I scheduled a pickup for over the counter and the location was closed. Took over 35 minutes to edit my reservation to a mobile pick up which delayed my move in. Also, the truck didnt have the furniture pads that I paid for. On top of all of that, I spent over an hour on hold with customer service to never be connected.Thomas M.
Customer Reviews for Division Auto Clinic
(U-Haul Neighborhood Dealer)
Chicago, IL 60622
Services at this Location:
- Mon-Tue: 9 am - 4 pm
- Wed: 9:30 am - 4 pm
- Thur-Fri: 9 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 10/2/2021 - 10/9/2021: Closed
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was overcharged.. Am upsetLOUIS L.
Customer did not leave a comment.Junice W.
Customer did not leave a comment.Raphael C.
You have to find your own parking at the end of your reservation, which meant driving in circles for 20 minutes racking up the mileage and wasting the gas.Andrew P.
Absolutely unacceptable business practices. First truck didn't work. Second truck was towed after parking it legally and I was automatically charged $800 in fees. This will not stand.Caitlin W.
No commentsGerman V.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Mayra S.
My reservation sent me to one address. Once I got there I found that I had to actually go to a different address to pay myself for the second ride. This is money I think uhaul should correct. You sent me to the wrigley ng address costing me fare money and time I had booked with movers.Hai L.
Customer did not leave a comment.Joshua S.
The staff at the location were very helpful and friendly, but when trucks are returned after hours you can't access the lot, so you have to park on the street. This also delayed my rental because I was supposed to pick up the truck at 8am, but the previous renter returned the truck after-hours, so the staff had to check in the truck when they opened at 9am. I had to start my move an hour behind schedule because uhaul led me to believe (after calling to confirm three times) I could access the truck prior to the location opening.Ryan A.
Customer did not leave a comment.Tyler E.
Customer did not leave a comment.Joel M.
Great service!pat S.
God the location on Division there was no sign stated for U-Haul that was big enough or visible when you pasted by. I pasted it twice and had to call the number which was an auto shop that also leases U-Hauls. I would have never been able to find the place if the body shop told me to look for their sign.Desiree K.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Sarah U.
In theory I understand the convenience of the 24/7 Uhaul service, but this will be my last time using this service. We had trouble with the app working correctly during pick up and drop off. Once we got to our apartment to start the move we opened the back of the truck to find there was 7 soaking wet moldy moving blanks inside the truck. When we dropped off this truck the instructions stated to drop it off at this locations lot...but the location was closed so the lot was locked. We then drove around for 30 minutes to find a parking spot and was on hold with Uhaul's customer service for over a half hour. It took over an hour to drop the truck off when it usually takes 5 minutes at other locations. Over all I think this experience would have been better if the location was open and was not a 24/7 pick up/drop off. I then think the truck would have been clean at pick up and dropping off would have been a breeze.Natalie J.
Overall excellent service from pickup to drop off!Alejandro M.
It got the job done, pick up was quick and easy. Everyone was great.LaTonya C.
The person at the location was very polite and helpful. The location of the facility was not pleasant.Ruby H.
Customer did not leave a comment.Pravin T.
Customer did not leave a comment.Leo R.
The corporate site identified an available truck at this location, however the truck was reserved when I got there. When I arrived to pick up the truck the location representative stated, at the time he received notification of my reservation he contacted corporate because the truck wasn't available. Corporate failed to follow up with the discrepancy. The reason why I rated this location high is because the representative who helped provided a solution, found a truck that would satisfy two customers, and went over and beyond with customer service. Thank you!Vaughn M.
Customer did not leave a comment.Nancy L.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.Pablo G.
Customer did not leave a comment.Nick Y.
Customer did not leave a comment.Daniel Y.
Picking up the truck was a nightmare. I would strongly not recommend U-Haul to no one . They sent me to 6 different locations for this truck . The pain and inconvenience and not knowing I would have the truck and hassle with the scheduling people , very unprofessional getting hung up on . Was not worth it .mike C.
I believe I order a 17 and I think they gave me a 15 can you please check the order sorry I could not get back been busy unpackage. Thanks RosaRosa S.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.Stuart H.
