not leave a comment.MATT B.
We utilized self service to rent the truck. Checking out was excellent but when checking in the screens don't give a clear indication that you completed the process successfully.Tom D.
Customer did not leave a comment.Jamie V.
I was kept informed of the status of my trailer rental, the Bryan team did an excellent job of communicating to me throughout the processJim D.
Customer did not leave a comment.sandra B.
Have a clean truck. It was covered in snow. The truck box needed swept out, the furniture blankets were not folded, and laying on the floor in a pile.Jessie T.
Glad to have this location in Bryan!barbara B.
Great Place to rent Uhaul's!Beth Ann S.
Customer did not leave a comment.Brenda P.
Need to work on having more early hour available.Jordan D.
Customer did not leave a comment.Deborah F.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.KATHY B.
I could not check in using self help, I had to go out of my way to pick up the uhaul when I ordered it a month in advance , I couldn't get through to anyone through a phone number, the customer service was awful and now it says I have a balance of 76 dollars and Im unaware of whyFeather C.
The truck had trouble shifting into 4th gear. We were hoping for no transmission problems and made for a stressful trip, especially traveling through the mountains.Dawn B.