Customer Reviews for Discount Laundry
(U-Haul Neighborhood Dealer)

172 reviews

2552 Leavenworth St   Omaha, NE 68105

(402) 345-0103

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(402) 345-0103

2552 Leavenworth St
Omaha, NE 68105

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was not clear how to check in.

Kelli E. 
Rating:
5.0

The young lady that waited on me was very nice friendly and very knowledgeable I give her kudos Thanks 🙏🏿 for all u did for me Johnetta Rodriguez

JOHNETTA R. 
Rating:
5.0

The only issue was that there was mud on the floor and a candy wrapper. Obviously, the cab had not been cleaned in between users.

Eric E. 
Rating:
5.0

I didn't catch her name but the woman who helped us at the location was very helpful and kind. She did a great job.

Evy T. 
Rating:
5.0

Thank you for a smooth service. I will certainly continue future business at this location and with UHaul.

Cody Y. 
Rating:
1.0

Poor customer service. Dolly not available in truck.

Segewkal Hawaze H. 
Rating:
1.0

The whole process of needing verification from two people without any notice of such or the option to do it in advance was way too onerous. All the requirements for taking pics etc, way too many website screens to deal with loading and refreshing etc. would not do an unattended location again As I had to do all the work for the money and was not provided any heads up that it would be so difficult and time consuming

niki M. 
Rating:
2.0

Make sure your trucks are locked there was a person who squared in my rental smokes cigarettes in the back and slept and ate food and left all the cigarette ashes and trash in the back of the rental truck.

Cal A. 
Rating:
2.0

Was on hold to try to get help for 30 minutes with customer care. Never got through so then I started utilizing the chat feature. Which they were helpful there kind of. Your payment system sucked and I was waiting outside the vehicle for 30 minutes trying to figure out why your system wouldn't Accept a card that had the finances on it to cover the amount. Then today your company keeps trying to charge my card after they've already taken off the whole day and actually charged me the real amount of 4252. Then I called Lynn to ask why they're charging it in the customer care person sucked. Just kept repeating the same exact thing over and over which obviously I wasn't understanding what he was saying so he should have changed how he was wording it instead of saying like I said. Ended up hanging up on him because it was like I was talking to a computer that was helpless

Ryan M. 
Rating:
4.0

First of all, once a customer reserve a vehicle you should send a customer a email detailing the steps of check in and check out. Most customer don't want to set up a account for a one time use . A step by step instructions would make it less stressful. I had to have the u-haul/laundry attendant check me in and out. She was awesome.

Christine T C. 
Rating:
3.0

Customer did not leave a comment.

Erin P. 
Rating:
3.0

Customer did not leave a comment.

Kyle M. 
Rating:
3.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Amir F. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
3.0

The staff was really friendly, but the location is super sketchy. I was there at 0700am. People approached me and started to talk badly and rudely to me. These people didn't work there. I was glad that I could pick it up without big issues. I am glad there are cameras, so nothing happened to my car.

Stephan S. 
Rating:
2.0

This was the first time I had rented a Uhaul. I booked online, and when I went to pick it up, the staff member working had no idea how to rent out the trucks or how to provide me with the keys. She was so kind however and tried getting in touch with her boss. Once she finally did, the owner said that she would check me in later and I could just take the truck. I was not shown anything about the truck, not told to check anything with the truck, and not given any assistance with what to do upon return. When I took the truck back I did not realize it needed to be refilled with gas, I overlooked that but also it would have been helpful to have a staff member be able to tell me that firsthand. The staff member from earlier was still there and told me to fill it up then return it. I did that, and then when I got home to check about the return policy to make sure that I did everything right, it said that I was supposed to have taken pictures and sent my current location, which again, I had no idea about until I went through the online process. The truck was very helpful but I don't know that I will rent from this location again. The staff member working was great and genuinely seemed like she just had not been fully trained on the process which should be the owner's responsibility.

Eva B. 
Rating:
2.0

THe truck was filthy, it smelled like cigerette smoke and I know I was over charged.

Janice H. 
Rating:
3.0

Customer did not leave a comment.

Kylla S. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
3.0

I'd make sure the customer before hand empty everything out or at least threw away their trash.