I rented a truck out for 9 am and the location said it opened at 9 am but nobody showed up until 9:30. Then I was informed that they would remain open until 5:00 pm but when I came back at 2:30 pm, they were already closed. Then I had to drive around the neighborhood until I found a side street to parallel park the truck on, which was a pain and then resulted in me using more fuel which I was charged for even though I had just filled it back up to the 3/4 mark. The entire expirience was unpleasent. The Auto Clinic worked blamed them being late in the morning on UHAUL corporation. He said Uhaul was supposed to update their hours on the website but have not. This confusion left me looking unprofessional with my clients. I am upset with Uhaul and Division Auto Clinic.Justin N.
Customer did not leave a comment.Elisabeth L.
Customer did not leave a comment.Raquel T.
Customer did not leave a comment.TOM A.
Near downtown Chicago and difficult to maneuver the 26' truck I had to pick up the auto transport.Clarence B.
Customer did not leave a comment.Kelsey K.
Customer did not leave a comment.ANNMARIE T.
I was very lucky someone was still at the store so they were able to give me the keys and back the van out of the yard. I wouldn't have been able to back it out on my own. They were lovely, it was a great customer service!Kate D.
Customer did not leave a comment.Jessica S.
Auto-pickup system did not register a vehicle reserved for me even though I spoke to the rental garage a few hours prior. Milton from DAC who helped me with my rental was very responsive and took care of the issues in off hours. Be cautious of the auto-pickup system but you don't have to worry about renting from this location. Would rent from here again.Rashad V.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Emerald G.
Customer did not leave a comment.JULIE D.
Staff was polite and efficient. They were helpful in answering questions and clear in their instructions. Thank you!Mary A.
Courteous and prompt service. Needed a truck ASAP, called and it was ready to go. Clean truck and friendly people. I would highly recommend.SAM L.
Customer did not leave a comment.Michael E.
Everything worked out great.Jeff D.
My pick-up location was moved without notice so when I arrived at u-haul store where I made the reservation I was informed I had to go to Division St. approx 10 miles across town. Eventually This change put me 2 hours behind for my elevator reservation at my apartment building. No fault of the Division St folks, but I was extremely disappointed with U-haul's handling of this matter and the poor customer service.Michelle F.
Staff was excellent but the facility is run down and dirty. Staff was very, very helpful in helping with a smooth drop-off and buying back unused materials.Jeff F.
Didn't have the equipment I reserved, so I was forced to use a larger vehicle and pay higher mileage. Don't you owe me $50 for that?Kyle H.
Best/easiest/quickest experience I have had renting a UHaul! Thanks to Milton for making the process so easy!SARAH S.
I showed up on time and had to wait over 40 minutes to get my truck. When I asked the attendant when they closed for the day he said "Two or three." When I returned at 2:02 the place was closed for the day. Parking in the area is very inconvenient. Bad service here caused me to waste over an hour of my time.Nicholas T.
Perhaps be a bit clearer about how to return equipment after hours.Brent F.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Peter K.
This is not a legit UHaul outlet. While the moving company told me the movers could pick up my truck for me, the person at Division Auto Clinic said he had none of my information, so I had to quickly Uber there and sort out the situation. Did not come with typical moving equipment -- such as blankets and dolly. Would recommend using a legit UHaul outlet to anyone in the future. Not sure why this location popped up as the first result on the UHaul website given that it isn't a proper UHaul outlet.Robyn L.
Customer did not leave a comment.Hudson R.
The truck made an unbearable whining noise from both window wells on my trip. Utterly abhorrent service. Destination location was of no help in getting a refund (offered $25, give me a break). This truck is better used as a dumpster. I will strongly recommend to my friends to avoid your service. Pickup location did not have the furniture dollies requested. The business manager spoke very little English. Customer service failed to call 24 hours prior to pickup to confirm location (actual location was in a VERY bad part of town). When I called customer service the call was dropped and of the four reps I had to speak with only one was helpful. Absolutely shameful service. I will be reporting this experience for both origin and destination locations with BBB, Google and Yelp.James P.
Customer did not leave a comment.Mick K.
Customer did not leave a comment.Ryan O.
Lost keys called roadside assitance at 12am for locksmith never was helped or never got help sent my way found a locksmith around 9am did not return it on time uhaul charge me for 2 days after not honoring roadside assistance clause...whats the point of telling me to call roadside assistance if anything happens if they are unwilling to assist you while your on the road...poor service all around the board...will check ryder or penske out from now on...im sure they will honor the contractGiliano D.
