Gasoline wasn't accurate. Only drove about ten miles and was charged for two gallons of gas, even though I replaced the gas used. Didn't realize I had to return the equipment online via the form and got charged an extra 20 dollars.
Deborah W.
Customer Reviews for Dkc Auto Repair and Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not travel 62 miles … and got charged for it. Without any verification. Terrible
Jus M.Got the wrong size truck, Was very difficult to pickup the truck
Gale G.Was charged double the estimated cost from the website. Then that price was once again doubled on the charges on my account.
Evan T.Thank you very much ! nice and easy... The way I like it.
John M.Cigarette ashes all over a few big piles also
April P.fix the issues with your mobile check-in.
Andrew T.Have mirrors you can adjust. Clean the truck inside. Suspension was awful. As a former U Haul dealerI would never rent a truck like this one.You a nerve to charge me S 19.95 rental fee .
Anthony A.Pick up at this location took almost an hour. Waste of time. There was No attendant at this location. We had to use Pickup by phone. They would not approve the pickup denied several times. The truck was filthy in the back, dirt everywhere in which I had to waiste more time cleaning the truck. I paid for moving blankets there were non on the truck. No one has tried to help fix this charge. So I was charged for a filthy truck that was missing the moving blankets it took almost 2 hours to pickup and clean the truck before I even could begin. I always use uhaul for our moving needs but will no longer be using them in the future.
Cody M.Nothing at the rental location. Easy and efficient pick up and drop off and the trailer worked perfectly for a reasonable price. I wish I had more to do with it that day. Pre Registering on the website is a good idea that could have worked a little smoother for me this time.
Greg R.I did after hours drop-off.
Laurie T.Staff was amazing and so helpful!! 10/10 recommend this location!!
Shannon R.Make sure truck is cleaned out. Cab was littered with food and dash board had drink spills all over it.
Robert S.Everything was as l expected. The dealer was excellent. I rented from there in the past and was happy with my experience with him then too. Thank you.
RICHARD N.Dog hair all over can interior. Stuck to my clothing. Check cabs for cleanliness.
Curtis C.Clean you vehicles! I indicated before and after the rental that there was someone else's trash in the rental AND I GOT CHARGED TO CLEAN SOMEONE ELSE'S TRASH. I removed their trash yet still got charged a cleaning fee! Also, I had to drive out of my way and pay to put air in the tire as it was really low when I rented it and I indicated with pictures BEFORE rental! I was assured I would get a call to discuss before the final charges and I received an email with the final charges including a cleaning fee when I returned it clean... I picked up the trash that their previous customer left behind and got charged anyway. Completely unacceptable and this will be reported as no one at UHaul seems to care about the state of their vehicles or customer service. I did call after I dropped off the rental and they assured me I would receive a call BEFORE the final charge.
Lauri L.We did most of it mobile and the. Met the service guy for the key. He was great.
Patrick W.The rate of a dollar per mile is steep.
Richard M.They made everything so easy!
Kerry S.My original location of Ashford,CT was recommended by uhaul. That location is no longer available for returns. Uhaul changed the location to Tolland,CT which was significantly further. I had to call and have the customer service change the location to a closer location.
JASON M.First I received a call that they didn't have a 26' I haul as the transmission just went. I arrived at the location and the individual stated that hadn't had one in over 3 months. Second I was told there was a half tank in the truck. There was only a 1/4 tank. I told the individual inside he said he would adjust that. I checked out and it wasn't adjusted. Third, I had to wait over a hour for the truck window to defrost. This cut into my paid rental time. Figured the truck could of been stated for at least at minimum offered so help to take care of the issue. Fourth we went to check out and it was a pain. I tried online and couldn't get it to work. I call to do it or get help i sat in the phone for 25 minutes. Which this was now starting to run me in over my rental time. With no answer I figured it out. As a adult u-haul has been more go to. After this experience they no longer will be. I will drive further to pick something else up. I would also like to state that I never leave a review because I can be understanding to situation and life just happens.
Brian C.Continue with speedy service and great customer service.
JANET L.Did not have moving blankets and we very unhelpful in resolving the problem. Self check in process needs work, very tedious .
Brian F.Your app is terrible. It seems questions are more important than letting people get on with it. Annoying. Much easier to deal with the rep at the store.
Craig P.I was quoted $69.28 for a 2 day rental with insurance coverage when I made my reservation online and was charged $185.00 for 1 day rental with insurance coverage on top of fuel and mileage. Total rip off. I will never rent from uhaul again.
Audra C.Friendly & professional
Nancy C.They over charged me by $101.67 and has not responded to my email. I ordered furniture pads and when I arrived told me “we haven't he'd those in over 6 monthsâ€! Should have said that upfront and I could have found another alternative. Scheduled for pick up at 7:30am and have confirmation, but got there and found out they changed my reservation and had to wait for someone to show up to complete my booking even though I had already done it online!
D Curt B.Very happy with this location & especially with the overall friendliness & accommodation of the staff...Great place to do business
Nancy C.In side Windshield. Needed to be cleaned. Couldn't drive over 62 miles an hour on the highway, vehicle did not handle well
ELLIS R.Making sure the vehicle is clean. Had dog hair all over passenger seat. Passenger was not happy to have to sit in a seat full of white dog hair. Gas tank was not full when I took it. Happens a lot
ELLIS R.Where's my refunds You owe me over 40 dollars 4 days later you haven't processed
Timothy G.Corey made it very easy and friendly to work with.
THOMAS C.Just keep to doing your best from the customers
Deusa N.The tire pressure light was on. Onside the truck was dirty & the cab smelled so bad I had the leave the windows down all day. It wasn't filled with gas.