Zachary C. 
Rating:
1.0

Customer did not leave a comment.

Hannah W. 
Rating:
2.0

Tire pressure was low when I arrived. Because of that, could not initially take picture of odometer. Just not very clean inside.

Frank B. 
Rating:
3.0

The truck smelled like cigarettes, there is broken glass in the back of the truck, and there is cardboard left in the back.

ryan S. 
Rating:
2.0

Worst service ever. I was not even told that along with paying for miles, I have to fill the fuel again. And I just drove 23 miles, for which 1.5-gallon fuel is more than enough, but I am charged for 3 gallons. And the cost per gallon is WAY TOO MUCH HIGH, looks like you guys are getting fuel for your vehicles from Mars. I'll never choose u-Haul for any service in the future.

Mohan S. 
Rating:
5.0

Excellent. Everything went smoothly. On time and organized. Wouldn't hesitate to rent from this site again.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Nakeisha E. 
Rating:
5.0

Customer did not leave a comment.

michelle L. 
Rating:
3.0

Their was a problem with my pick up location, when I got their they had no trucks BUT they found me another location that did and hooked me up. So overall no problems.

kelli H. 
Rating:
5.0

Customer did not leave a comment.

Leroy A G. 
Rating:
2.0

*Inconvenient Experience* The Customer service was good, however the lady wasn't prepared to get us checked in, in a timely manner when we got there to pick up the 15” truck. She mentioned she had not done a rental in one year, as we waited 40 mins for the system to load and process through our account information. Using the truck was good and clean. After all said and done- we got double charged for 24 hours vs the 8 hours we used. I'm still pending help to get this all credited back.

Marcy L. 
Rating:
2.0

It wasn't ready on time. There seemed to be no concern that the truck wasn't ready on time or extremely low on gas.

Nick K. 
Rating:
5.0

Customer did not leave a comment.

Donovan M. 
Rating:
1.0

the woman up front told me she would not charge me for a dolly because there was already one in the back of the truck, i noticed in my contract i was charged the $7 anyway and i was fine with it, then i get my receipt and i was charged $60 for a “missing dolly” and my contract said i rented 2 dolly's—WTF. I am super frustrated and when i tried calling the place they said “it's out of our hands now you need to call 1800uhaul” and then that number didn't pick up either. Shitty situation, sketchy location. Will not rent from here again

Malaz E. 
Rating:
2.0

Your employee decided to leave work 15 minutes early, so even though I returned the truck before 5 p.m. (when she told me she would be leaving work), I was left leaving the keys with the cleaning lady. VERY poor customer service! Additionally, you have already charged my credit card the $50.?? I actually owed you, and you still have a hold on my account for the $64.00 from Saturday because your employee decided to bill me ahead of time for 25 miles, rather than the 10-12 I told her I would need (ended up being 12 just as I told her). Will drive clear across town if I ever need a U-Haul again to avoid this location.

LISA A. 
Rating:
5.0

Great service and location

Danyel K. 
Rating:
4.0

Customer did not leave a comment.

mark D. 
Rating:
3.0

The woman helping me was extremely nice and very helpful. Unfortunately the truck I was given had windshield wipers that didn't work at all and the tires were pretty bald. It was snowing that day so I kept having to get out to wipe off the windows while at red lights or stop signs. Also, due to the old tires, I got stuck for over a half hour in a small 3 inch drift of snow on a street with no incline. I was offered a discount from the woman over the phone which I accepted but it was never applied to my final charges.

Andrew L. 
Rating:
3.0

I made my Reservation at Tobacco Road. When I arrived they couldn't rent U-Hauls anymore. There were 3 U-Haul trucks in their parking lot. They were unable to provide a working phone number to find out where to get a truck. They said that U-Haul should have sent me an email to let me know about the change in my reservation. I had to drive 4 extra miles to use the new location. I paid .99 cents per mile. Four bucks. I had to pay my laborer an extra half hour while I chased down my truck reservation. That's another $10 bucks. So, I'd rate my experience quite low. Thank you for asking my opinion. Mark Prusa

Mark P. 
Rating:
5.0

it is good place and good service

abdoullah H. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Excellent Place, Great Staff

Danyel K. 
Rating:
1.0

Employees claimed system was down and then took photo copies of my drivers license and debit card. When I returned the truck they informed me that my card was declined and I needed to use a different card. I used another card and there are unauthorized charges to my bank account.

casey S. 
Rating:
4.0

Very affordable. Very friendly. Very smooth transaction. They were able to get me in and out even though they were having trouble with their system. I would recommend this location to anyone.

