Uhaul website is not location specific meaning that the other tools, boxes, DOLLIES, etc. offered on the website are pointless because most 3rd parties will not carry the inventory. Relatively easy to check in, pick up, and check out. 3rd party doesn't clean the uhaul that well but that's there issue.Francisco R.
Division Auto Clinic
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Our rental was a great experience! The van was exactly what we needed, convenient to our house and the customer service was outstanding.Andrew T.
Make the instructions more clear that the key box is at the business, not the truck. Especially since the truck is not at the business.Jared Z.
It was a great experience, great service and the UHaul van was one of the nicest I've had the pleasure of driving.August G.
Generally, the experience was okay. The process of picking up the van took longer than expected because we had to drive back and forth from the auto shop to where the vehicle was parked a couple times while using the app. However, when we tried to return the vehicle, the app instructed us to leave the van in the parking lot of the auto clinic but the parking lot was gated and locked and there was no other place to park the vehicle nearby. I waited on hold for U-Haul customer service for over 2 hours before speaking with someone. The women I spoke with was very nice and helpful and told me to keep the van over the weekend and drop the van off at the auto clinic on Monday morning when they opened next. She told me I would not be charged extra for this. When I then dropped the van off on Monday, I was ultimately charged for the extra days. I spoke again with someone from customer service who told me I would receive a refund. The people at the auto clinic were very nice and I don't have anything negative to say about them, but modifying the instructions and planning for the fact that the auto clinic isn't always open would have helped prevent all these issues.Rebecca C.