LISA M.Reserved a truck in advance. Received an email three hours before pickup stating they did not have a truck available. Only a cargo van was offered to me. I managed to complete my task with the truck they gave me. I think that the company should send a txt or have costumer service notify via phone.
Philip C.Very good place
Ronald G.I got a confirmation to rent a truck from 6 a.m. to 2 p.m. was called the day before had that lives two hours picking the truck up at 8 then rushing to get it back by 2 for the next person and nobody even rented the truck out. The lady that called me Friday before my move was super rude to me acted like my reservation meant nothing. Not only was I stressed out from moving to my new house but having to deal with U-Haul people was not a very pleasant experience. I tried for over an hour to return the keys to the 24/7 app and if someone would have just said that it was in my text message it would have been super easy but what a pain in the butt. The salesman that I pick the U-Haul up from said he didn't even care and disliked U-Haul what he was the one giving me the key. It's crazy in this day and age what workers you get. I can't believe you haul allows them to talk that way to customers renting trucks.
ANTHONY R.Problem is not with the location, although they were not very friendly. I was charged for 2 days when I returned the van on the same day. I disputed the charge online but the excess cost was still applied to my credit card.
Beth J.this was a very simple one-day box truck rental but there is no way it could have been improved.
G Leslie S.The Location was fine, but I was supposed to pick up my trcuk at 12:30pm. When I got there, the truck had not been returned yet. They called the previous renter and they were still 2 hours away. The truck did not arrive until 4:45 and the placed closed at 5. I had to rush through the process and the truck has a full rail missing on the outside (from front tire to rear tire) and a hole in the back top of the drives side wall near the back. This was not shown when I was sent the text and to save time, I was told they knew about the damage and to just move forward with the text. THEN, as I was pulling the car out of their lot, I get the text that says my rental was due back in AN HOUR! I was supposed to have a 6 hour rental. I know the return of the rental is not your fault, but I lost 4 hours of day light and had to pack and unpack my stuff in the dark. The previous renters should be charged to compensate me as instead of finishing Thursday around 6, I was still working in the dark at 11.
William P.Waiting on customer service to address my issues with my rental. Its been three days already and still no contact. swhite@worcester.edu
STEVEN W.This was my second location. My first location that I reserved and was guaranteed the equipment was available, was closed and unavailable. I had to change me reservation to this location were it went smoother.
Christopher A.I was told to return the truck at 2pm. I arrived at 1:50pm. No one was at the site. I had to figure out how to login, reset passwords and return the truck online by that time it was 2:13pm. Following day, I get notification that the site tried to charge for a full additional day for being 13 minutes late. Plus, I was told the same truck was being Immediately picked up...hmm double billing?
REBEKAH P.We had ordered a dolly and furniture pads. They said they were not there, they didn't provide them and gave us a credit for them. When we insisted we needed them, they said they had them in the store and provided them. One of the pads was filthy. Very confused and confusing.
Steven R.The front desk attendant was very short and did NOT want to listen to any of my concerns about the truck. Here is a short list of things I simply wanted to make them aware of but they didn't have the time or interest: 1) The "change oil" light was on 2) The truck was FILTHY. There were nuts, bolts, washers dirt etc all over in the bo, the cab had debris all over and the windshield was borderline not safe because it was so dirty. 3) I reserved a dolly and pads, yet when I got there to pick up the truck they told me they did not have any of them (I could have made alternative plans if I had known earlier). I agreed and took the truck anyways, just to find out that there was indeed a dolly free-rolling in the box of the truck.
ROBERT S.Uhaul web site was down. Checkout process took longer than normal, but not the fault of the location.
Mike A.Great service. Quicker process than I thought it would be.
Michael A.Transaction occurred as expected.
Richard F.Your online reservation really sucks. I will never recommend uhaul to anyone anymore. I own a large storage company, and a lot of people ask for referrals, not anymore unless Uhaul fixes the misery they put me through just for a fricken rental. Perhaps my lawyer will understand…..
Richard E.Cargo Van was pretty dirty but the vehicle performed well and suited our needs.
Elizabeth L.No problems at all, friendly and efficient.
KELLY D.My experience was great! There was a truck available and they were very accommodating!
Kerry S.All went well, no issues or problems. Will use again!
Glen C.Great service!
JOSHUA S.The young men i talked to were very nice and friendly
elizabeth M.It would nice to know if... if I pay for a dolly, needed to move expetrmely heavy objects by myself, that I am actually able to get a dolly when i pick up the truck. I was charged the 10 dollars.. and then told I'd get a refund which I still have not received.. and had to spend 3 hours of my morning looking for another place that has a dolly. Esp seeing as... i would not have rented the uHaul if I had known i wasn't going to have a dolly. I rented the truck specifically just to move heavy big furniture. . I was not happy that I had to spend time and gas money searching for a dolly.. and paid another 17 for a dolly when I finally found one !!
Aleksandra S.You rented me a truck that was not roadworthy and expected me to use my time to get it fixed to rectify the situation before I could use the vehicle or my option was to cancel my reservation.
GARY F.The dealer was professional and easy to work with
Michael S.Dropped off after hours. Can't give any input on staff or facility. Dropped unit in parking lot
JAMES L.Dirty trucks
ALEX F.Did not have the furniture dollies I had ordered.
Ellen K.Filthy trucks!!!!!!
alex F.Excellent location and service
anthony E.The guy who runs the place was very unprofessional swearing at his employees in front of customers, the passenger side door didn't stay closed while you were driving, the lady I spoke to on the phone who made my reservation was very nice
JAMES P.