Got great customer service. Easy and fast service.luis M.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.LATASHA H.
The business owner was very nice and let us use blankets for free. Thanks!!Ashley R.
Customer did not leave a comment.REBECCA M.
This location and the personell were great, but UHaul as a company is something I would not recommend to anyone I know. The truck I rented is advertised as 19.99, but with all of the other charges, it ends up costing an exorbitant amount of money. I was not happy with my UHaul experience. You have a base rate and charge 1.49 per mile, but expect the customer to fill up the gas, then when the gas is not full you charge hundreds if not thousands of percent the price per gallon of gas. In what way is this a cheap way to move, as advertised?JESSE G.
Customer did not leave a comment.EMILY K.
Customer did not leave a comment.Kevin S.
Sweep out the garbage in the cab and back..DAVID F.
The truck was nasty with trash and roaches were in the truck storage area I had to clean the truck myself before I could even put my furniture in the truck I was furious and pissed off.THERESA W.
Customer did not leave a comment.JESSICA R.
Customer did not leave a comment.James C.
When returning the dolly I had to wait at least 45 minutes to be attended to in the hot store. After finally returning the dolly I drove home. When I got home I then noticed that my car had been sideswiped while in the parking on the opposite side of the car. I tried calling the store multiple times and never got an answer after waiting 2-4 minutes each time for an answer. I gave up trying to secure the security feed of who struck my vehicle in the parking lot. I drive a black Cadillac SRX suv that was parked in the left middle of the main parking lot. I was at the location between 12-2 on August 1st.MICHAEL D.
Customer did not leave a comment.MARGARET M.
We got our truck a half hour late but it wasn't a big deal.Pavan S.
It was a super easy pickup & dropoff. So convenient! Thanks again, guys!Amy M.
We made a reservation for our move about 1.5 months in advance. The day before we get a call from UHaul saying that they don't have the truck size we need on our moving day. If we want that truck size, we need to drive 1 hour away to pick it up and bring back to our house for the movers. What is the point in making a reservation if UHaul can't honor it? The customer service representatives were not helpful, and kept placing us on hold. We were on hold for over 40 minutes, they would just keep picking up the phone and placing us back on hold without saying anything. Finally, when we get someone on the line, we cancelled our reservation bc UHaul couldn't accommodate our requests. We were assured that a supervisor, Lynnetta, would call us back so that we could explain what occurred. We still have not received a call from her. We ended up renting a moving truck through Penske and picked it up at Home Depot--much easier and more reliable. Customer service at Penske was great. I'll never use UHaul or recommend them to anyone.PATRICK O.
Convenient because it was so close to my house though I wanted to drop the truck off on monday at 4:30 and they were already closed but whatever, I just dropped it off in the morning and walked the 5 mins home which was super convenient. On another note, it's super annoying that I have to give answers on this form or else I can't submit it. I wouldn't give this location an overall rating because it was fine but it wasn't amazing because of the reasons described above. There should be an option to not answer certain questions in the event that the customer finds the options inappropriate.ROBERT W.
Tough location - good service, but difficult to get in and out of from a traffic perspective.ROBERT G.
I have used uhaul 4 times in the last 5 years, but i will not use again after this experience.GREG K.
Very nice people. The van is outstanding.Gary M.
I had to wait more than 40 minutes for the guy to get to the place to approve my credit card. Because he was buy auto parts. .....Michelle F.
Milton made the whole experience pleasant and exhibited the professionalism that you expect from Uhaul.Tyron H.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Christopher B.
The location was clean as well as the equipment. The owner was very nice and accommodating.THEO E.
Customer did not leave a comment.BETI G.
Exactly what I needed! Thanks!Annemarie S.
Customer did not leave a comment.Renee V.
Customer did not leave a comment.Aleksandar D.
Customer did not leave a comment.Elizabeth J.
Great experience all around. The man I dealt with [sorry I didn't get his name] was helpful, friendly and thorough. I had an excellent experience here & would recommend or use this place again in a heartbeat.Timothy S.
Customer did not leave a comment.Chelsey R.
Customer did not leave a comment.Oscar J.