I reserved a twenty foot truck at the candler road u-haul. I came into get it they said that all of the trucks had been reserved and that the pickup of my truck is at another location. No one sent any mention of this . I will rent again this was the first time, usually the candler road u-haul does a great job. For my troubles it would be nice if you reimburse my rental fee from yesterday. Respectfully, John DoranJOHN D.
Customer Reviews for Dollar Saver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my third location that I traveled to pick up my reservation. I definitely would not recommend 4540 Washington Rd College Park. The representative lied to me about my reservation and showed no remorse about my traveling 3 and a half hours to pick up a truck that was supposed to be there. I don't know why 2588 Gresham Rd Atlanta is open for Uhaul. It was very unsafe area of town. Strange people standing around outside the building. I didn't waste time especially after being told the truck didn't work and didn't offer any solutions. I spoke with a representative from uhaul who helped me with the Glenwood Rd location. It was very refreshing.SHASTA B.
Customer did not leave a comment.Debra T.
Trucks need a lil work but everything cool they get the job doneMorris H.
We had a problem picking up the truck as the in the original location they could not find the reservation in the system and they did not have a 20' truck available so we had to go to another location which was this location and we had to wait again to be seen. When we so the truck location it was way in the back with obstacles. So we had to move the tow dolly out of the way in order to get through.Daniel N.
They should be trained. 2 people didnt speak very good English so it took 3 people and too much time. I reserved a truck for pickup at a different location from this one only to learn The day before the move that I had to pick it up in a different location which was not at all convenient. Very poor experience and would advise against anyone using this locationROSS S.
U-haul needs to reiterate the time of pick-up my time was incorrect and I didn't know until I called Uhaul toll free number. I will make sure the time is correct the next time I rent another truck.REGINA J.
This location was easy to get to and park. The owners were gracious despite having a very busy convenience store filled with customers.DENNIS N.
Customer did not leave a comment.FREDERICK W.
Do not rent from Uhaul. They will charge you for items they do not have.Damon W.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Nicholas C.
this was the worst uhaul experience ever. I hate itAlexander G.
Customer did not leave a comment.DANA M.
The truck was unsafe. I have been unable to speak to a manager yet. Please contact me immediately.ERIC R.
Uhaul corporation sucked at helping me but the people at this location were able to walk me through the process. I will rent from them againChristen C.
Customer did not leave a comment.Ronnie A.
Need dolly' no appliance. I had to go another location to bye a dolly very inconvenienceloretta F.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Tiffany M.
I registered and paid online to minimize counter time. The gentleman working at the store appeared confused even though I showed him my online confirmation. He had to call someone else and I had to wait about 30+minutes. I offered to cancel due to having movers at my house that I had to pay for while waiting. Will not pick up at this location again.Malynda C.
Customer did not leave a comment.LUIS A.
Customer did not leave a comment.Hughaisha W.
Was asking for help no one seemed to be able to answer the questionsJASMYNE G.
Customer did not leave a comment.Sharonda W.
Customer did not leave a comment.LAURA M.
I had issues making the mobile app work -- it wouldne with my iPad--scanning the back of the drivers license was different tha photographing the front and took several tries, and on check in I was unable to get my phone (iPhone) to report location. Chat help was also not available on check-in and saved the transaction at one point on check out. Love the app and automation--just feedback on what didn't work smoothly. I spent time using this because I expect it to save me time next time I rent. ThanksSteve B.
Hard to find!! I drove by the place twice!! Need some kind of sign to let you know they rent U-Hauls, or place a truck up front instead of on the side of the building.0Sandra S.
Customer did not leave a comment.Nicholas G.
Customer did not leave a comment.Chloe C.
Customer did not leave a comment.Efren C.
Customer did not leave a comment.Farzeen J.
The people working at this location do a great job of representing Uhaul. I've rented a lot of trailers over the last 35 years or so. These guys were top shelf help and knowledgeable. Thanks!!!Charles O.
Customer did not leave a comment.Michael Y.
Hire new workersRekwan C.
The employee didn't want to check the truck. It was hair beads and things in the truck (dirty) and he was trying to hurry things along.Natasha M.
The guys at Dollar saver were helpful. U-Haul messed up my order and I had to get it transferred to this location. This was very frustrating on our moving day. I do not plan to ever use U-Haul again because this is the second time I have had an issue with U-Haul messing up my order.Peter T.
