I think y'all doing a great job I appreciate everything you've done for us thank you very much
Ricky D
Customer Reviews for Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicles are parked across and down the street from the small Uhaul office, and it would be better to have the Uhaul staff leave their office to inspect the rented vehicle, do the walkaround inspection with the customer, and then hand off the keys to the customer.
Cranston WGas was lower than expected, operator should have known that and prepared the paperwork that way. Now I'm waiting to see if a credit will be applied. It's only about $20, but it's irritating to pick up a truck that's supposed to have 1/4 tank and see a message that I have 32 miles before running out of gas.
JANLEE ORental was not ready. Tried to give me something other than what I reserved. The two folks working there seemed to be having trouble coordinating between themselves and communicating with each other. Pickup took longer than expected.
Jean-Philippe OAgain my mistake in paying for more gas than what was required but there should be a discount offered for that. $60 is a big mistake to overshoot the requirement by and it was done because there were no clear mileage calculations available.
Nick GDrop off app didn’t complete had to get the personnel at location to complete check in
Stephen JI followed the instruction for the self-service drop off, but the location was extremely dark. There was no obvious place (with signage) I was supposed to leave the trailer, so I picked a dirt lot that had u-haul trailers already parked there. Because it was so dark, we couldn't see that the ground had some slope and we lost control of the trailer. My husband ended up partially underneath the trailer while it dragged him down the hill. We spent the night in the ER so he could get leg and arm x-rays. It was a terrifying experience. I will probably never rent another u-haul, or at the least never, ever do self-service drop off.
christina dWe've gone there twice, the operators are friendly and accommodating, though I got the feeling they would react strongly to people who try to bend the rules. Highly recommended.
Christopher LManagement and staff are excellent!
Gino BEverything went as planned and the staff were friendly and helpful. A++
Michael FWhen customer service called me to change the pick location they sent a confirmation and explained that everything would be the same (Charges & pick up time) and including a 50$ discount because they did not have the vehicle size available and offered a 20 ft truck instead of a 15 ft. The issue with this location was that it only opened at 9AM instead of the 8AM as indicated on the confirmation and the basis for the initial selection of the site. So, our process of moving was starting late from the get GO.
Martin Dbare minimum help poor customer service
tynaja sThe manager was very nice and helpful. Yhe only issue was the app did not work and the gas was incorrect on contract.
Edward MGreat service!
Andrew C"The service was very friendly and efficient."
Mark WTruck needs I'm alignment
Logan TJust keep doing what you're doing. It was great and made me less stressed about the moving part. The people were superb with knowledge of everything. I've never encountered such friendly and helpful people in a business before. I'll definately go back to this location.
Connie REasy to get to. It was unclear how to pick up the truck using self check-out using the mobile app (this location was not showing up on the app). But a gentleman showed up and helped me pick up the truck with excellent customer service. Other than leaves in the truck, which cost me $25 at the drop off location, and some coffee spillage, the truck was reasonably clean. This is probably an okay location to pick up a truck during business hours. I cannot recommend outside of business hours.
Christopher KThese folks were great: friendly, efficient, paid attention to all the details. I will definitely recommend them to others, and use them myself again soon.
BILL GNothing. I actually rented but had car trouble and returned trailer without being able to use it
Davieus GI have rented from that location 3 times and I never knew that the place was manned. The building looks abandoned and has signage saying if you need help call a cellphone number. I have had people ask me for help when I was on the phone with u-haul for help for myself. This last time was no exception. I show up to pick up the van and I am told to pick up the key from the counter. Every other time I got the key from the lockbox I expected this time to be the same. As i mentioned earlier I thought this was an unmanned location due to all the signage about not to enquire within the building. I do as the signage says to call the cellphone listed and the phone goes to a voicemail loop. I call u-haul for help and I am on hold when a woman dressed in a non-descript winter jacket asks me if I am here for U-haul. I misunderstand her question and think she is asking if I work for U-haul. It has happened before on prior rentals as myself and other people tried to figure out how to get our trucks. So I thought she overheard me talking to the u-haul clerk on my cellphone when she asked me. I thought she was just another confused client picking up her rental vehicle so I told her that I am not. She then proceeds to say ok then I will move my car. That is a complete non sequitur from my point of view and think ok lady you do you. By this time a person in your call center answers my phone to help me with picking up key. She tells me that the location must be a manned location because the key is listed as a counter pickup. She said she will try to reach the owner of the location. So I head back to the building and try the door. As soon as I go through the door, the person who i thought was a client earlier come in behind me. The first words out of her mouth were about how mad she was that I made her rush back after she moved her car. I am still on the phone with the u-haul call center person and she could hear the whole exchange. The call center person kept on apologizing about what she was hearing. I told the woman in front of me to stop treating me like this. The only reason I was even there to rent the van was to clean out the room at a elderly care facility because our loved one passed away two days before. The woman took a pause at that revelation and told me she was sorry for my loss. While her demeanor was slightly better afterwards, she still kept on peppering me with questions about why I didn't do this thing or that thing when she first talked to me. I told her that she never identified herself and that I had no idea who she was.