Kenta B. 
Rating:
5.0

Customer did not leave a comment.

Mohamed S. 
Rating:
2.0

The woman who helped me was very nice. There seemed to be a problem with the paperwork or something, and it took too long to check in. The van had moving blankets thrown around in the back, and a piece of the van (a rear reflector or something) was just laying back there and got in the way. It also smelled bad and was very dirty.

Dave K. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
2.0

Customer did not leave a comment.

Devaughn W. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Excellent experience and customer service!

Tell B. 
Rating:
5.0

Customer did not leave a comment.

Simone A. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
2.0

The location is in a terrible neighborhood with a very high crime rate. Maybe either provide some good lighting and security or make sure customers attempting to drop off rental trucks there are well armed. Also, the after hours return process attempted to charge us over $5,000 for extra mileage. Either make this process usable or just don't do it at all.

tonya C. 
Rating:
5.0

Customer did not leave a comment.

Katelyn M. 
Rating:
4.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Keep up the good service.

Terrence F. 
Rating:
5.0

excellent experience and will use this location again for a larger truck

dave C. 
Rating:
5.0

She helped us to get the appropriate price when we were being overcharged. She was super nice and amazing!

Garrett W. 
Rating:
5.0

The woman who waited on us was absolutely amazing!!! She had some customers in line with complicated requests and she was efficient, friendly, and professional to all of us. She should be commended and deserves a raise or bonus or whatever acknowledgment the company uses to reward outstanding employees. I wish I had written down her name. She was working on Thursday, August 9, 2018 at 9 a.m. at 2522 Leavenworh Street in Omaha.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

Ruby G. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
3.0

The manager at this site was respectful and helpful.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

super nice. Great Job!

William H. 
Rating:
5.0

Customer did not leave a comment.

GLENN P. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
3.0

Just to note, this location has a smaller parking lot. If I had a bigger uhaul truck or if the business was busier, I would not have felt comfortable parking it. I did all my drop off online.

Ashley J. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Customer did not leave a comment.

Katherine Q. 
Rating:
3.0

Bad part of town, felt uncomfortable getting out and taking pictures in that neighborhood. Security is needed.

Donavon L. 
Rating:
5.0

Friendly greeting, quick check in, went over options, showed the truck, on our way. Quick, friendly check in.

Michael H. 
Rating:
4.0

Lori was good

Lara M. 
Rating:
5.0

Called to ask a few questions and they were so cheery and nice on the phone!! Very helpful

Debra R. 
Rating:
2.0

Have a contact number for agent, so the customer isn't stuck waiting at a broke down laundromat to get the keys to the uhaul

Sarah S. 
Rating:
1.0

Staff was late for appointed time and I left the facility approximately 1/2 hour late. Truck was not cleaned, smelled of stale smoke, right mirror was cracked and off center, engine sounded to stick on high rev, and brakes were very sticky. Overall very poor and frustrating experience.

Thomas E. 
Rating:
5.0

I think that the mileage rate is highly overpriced considering the cost of gas already.

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
3.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

The rep on-site was super friendly, helpful and just made the experience excellent!!

Desirae B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Some bungees, straps, blankets, ties etc. included with rentals.

Petter T. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Aiden W. 
Rating:
5.0

Customer did not leave a comment.

Ruby G. 
Rating:
5.0

Customer did not leave a comment.

Feleyn S. 
Rating:
2.0

uhaul strongly smelled of urine

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
4.0

Great service provided, thank you

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

Danyel K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

The car dolly that I rented was damaged. And filthy. I understand that somebody probably just used it in the snow and so the dirt in the salt is acceptable. However the dolly itself had holes in the fender.

MATT G. 
Rating:
5.0

Customer did not leave a comment.

NICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

Nakeisha E. 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
No reviews have been submitted for this location.

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