Both uhaul key dropboxes / lockers had been damaged & were not usable. The locks on these boxes looked like they'd been forcefully broken into. The rep inside was helpful & agreed to keep the keys inside the store.Timothy R.
You have too be very Careful about watching your Credit/Debit information with these people, they will Rip you off, So please if you are reading this, Just know, Before you rent their Vehicle take pictures in your own phone of the Miles+where the Gas hand is actually pointed too, those are just some of the Charges, and fees their gonna try to justify their scheme, so please, if you don't have any other options and you have too use these guys, Be safe and pay close attention To your Card even weeks after for Suspicious Activity on your Account Thanks and have a Blessed day.gregory B.
Customer did not leave a comment.wonda R.
Customer did not leave a comment.JOHN Q.
Dealer was 40 minutes late for my scheduled time for picking up truck. I was initially told he wouldâ€ be back in 5 more minutesâ€. Truck had a front left bumper hanging off of it. When I returned to tell dealer, he said he had written it down on contract, but not on mine. If I had not needed the truck desperately, I would have left. Very poorly run establishment. Despite the difference in cost, next time I will definitely go with Penske! This time I got much less than I paid for.Larry C.
Zero assistance with the trailer. As soon as I paid and signed the paperwork, the guy at the counter went back to selling lottery tickets. Didn't come outside to see my vehicle or ask if I had the correct wiring harness (I did not). I ended up paying a guy outside the location (which is a sketchy, bulletproof-glass convenience store) twenty bucks to help me get everything connected, as the trailer was parked on an incline and rolled into the back of my truck when I tried to do it on my own at first. I drove to AutoZone to find the right harness, since the location did not sell any supplies at all. They also did not have the furniture pads I ordered and the person behind the bulletproof glass told me I should drive 5 miles to another location to get them. I will never pick up or drop off at this location again.Elliott P.
Customer did not leave a comment.Ryan J.
Trying to get the truck out was very difficult with all the tree stumps and trash around the area.Emily D.
Customer did not leave a comment.RACAYAH T.
I specifically requested to pickup the equipment at a UHaul store and you jackasses changed the location on me. What is even the point of getting to choose where I pickup the equipment if you are just going to change it?!!?!!!!????Brittany G.
The Glenwood location was fine, but the original drop off location I selected (2000 Flat Shoals Road) apparently doesn't take Uhauls anymore. They were also extremely rude when I showed up and tried to explain to them that they are still in Uhaul's system and that I drove all the way from Florida and needed to drop it off. All in all it was about an hour of hassle that could have been avoided if they were taken out of the system.Troi B.
The store and its parking lot made us nervous. No one bothered us, but a few people were lounging about. My husband went into the store to ask about drop off and was told to â€œjust leave it.â€Mary F.
I advised the location that there was a dolly in the truck and I didnt realize it until after Ieft. They did not try to work with me to get a refund... They were also very unprofessional and I had to wait 20 min to get my truckTaishanna T.
Customer did not leave a comment.Zaria H.
Customer did not leave a comment.jason W.
Customer did not leave a comment.Corey H.
Customer did not leave a comment.teresa R.
I made an appointment for uhaul on Candler road, it was very busy for one person not a lot of help by the time I got to the desk it was a lot of stuff to do. The owner told me it would be a hundred dollars down, keep in mind I'm just doing less than 15 miles and she was trying to do two people at one time and I was using a credit card the other uhaul place I went to told me that it wasn't a deposit since I was using my card I don't get it. The place I finally rented from was on Glenwood was very helpful but the truck seems to need servicing and I was charged on my card 3 times. I will have to wait to see if all the charges go through then dispute the charges I don't have money to throw away hopefully it will get better. Thanksvernesha W.
Customer did not leave a comment.Jesse W.
Customer did not leave a comment.Jaunella S.
Mr khan is very nice and friendly personKasam W.
Customer did not leave a comment.Tonya B.
Customer did not leave a comment.Nia R.
Customer did not leave a comment.YODRICK H.
Customer did not leave a comment.Frederick K.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.Muhammad S.
Customer did not leave a comment.Mohammad R.
It was my biggest mistake I did because I ask the young lady do I have to drop off the equipment back at this location she said no anywhere you see a uhaul you can drop it off and next I got bill for not dropping off the equipment at the location I will not use it againcerrian B.
Stop charging by the mile Call all Uhaul vehicles in for monthly and annual maintenanceJarone T.