MARTIN KReally nothing. The agent helped me and the process was very easy. My son will be renting a trailer from this location in the next week or so. Thank you.
John PVery kind staff. Thank you for all your help!
David RThe woman who was running the office was exceptional! She was nice, and very efficient in the face of a long line of customers waiting for their trucks. My issue is that I reserved a 10ft. truck over a month in advance and they gave them all away the night before so I had to accept a 15 ft truck. To make matters worse, the Advance Trac system (suspension?) failed at the very end of my trip - which created and inconvenient and dangerous situation trying to return the truck.
Tim HWhile the employee was very nice and helpful, the office is in horrible condition.
Chris JConveniently located, nice, helpful, and knowledgeable staff.
JAMESROBERT HLocation is good. The couple that work there are nice and lots of UHaul trucks available.
Sandra SFlat tires while we were loading
Udith HThe employees made the rental process very easy and were very friendly.
Melissa SPick up and drop off were simple, quick, and easy. The Uhaul employees were helpful and kind.
Angeli YThe truck had no gas in it and we got charged for it.
Angelia HProvide customer parking
Joe ZGreat place to get your rental from! Staff helpful and courteous (Raye and Fred). Thanks.
ted hFriendly people and good service.
Joshua MThe receptionist need to be disciplined to be in patience while talking with customers in listening and not shutting off the phone.
Venkata VThe couple that run this location have never been anything but accommodating in my experience. I live a couple towns away and there are probably 4-8 uhaul establishments in-between or in the vicinity my location and theirs but the service i get at this location keeps me coming back. No matter if I setup a reservation online or just walk in unannounced they always make sure I'm taken care of. I rent from this location approximately 10 times a year.
SHAUN RThe return app needs work really bad it sucks I could do it on my cell phone. The app was made on a computer not a cell phone. Needs to be fix so it easily
Timothy BNearen up office space to make it look more professional
anita sFred and Ray were very helpful. Thanks for their help to get a receipt a bit later than I had anticipated--it cam on Wed. Van was returned on Sun. night. They were very reassuring it would come and it did. Thanks for the good service.
Ann hThe Uhaul very clearly was not cleaned after its last user. We had to add gas to the tank because it was on empty when we received it. It was an extremely disappointing experience.
Kevin WRented from this location before, always a pleasant experience.
Conor FAll good!
GINOFRANCIS BGood people at this location. I like working with them. Trailer parking area needs to be repaired.
GINOFRANCIS B200A MERRIMAC is a lot with trucks in it, but the building you need to go to in order to return said truck is actually across the street, 55 MERRIMAC. The employee was outside when she saw me walking up and asked if I was there for U-Haul, I said yes. Apparently this happens a lot.
Stephanie WI recommend that locations check return mileage more carefully. I was charged extra for miles that I did not use. However, I took a picture and the refund was handled in a timely manner.
Jeanette REZ rental lady in the office was very helpful as well as Fred showed me where my truck was. I was able to leave my car and Fred showed me where I should put it to make sure that it was out of the way of incoming trucks. Truck was clean, as well as the office. Definitely the best rental process of ever been through, I have been through a lot- as I rent U-Haul's on a regular basis.
dustin aThe only real issue I have with this location is the parking lot where U-Haul equipment is parked, it is gravel and in terrible condition, with potholes, mud holes and very tight maneuverability.
larry wParking lot needs repair to fill holes and mud
GINOFRANCIS BCDW charge appeared on receipt although I declined it during booking. When called, agent lied to me and said CDW was mandatory for vans.
Rolf MThey were incredibly helpful - thanks
kathy rThe husband / wife duo were great. Super friendly and helpful!
Kenneth BWhat a pit. Drop-off lot across the street was a hodge-podge of trucks with lots of wasted space. Had to circle 2x before deciding where I could slide my truck into the mess. Having the location closed on VA Tech move-in weekend was a baffling choice. Like a different company when compared with the pickup location.
HENRY hAnother positive experience with renting at this venue.
Pawel Nvery unfriendly and inconvenient to have to check in one place and return the equipment across the street
Ivy COvercrowded. Sparse parking. Receipt variance - did not sign up for CDW yet it was placed on the invoice without acknowlegment or consent.
johann kEasiest drop off ever. I had a trailer tow dolly and I had pulled up on the lot the lady came out and helped me locate the trailer lot she showed me a spot where to drop it very nice very courteous and very helpful. I appreciate you all having a Blacksburg office at convenient for the Virginia Tech students and their families in dropping off equipment. Kudos to U-Haul on having a office personnel lady working that is so kind and so nice and so helpful. Easiest drop off I've ever made and I travel from the West Coast to the East Coast and I've had a lot of issues with U-Haul thank you for Help me to have Faith back and U-Haul and to use our U-Haul more often. Again thanks for the assistance the office lady was awesome and it's so simple it was so easy I've never had a drop off go as smoothly as possible. She told me I'd have an email and by the time I dropped off my trailer by email and Bill was finalized and sent to me by the time I un-hooked my trailer . Go Hokies!!!!!
dan hHave a well maintained truck. The truck felt pretty unsafe to drive
Harun A